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System Administration

PVTis16S3IM

40

Problem Reporting

In the event that a User or caller reports a problem with the system, you and/or the vendor’s technical
personnel work to determine the cause of, and solution to the problem. The cause of a problem may be one
or more of the following.

User error

Insufficient training

Incorrect system configuration

Faulty hardware

Faulty software

The System Administrator plays a central role in separating those issues that can be addressed within the
organization (i.e. training, User error, etc.) and those issues that can be addressed by the vendor’s technical
personnel. Some problems, especially those experienced just after the system is installed, can only be
resolved through cooperation between both parties, the vendor and your company.

I&M

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Содержание Perfect Voice Tis 16

Страница 1: ...PVTis16S3IM Revision 1 28 November 2011 Installation Manual I M...

Страница 2: ...I M...

Страница 3: ...g the System 13 A Set the System Date System Time 14 B Selecting the Telephone System Type 15 Selecting the Telephone System Type Using the Telephone 15 C Selecting a Pre configured Dialplan 16 D Reco...

Страница 4: ...reeting Scripts 47 Pre Defined Users For Greetings and Whattodos 47 Recording System Greetings 48 Holiday and Temporary Greetings and Whattodos 49 Holiday Greeting and Whattodo 49 Temporary Greeting a...

Страница 5: ...nic 8 File Transfers 9 APPENDIX B CREATE A CUSTOM DIALPLAN 1 APPENDIX C DATABASE WORKSHEETS 1 User Lists Pre configured Dialplans 1 Single Digit Worksheet 1 Auto Detect Worksheet 1 Public Distribution...

Страница 6: ...ETL LISTED CONFORMS TO UL STD 60950 1 CERTIFIED TO CAN CSA C22 2 NO 60950 1 I M...

Страница 7: ...System See page 13 Hardware Installation B Set the Date and Time 1 Press intercom call the Perfect Voice Tis16S3 system 2 Log in to User ID 900 administrator box 3 Dial 2 to set the current Time 4 Dia...

Страница 8: ...call the Perfect Voice Tis16S3 system 2 Log in to User ID 980 3 Press 5 to record current personal greeting s 4 Record greeting s See page 17 D Record System Greetings and Whattodos Set the Business...

Страница 9: ...ce Tis16S3 system 2 Log into the single digit User ID to change Users 1 through 6 3 After Login If transfer only Dial 5 Select 8 Enter the extension number followed by pound If audiotext Dial 2 Select...

Страница 10: ...Installation Reference Guide PVTis16S3IM 4 This page left intentionally blank I M...

Страница 11: ...oice Tis16S3 system If the called extension number is busy or does not answer the caller is prompted to leave a message enter another extension number or press 0 to reach the operator The Normal User...

Страница 12: ...ilable If a caller is calling from a rotary dial telephone or does not know how to use the system Perfect Voice Tis16S3 can transfer the caller to an operator If a caller does not know the extension U...

Страница 13: ...nstall Perfect Voice Tis16S3 page 12 Step 6 Restart CIX and Verify Perfect Voice Tis16S3 Is Functioning Properly page 12 Step 7 Configuring the System page 13 Step 1 Unpack and Inspect Perfect Voice T...

Страница 14: ...s not performed until the Perfect Voice Tis16S3 has been fully programmed and all training is complete This stage often referred to as the cutover is where you actually route and forward calls to the...

Страница 15: ...ort CDK does the notification then you must include that port in this program 2 Programs 200 15 for voice mail ports 200 22 for station ports 209 02 209 04 579 10 and 579 16 should all use the same Pi...

Страница 16: ...are having problems with the MWI then include the Dedicated Notify Port in the VM Hunt Group and set call blocking on for that station port Part II b System Programming for SMDI Programs 579 580 804 8...

Страница 17: ...ed 1200 02 Port Parity Even 03 Data Bits 7 Bits 04 Flow Control None 05 Wait Timer 1 Program 803 SMDI Port Assignments 00 Logical Device Number Select 300 SMDI 0 01 Device Connection RS232 02 Device P...

