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Section 17- Troubleshooting
If none of the troubleshooting steps above solves the problem,
contact your local distributor or Technical Support.
UV Wavelength signal Intensity is low
The above error message indicates that the detector signal in the UV
region is low. The most likely explanation for the signal is that a
sample with absorbance in the UV range (such as protein or nucleic
acid) has dried down on the pedestal. Follow the cleaning steps
outlined below:
1.
Apply 5 ul of dH
2
0 solution onto each bottom pedestal.
2.
Lower the upper pedestal arm to form a liquid column; let it sit
for approximately 2-3 minutes.
3.
Wipe away the water from both the upper and lower pedestal
with a clean lab wipe.
Note: Typically dH
2
0 is sufficient for removal of samples that have
dried on the optical pedestals. There are a few cases (i.e. dried
proteins) that may require a more rigorous cleaning protocol. For
these cases, we recommend that 0.5M HCl be substituted for the
dH
2
0 in step 1 above. Follow with 5 ul of dH
2
0 to remove any residual
HCl.. Note: Do not use a squirt bottle to apply de-ionized water or
HCl.
Saturated Detector
17-5