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Call Centre Information

Please call the TD Merchant Solutions Help Desk at

1-800-363-1163

. We would be happy to answer any questions you

may have.

Authorization:

24 hours a day, seven days a week

Terminal Inquiries:

24 hours a day, seven days a week

General Merchant Inquiries:

Monday – Friday, 8 a.m. – 8 p.m. ET

Printer / Stationery Supplies:

Monday – Friday, 8 a.m. – 5 p.m. ET

Documentation Portal

This Guide covers the most commonly used information in order to get you started. Your terminal has more features and
functionality to explore on our documentation portal

www.TDMerchantSolutions.com/ResourceCentre

Содержание iWL252

Страница 1: ...For the iWL252 Bluetooth iWL255 3G Wireless TD iWL252 255 Merchant Guide...

Страница 2: ...logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by TD is under license Other trademarks and trade names are those of their respective owners NOTICE The Toronto Dom...

Страница 3: ...vention 7 Force post fraud prevention 7 Call for authorization fraud prevention 7 Call for authorization 8 Imprinters 8 Transaction records 9 Storing cardholder receipts 9 Financial Transactions 11 Ac...

Страница 4: ...iguration reports 28 Communications TD iWL252 Bluetooth 28 Comms type 29 IP Address type 29 Dial up 29 Bluetooth 29 Communications TD iWL255 Wireless 3G 30 General options 30 Training mode 30 Keystrok...

Страница 5: ...g 42 Terminal information 43 Configuration reports 43 Appendices 45 Entering letters and special characters 45 Lost or stolen equipment 45 What should I do when the police arrive regarding the stolen...

Страница 6: ...iv This page is intentionally left blank...

Страница 7: ...m transactions on a TD iWL252 255 terminal during the course of your daily business The TD iWL252 255 Solution The terminal is solely for you the Merchant You will use the terminal to initiate transac...

Страница 8: ...scroll key Pre Auth Completion default F3 Phone Mail Sale default F4 Main Menu OK Admin Menu Admin Reprint last receipt 0 Advance paper Correction Accessibility features The TD iWL252 255 has numerou...

Страница 9: ...rs green connected or white disconnected 3 Power The battery icon in the top right corner indicates that the terminal battery level When the lightning bolt appears on top of the battery it means it is...

Страница 10: ...Correction to change an entry Press OK to confirm your menu selection or entry Press the number associated with the desired menu item Changing the paper roll 1 Gently pull up on the paper chamber pane...

Страница 11: ...ernet port 2 Power port If you use a dial up connection there is a panel on the bottom of the base that you can open and plug your phone line into Communication options The TD iWL252 solution offers t...

Страница 12: ...6...

Страница 13: ...ion allows the user to setup managers supervisors and operators with an ID login in User Setup by going to Admin Setup Menu Customization Use ID Password See Section 5 Administration and Configuration...

Страница 14: ...ancial institution will be able to advise whether or not the correct individual is using the card They will also tell you how to proceed you have any doubts about the validity of a card or a transacti...

Страница 15: ...in a dark secure area with limited access for at least one year in envelopes arranged by date in a secured filing cabinet work well If you have several terminals use a separate envelope s for each ter...

Страница 16: ...10...

Страница 17: ...ndicate that there are sufficient funds available for the sale the terminal will indicate that a balance is required In this case the customer would then have the option to offer a second form of paym...

Страница 18: ...his is can be an optional step depending on your settings e Indicate if the card was present for the transaction Yes or No The customer must sign the signature field on the merchant copy 5 If the paym...

Страница 19: ...AMOUNT RECEIPTS SWIPE MANUALLY ENTRY ENTER and EXP DATE ENTER CVD optional IMPRINT CARD MESSAGE SELECT PAYMENT METHOD FINISHED ENTER PIN INSERT DIFFERENT PAYMENT REQUIRED CONTACTLESS YES YES NO TIP op...

Страница 20: ...O b Customer enters selects the cashback amount option and presses OK c Customer confirms the new total amount Accept or Change 6 The screen shows that authorization number the transaction total and t...

Страница 21: ...ess OK Void 2 Enter the trace for the transaction to be voided and press OK Si vous annulez une transaction de d bit vous aurez besoin de la carte sur laquelle celle ci a t r alis e 3 Verify that this...

Страница 22: ...nd presses Yes or No 4 Perform one of the following Insert Swipe or Manual entry the card in question Insert card a Verify the card info with what is on the screen and press OK b The customer may be r...

Страница 23: ...hat you will use the most is noted and explained on the next page Credit card Merchant Name Address City Province Merchant Number Terminal ID SALE 06 16 2016 12 41 02 Acct 455763 1632 S Card Type VI N...

Страница 24: ...ly perform a close business day Performing a day close You have a deadline to perform a day close This is called your balancing window and it is set on the system If your day close is done before your...