Страница 18: ...rom its protective package Remember to handle the Tis16S3 card with care Wear an anti static wrist strap and hold the card by its edges Insert the Tis16S3 PCB into the appropriate slot and apply firm...

Страница 19: ...e System Date and System Time page 14 B Select the Telephone System page 15 C Select the Dialplan page 16 D Record the system greetings and whattodos page 17 E Set Business Hours page 21 F Set Single...

Страница 20: ...review the current date and time Thank you for calling If you have a touch tone phone Enter User ID 900 System Administrator Menu For the Current Date and Time press 1 To Change the System Time press...

Страница 21: ...24 Toshiba CIX 100 670 Release 4 1 63 extension 64 extension DTMF 3 9424 Toshiba CIX 100 670 Release 4 1 SMDI Rel 3 X or greater SMDI Rel 3 X or greater SMDI Rel 3 X or greater Dial 913 NOTE If the te...

Страница 22: ...been created All local configuration information personal greetings names and messages will be lost Single Digit Users may be configured as audiotext or additional Audiotext Users may be added using A...

Страница 23: ...the extension number of the person you wish to reach please enter it now For directory assistance press 9 or hold for assistance If single digit options are used they should be included as part of th...

Страница 24: ...whattodos daytime nighttime and emergency temporary are recorded from one User ID User ID 980 The greetings and whattodos are recorded as individual greetings UV1 UV4 and UV7 UV8 for this User Greeti...

Страница 25: ...rd for User ID 980 Scroll by pressing 4 to the greeting number you wish to record and press 5 to record Record desired personal greeting 1 2 3 4 7 or 8 Call Management Menu To play current personal gr...

Страница 26: ...de press 2 To place in holiday mode press 3 To place in workday mode press 4 You have selected If this is correct press 1 If this is not correct press 2 Please wait while your changes are processed If...

Страница 27: ...whattodo and another event which places the system in closed mode for after hours operation plays the closed greeting and whattodo Refer to the worksheet below while activating open and closed modes...

Страница 28: ...2 for Tuesday etc or 8 for Weekdays To change the open time press 1 or To change the close time press 2 Please enter the hour to open close Enter the hour from 0 to 23 Enter the minute from 0 to 59 Pl...

Страница 29: ...intercom and call the Perfect Voice Tis16S3 system Press 8 to Change Extension Number Press 5 for User Setup Enter the Extension Number Press When Finished Enter System Access Code 7 Enter Single Dig...

Страница 30: ...ttodo Thank you for calling If you have a touch tone phone NOTE If the telephone system has been programmed you may need to press to cancel auto login before dialing 7 NOTE If you have entered an exte...

Страница 31: ...ervice department is logged in call blocking disabled for Single Digit User 2 the call is transferred to extension 205 When the Customer Service department is logged out call blocking enabled for Sing...

Страница 32: ...sion 0 for User ID 0 To change this perform the following step Programming the Default Operator s Extension Press 9 to Back out of Message Management Press 5 for User Setup Press 0 to return to the wh...

Страница 33: ...fax tone is detected Dial 990 Press intercom and call Perfect Voice Tis16S3 Enter System Access Code 7 Enter Password for User ID 990 Press 5 for User Setup Press 8 to Change the Extension Number Ent...

Страница 34: ...DD tones are detected Dial 991 Press intercom and call Perfect Voice Tis16S3 Enter System Access Code 7 Enter Password for User ID 991 Press 5 for User Setup Press 8 to Change the Extension Number Ent...

Страница 35: ...l 978 again Hang up after you hear the beeps and whattodo This disables Klinic and starts SMDI on COM 1 It is very important that you HANGUP when you hear the beeps or the process will not be complete...

Страница 36: ...ge 9 s will appear on the pager display This is the notification that there are messages in his or her Perfect Voice Tis16S3 mailbox To activate deactivate Pager Notification Log in to Mailbox Press 9...

