Teleco Perfect Voice Tis 16, Руководство по установке

Страница: 52 / 101

System Administration
PVTis16S3IM
46
Recording System Greetings and Whattodos
System Greetings
Customized greeting and whattodo for open and closed mode operation should have been recorded during
your installation process. The following information is offered for assistance should you wish to re-record
the greeting and whattodo.
The first prompt a caller hears when reaching the Perfect Voice Tis16S3 is the greeting. The open greeting
is recorded in the personal greeting number 1 of User 980. The closed greeting is recorded in the personal
greeting number 3 of User 980. This prompt is heard only once during a call. The greeting should welcome
the caller and, like a human operator, confirm that the caller has reached the correct number.
“Thank you for calling ABC Company.”
The greeting should also contain any additional information the caller should hear only once.
“Thank you for calling ABC Company. Our office is currently closed.”
Immediately following the greeting, Perfect Voice Tis16S3 plays the whattodo. The open whattodo is
recorded in the personal greeting number 2 for User 980. The closed whattodo is recorded in the personal
greeting number 4 of User 980. The whattodo informs the caller “what-to-do”, or gives the caller options.
“If you know the extension number of the person you wish to reach, please enter it
now. For directory assistance, press 9 or hold for assistance.”
If single digit options are used, they should be included as part of the whattodo. There are several states
during the duration of a call in which the caller is brought back to the whattodo.
ƒ
After leaving a message
ƒ
After entering an invalid selection or extension number
ƒ
After pressing 0 to exit from User mode
ƒ
After listening to an audiotext message
When writing the script for the whattodo, three things should be kept in mind:
1. The whattodo is played immediately after the greeting, so the transition between the greeting and
whattodo should flow smoothly.
2. Callers may eventually come back to the whattodo, so the whattodo must make sense without being
prefaced by the greeting.
3. It is tempting to offer the caller as many options as possible. However, most callers only want one
thing. That is to
talk to someone. Give the caller no more than three or four options in the
whattodo.
Refer to the System Greeting Scripts worksheet to record the greeting and whattodo for both open and
closed modes. All recordings should be made from a quiet environment.
I&M
?