TD iWL252, Руководство пользователя, Страница: 48 / 54

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“T” Error codes Explanation Action required
Transaction Already
Voided Void transaction is attempted on a
transaction that has already been
voided. N/A
Transaction
Not Allowed Transaction not allowed for that type
of card. Request a different card.
“U” Error codes Explanation Action required
Use Chip Reader A chip card was swiped. Insert card into chip reader.
Hardware troubleshooting
Problem Action required
Chip cards cannot be processed 1.
Try inserting a different card. If this card can be read, the problem is
with the first card.
2.
Use a cleaning card to clean the card reader. If you need cleaning
cards, contact the TD Merchant Solutions Help Desk to purchase.
3. If problem persists, contact the TD Merchant Solutions Help Desk.
Display screen is black 1.
Ensure that the power cables are firmly connected to the power ports
and the wall jacks.
2. If the PINpad screen is black, press any key on the terminal.
3. If problem persists, contact the TD Merchant Solutions Help Desk.
Magnetic Stripe Card reader won’t
read cards 1. Try swiping the card more quickly or more slowly or from the front
of the reader towards the back.
2. Try swiping a different card. If this card can be read, the problem is
with the first card.
3.
Request another form of payment.
4.
Use a cleaning card to clean the card reader. If you need cleaning
cards, contact the TD Merchant Solutions Help Desk to purchase
them.
5. If problem persists, contact the TD Merchant Solutions Help Desk.
Printer does not print 1.
Ensure there is paper in the device; if yes, ensure the paper roll is
inserted correctly.
2. If problem persists, contact the TD Merchant Solutions Help Desk.
Printer Jam 1.
Open the printer and check that the paper feed is clear and that the
paper roll is seated correctly.
2.
Close the printer lid and ensure that it is closed completely.
3. If problem persists, contact the TD Merchant Solutions Help Desk.
Transaction not going through 1. Ensure that the data cables are connected to the terminal and
PINpad.
2. Check your Internet connection to ensure that it is working.
3.
If problem persists, contact the TD Merchant Solutions Help Desk.