Teleco Perfect Voice Tis 16, Руководство по установке

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Terms
PVTis16S3IM
G - 1
Appendix G: Terms
Understanding the meaning of the following terms is the first step to understanding Perfect Voice Tis16S3.
caller
.. ..... ..... ..... .....
An individual calling your company from an outside line.
User
... ..... ..... ..... .....
An individual who is defined on Perfect Voice Tis16S3 system.
User ID
..... ..... ..... .....
A two, three, or four-digit number assigned to each User. This is the number or
“extension” that a caller enters to select a User. The User ID is often the same
number as the User’s telephone system extension number.
personal greeting
.. .....
The message heard by a caller when the User he is trying to reach is not
available. This message is normally by the User in his own voice. A personal
greeting might sound something like, “
You have reached the voice mailbox of
Nancy Jones. I am not able to take your call at this time..... ”.
greeting
.... ..... ..... .....
The recorded message heard by callers after the system answers their call (i.e.
“
Thank you for calling ABC Company... ”)
whattodo
... ..... ..... .....
The recorded message heard by callers immediately after the system plays the
greeting (i.e. “
Using your touch-tone phone, please enter the extension of the
person you wish to reach... ”).
audiotext
... ..... ..... .....
A message heard by a caller after selecting certain single digit options (i.e.
“
Our mailing address is 110 Oak Street... ”).
automated attendant
...
A function of Perfect Voice Tis16S3 in which callers are transferred to a User’s
extension after entering his or her User ID.
voice messaging
.... .....
A function of Perfect Voice Tis16S3 in which messages are recorded for a User
or group of Users.
DTMF
. ..... ..... ..... .....
The tone generated by a touchtone telephone when one of its keypad digits is
pressed.
default operator
.... .....
The User to which a caller is transferred to if no selection is made from the
main greeting or whattodo.
distribution list
..... .....
A group of Users to whom a message can be easily sent or forwarded by
selecting a single number.
Directory assistance .... Offers callers who do not know your User ID the option of “spelling out” your
name by pressing the telephone keys that correspond to your last name.
Modes of Operation
Primary Attendant
When Perfect Voice Tis16S3 is configured as the primary attendant, a caller who dials your company’s
main telephone number is answered by the Perfect Voice Tis16S3
system. The automated attendant
function allows the callers to enter a User ID and Perfect Voice Tis16S3 processes the call based upon the
User ID entered.
Secondary Attendant
When Perfect Voice Tis16S3 is configured as the secondary attendant, a person answers a caller who dials
your company’s main telephone number. However, if the caller dials a secondary or “back door” telephone
number, or if there is more call activity than the human attendant can handle, Perfect Voice Tis16S3
answers the call. The calls are then processed just as if the Perfect Voice Tis16S3
were a primary
attendant.
I&M
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