Страница 37: ...ts The table below contains an example of the paging cycle for an un retrieved message left at 9 00 AM Attempt Accumulated Delay Example First No delay 9 00 AM Second 10 Minutes 9 10 AM Third 20 Minut...

Страница 38: ...g which allows callers to search by last name only Log in to SCREENS Select RECEPTIONIST Select INSTANCE SETUP Select the Instance for which you would like to change Directory Assistance to use first...

Страница 39: ...ct USER DIRECTORY Go to Screen 1 press F4 Edit the DirectoryName field Enter first0last User s first name zero User s last name in this field to search by first or last name The letters you enter in t...

Страница 40: ...ifies whether or not to list this User ID in Directory Assistance if no name is recorded Instance Screen 2 Directory Assist This field specifies the selection made by callers and Users to access direc...

Страница 41: ...n section of this guide and answer any questions the System Administrator may have The System Administrator is often your primary on site contact It is very important to get this person comfortable wi...

Страница 42: ...form the following tasks manually Select a personal greeting Record a personal greeting Listen to messages Delete messages Forward a message to another User Send a message to another User Setup pager...

Страница 43: ...cause that is what the system is attempting to do Verify programming in the User ID having trouble When testing the User ID experiencing trouble you always want to start with an empty mailbox Delete a...

Страница 44: ...e system programming c Re select telephone system type see Select the Telephone System Type Symptom The auto attendant will not successfully transfer calls Determine if the telephone system is capable...

Страница 45: ...p by step detail later in this manual Questions and Answers As the System Administrator you are responsible for answering questions from Users You should have a relatively good working knowledge of ho...

Страница 46: ...er error Insufficient training Incorrect system configuration Faulty hardware Faulty software The System Administrator plays a central role in separating those issues that can be addressed within the...

Страница 47: ...enables the System Administrator to reset a User ID The User s password name personal greetings messages and mailbox options will be reset 7 Available Recording Space This option tells the System Adm...

Страница 48: ...be changed using the SCREENS interface 2 personal greetings 20 seconds in length 25 messages at 120 seconds in length User mode starting menu is the Message Management Menu Pager notification and mess...

Страница 49: ...ion Auto Detect Users These types of Users are not associated with a person They allow you to configure Perfect Voice Tis16S3 to automatically transfer to a fax extension or TDD equipment when the app...

Страница 50: ...new message 9 s will appear on the pager display This is the notification that there are messages in his or her Perfect Voice Tis16S3 mailbox To activate deactivate Pager Notification Log in to Mailbo...

Страница 51: ...tempts The table below contains an example of the paging cycle for an un retrieved message left at 9 00 AM Attempt Accumulated Delay Example First No delay 9 00 AM Second 10 Minutes 9 10 AM Third 20 M...

Страница 52: ...ed in the personal greeting number 4 of User 980 The whattodo informs the caller what to do or gives the caller options If you know the extension number of the person you wish to reach please enter it...

Страница 53: ...s and whattodos daytime nighttime and emergency temporary are recorded from one User ID User ID 980 The greetings and whattodos are recorded as individual greetings UV1 UV4 and UV7 UV8 for this User G...

Страница 54: ...To play current personal greeting press 1 Thank you for calling If you have a touch tone phone NOTE If the telephone system has been programmed you may need to press to cancel auto login before diali...

Страница 55: ...s will play until the next scheduled greeting change occurs For example if you plan to be closed on a Thursday record your temporary greeting just after the Thursday open greeting has loaded Perfect V...

Страница 56: ...all the Perfect Voice Tis16S3 system Enter 910 To place in open mode press 1 To place in closed mode press 2 To place in holiday mode press 3 To place in workday mode press 4 You have selected If this...

Страница 57: ...lowing worksheet Secure someone to record the messages using a quiet environment Follow the steps for recording the audiotext message Audiotext Scripts Instance User ID Description 0 Script Instance U...

Страница 58: ...System Access Code 7 Press 1 to review the current date and time Enter User ID 900 System Administrator Menu For the Current Date and Time press 1 To Change the System Time press 2 If satisfied with t...

