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Section 17- Troubleshooting
6. C
lick on the ‘Device Connected’ as shown below. If more than
one USB device is connected, view each of them. One of the
connected devices should give an “idVendor’”and “idProduct”
as 0x2457 and 0x1002 respectively as shown below. If these
are present, the USB function of the instrument should be OK.
If the “idVendor” and “idProduct” are different than below, or if
no USB device is present in the list, go to step 7.
7. Install the instrument on another PC to rule out a faulty USB
hub/port on the original PC. Run USBVIEW on the 2
nd
PC. If the
error continues, contact your local distributor or Technical
Support.
Connection Error
This error occurs whenever the USB connection is disrupted while
operating a software module. In most cases, selecting ‘Retry’ will
reconnect properly. Some possible causes and solutions are listed
below:
17-2