Teleco Perfect Voice Tis 16, Руководство по установке

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Installation
PVTis16S3IM
38
Symptom: Calls forwarded to voicemail go the main greeting rather than personal greeting
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If the caller hears the main greeting:
a) Verify the User ID exists by trying to log in to it.
b) Verify the integration is being sent by listening on the line with a digit grabber or
test set to determine the telephone system is sending the integration string (DTMF
integration).
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If caller hears several rings followed by the main greeting on an SMDI configuration, SMDI
link is not working:
a) Check Cabling.
b) Verify telephone system programming.
c) Re-select telephone system type (see “Select the Telephone System Type”).
Symptom: The auto-attendant will not successfully transfer calls.
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Determine if the telephone system is capable of transferring calls:
Attempt the transfer with a single line phone on the same line the auto-attendant is using. Verify which port
on the auto attendant is not transferring calls.
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If the transfer works, there is a bad port on the system.
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If the transfer does not work:
a) The port on the telephone system may not be configured to allow transfers.
b) The port on the telephone system may be bad.
Some telephone systems do not support station to station transfers. In this case, only outside callers can take
advantage of the auto-attendant.
I&M
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