Страница 59: ...com and call Perfect Voice Tis16S3 Enter System Access Code 7 Enter Password for User ID 0 Press 8 to change the extension Enter Extension When finished press Press 5 for User Setup Press 9 to Back ou...

Страница 60: ...ling This greeting is only played when call blocking is enabled Enter User ID 0 Press intercom and call Perfect Voice Tis16S3 Enter System Access Code 7 Enter Password for User ID 0 Dial 9 to Back out...

Страница 61: ...for Call Management A common scenario is for the operator to turn call blocking on at night disabling transfers to the operator s extension and allowing the caller to leave a message in the operator s...

Страница 62: ...or Creating New Public Distribution Lists You may review list members remove members from the distribution list or add new Users to the distribution list Enter Distribution List User ID _______ Press...

Страница 63: ...s intercom and call Perfect Voice Tis16S3 Enter System Access Code 7 Enter the Password for the User ID _____ Press 9 to Return to the Main Menu Press 5 to Access User Setup Press 2 to Record Name Rec...

Страница 64: ...ator 1 6 Single Digit Users 900 Administrator 980 Open and Close Greeting Recording 950 959 Public Distribution Lists Maintenance Enter the Password for the User ID _____ Enter User ID _____ Press int...

Страница 65: ...ase read the next section carefully There are two generic MOH BGM audio files included with the system They are in the C AUDIO directory C AUDIO MOH16 RMS is for the newest hardware that supports 16 k...

Страница 66: ...your own custom recording for music on hold please contact technical support for help with conversion into the proper format for Tis16S3 Please be sure to let them know which hardware version you hav...

Страница 67: ...ase These can be changed in the file C TCPIP SOCKET UPW on the voice mail system Once connected there is no need to type HELLO like when connected via the console port or modem Use CTRL ALT X to end R...

Страница 68: ...t FTP is running An active RCS connection may have a negative impact on the speed of FTP transfers however it will still be much faster than transfers performed over the console port or modem connecti...

Страница 69: ...rompt Allow time for the e mail process to finish and the PASSWORD prompt will appear The modem will stay connected during the wait Depending on how many messages need to be sent wait time may exceed...

Страница 70: ...s can be created by adding an A or S to the command The following table lists the key codes available through Klinic As mentioned above adding a C A or S to the beginning of these codes causes the Con...

Страница 71: ...ice Tis16S3 To reset or initialize a modem on the Perfect Voice Tis16S3 first dial the system From the list below dial the appropriate code followed by the confirmation code the codes are the same You...

Страница 72: ...ystem is equipped with a serial port to act as the programming port when the SCREENS programming interface is required When the system is booted up it will be configured for a modem connection at 9600...

Страница 73: ...n the system is first booted the following options are available from a menu If no selection is made the system defaults to option number 3 Option Menu Selection Action Voice Mail State 1 Local Connec...

Страница 74: ...s can be created by adding an A or S to the command The following table lists the key codes available through Klinic As mentioned above adding a C A or S to the beginning of these codes causes the Con...

Страница 75: ...erfect Voice Tis16S3 system to the local PC ZRCV Initiate a ZMODEM file transfer to receive a file from the local PC to the Perfect Voice Tis16S3 system To transfer a file run the appropriate program...

Страница 76: ...Remote Diagnostics Administration PVTis16S3IM A 10 This page intentionally left blank I M...

Страница 77: ...9 or 2000 through 5999 are not valid To create Users 20 through 59 you must enter a single range at a time First enter 20 29 then 30 39 then 40 49 then 50 59 When entering a range of numbers the Start...

Страница 78: ...n finished press Enter last number You have selected starting number beep last number If this is correct press 1 Press 1 if correct Press 2 if not correct Press 1 to make changes effective Press 2 to...

Страница 79: ...the Users The following lists are supplied for you to maintain an updated listing of all of the active Users Single Digit Worksheet User ID Name Audiotext Y N Transfer Only Y N Ext 1 2 3 4 5 6 Auto De...

Страница 80: ...rmal User Worksheet 2 Digit The pre configured 2 digit Normal Users range from 10 to 59 Make additional copies of this worksheet as needed User ID Name Pager Number Ext 0 0 Extension may be changed Se...

Страница 81: ...Depending on the pre configured dialplan you selected the Normal Users may range from 100 199 200 299 or 300 399 Make additional copies of this worksheet as needed User ID Name Pager Number Ext 0 0 E...

Страница 82: ...Database Worksheets PVTis16S3IM C 4 Outside User Worksheet The pre configured Outside Users range from 600 to 649 Make additional copies of this worksheet as needed User ID Name Pager Number I M...

Страница 83: ...owing steps to install Hyperterminal 1 Turn on the computer and start Windows 2 Insert the diskette into the appropriate disk drive 3 Click the Start button and select Run A dialog box appears Click B...

Страница 84: ...16S3IM D 2 7 Click Next The License Agreement screen is displayed 8 Select I accept the terms of the license agreement and click Next You will be asked if you personally own the computer where HyperTe...

Страница 85: ...Installing Hyperterminal PVTis16S3IM D 3 9 Answer appropriately and click Next 10 Specify where to install HyperTerminal Private Edition and click Next 11 Click Proceed I M...

Страница 86: ...Installing Hyperterminal PVTis16S3IM D 4 12 Click Finish I M...

Страница 87: ...time Then you may easily create specific customer files by saving the template file under another name and editing the telephone number To start HyperTerminal Click the Windows Start button select Pro...

Страница 88: ...Installing Hyperterminal PVTis16S3IM D 6 3 Enter a telephone number no dashes and click OK 4 Click Modify 5 On the Connect To tab click Configure I M...

Страница 89: ...Installing Hyperterminal PVTis16S3IM D 7 6 Select the maximum speed your system will support and click OK 7 On the Settings tab set Emulation to VT100 and click OK 8 Click Cancel I M...

Страница 90: ...e action specifying keys with braces For example press F 1 on the keyboard Below is a list of the keys you need to map For more information on how key mapping works see Working Remotely earlier in thi...

Страница 91: ...e template to a new session To copy From the HyperTerminal window above right click the Remote Connection Template icon and select Copy Then right click in the window and select Paste A copy will appe...

Страница 92: ...Installing Hyperterminal PVTis16S3IM D 10 This page intentionally left blank I M...

Страница 93: ...ntication vm2em smail yourdomain com fvmemail yourdomain com ausername ppassword If you are not using e mail notification at this time you may leave the information as is Ask your email administrator...

Страница 94: ...n below Packet driver settings IP Address for DHCP ip address 0 0 0 1 Removed the hash from the beginning of this line IP Address for Toshiba ip address 192 168 254 252 Added the hash to the beginning...

Страница 95: ...t be disabled and Notify COS 401 must be enabled for use Log in to SCREENS Select NOTIFY Select NOTIFICATION Select Notify COS 400 Voicemail to Email w Attachment On Screen 1 press F4 and edit the Ena...

Страница 96: ...Email Notification PVTis16S3IM E 4 This page intentionally left blank I M...

Страница 97: ...sation you need to program Perfect Voice Tis16S3 to play a live record beep Log into SCREENS Select Receptionist Select User Directory Go to Screen 2 press F4 Edit the Application or ID field This fie...

Страница 98: ...Call Record PVTis16S3IM F 2 This page intentionally left blank I M...

Страница 99: ...which callers are transferred to a User s extension after entering his or her User ID voice messaging A function of Perfect Voice Tis16S3 in which messages are recorded for a User or group of Users D...

Страница 100: ...immediately plays the personal greeting for the mailbox and allows the caller to leave a message or dial another extension The Normal User and Outside Mailbox User IDs may be two three or four digit...

Страница 101: ...PVTis16S3IM Revision 1 28 November 2011 430 Woodruff Road Suite 300 Greenville SC USA 29607 1 864 297 4401 www teleco com I M...

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