Страница 25: ...usiness day Yes or No 3 The end of day reports print 4 The terminal reboots If a lot of transactions have been performed during the day or you are using a dial up connection this process may take a wh...

Страница 26: ...20...

Страница 27: ...o retrieve the report Display or Print a If you selected Display you will be able to cycle through the details by selecting Prev or Next b If you selected Print the your report will begin to print Bat...

Страница 28: ...t and press OK 7 Enter the start time for the report and press OK 8 Enter the end date for the report and press OK 9 Enter the end time for the report and press OK 10 Decide how to retrieve the report...

Страница 29: ...the terminal 1 Press Admin key Other Functions Activity Log 2 Enter the Manager ID and press OK 3 Enter the Manager Password and press OK 4 Select your report option Display Print or Delete Select Di...

Страница 30: ...24...

Страница 31: ...cess to the Activity Log A maximum of 10 Managers are allowed per terminal Be aware of who you grant Manager access to Consists of an ID Password and optional Name Supervisor Can perform normal transa...

Страница 32: ...u would like to use for the operator group 1 Operator or 2 Clerk or 3 Server or 4 Cashier and press OK 3 The operator wording is now changed to your selection Unlock user This option allows you to unl...

Страница 33: ...4 If you selected Host 2 Param DL follow these instructions a Select what type of download this is Full or Partial b The terminal begins the download It will show a percentage complete counter until...

Страница 34: ...to require a user ID and password Yes or No 4 The user ID and password requirement is now enabled disabled on this function Configuration reports Use this report to print a report of all your configur...

Страница 35: ...ng 1 Press Admin key Setup Menu Communications Dial Menu 2 Select the desired option 1 Prefix Code or 2 LD Prefix or 3 Pre Dial or 4 Dial Retry or 5 DialTone 6 Baud or 7 Dial Mode Prefix Code Enter th...

Страница 36: ...with the word Training Keystroke sounds This option allows you to enable or disable the beeps when keys are pressed 1 Press Admin key Setup Menu Customization Hardware Options Key Beep 2 Select the d...

Страница 37: ...e options to configure preset cashback format and amounts 1 Press Admin key Setup Menu Customization Transaction Options Cashback Options and select one of the following Cashback Use this option to en...

Страница 38: ...If you selected Other Tip Options a Select the tip option you want to use b Select the percentage amount for the available options and press OK after each one For a list of the Other Tip Options see...

Страница 39: ...r 20 00 The tip screen would look like this 1 10 of 20 2 00 2 20 of 20 4 00 3 30 of 20 6 00 Three Preset Dollar Amounts or Manual Dollar Amount 1 Preset 2 Preset 3 Preset 4 Same as above but the custo...

Страница 40: ...n to add a time delay between printing receipt copies 1 Press Admin key Setup Menu Customization Receipt Options Receipt Delay 2 Enter the time delay between printing the merchant and the customer rec...

Страница 41: ...ions Use these options to fine tune your terminal to perform transactions exactly how you want it to Card present Duplicate transaction check Partial authorization Transaction limit Card present This...

Страница 42: ...on 1 Off or 2 Limit or 3 Limit w Password Off This is the default setting Go to step 5 Limit This is a hard limit and no transactions are allowed above this amount Go to step 3 Limit w password This i...

Страница 43: ...ip on the inserted card Remove the card and try inserting it again Allow three consecutive attempts of the card insertion Card Error Use Mag Strip The terminal failed to read the chip on the inserted...

Страница 44: ...rn to idle screen End of Day Process Cancelled The Day Close transaction was cancelled Retry the end of day process F Error codes Explanation Action required Faulty Card If a swiped mag card is deemed...

Страница 45: ...ask the cardholder for another form of payment Invalid Date The date entered on the terminal is not valid or occurs in the future Enter a valid date Invalid Expiry Date The expiry date on the card is...

Страница 46: ...d when the transaction started Press OK or Cancel and verify printer No Transactions Found A transaction cannot be found with the criteria entered Enter new data Not Accepted The card type entered is...

Страница 47: ...ad has timed out Press Cancel or press OK to go back to Application Selection Processing Error Re select Application The selected application cannot proceed due to an unsupported application Please co...

Страница 48: ...ant Solutions Help Desk Magnetic Stripe Card reader won t read cards 1 Try swiping the card more quickly or more slowly or from the front of the reader towards the back 2 Try swiping a different card...

Страница 49: ...information 3 The report will display Configuration reports This option allows you to print a report that shows which configurable options have been enabled on a specific terminal This is generally on...

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Страница 51: ...a report Stolen only What should I do when the police arrive regarding the stolen device If a police officer arrives on site please record the following Officer s name Officer s jurisdiction Officer...

Страница 52: ...Routinely clean them with a damp cloth so that spills don t get into the inner workings Use TD approved cleaning cards for the chip and magnetic card readers Storing the terminal They must be stored i...

Страница 53: ...minal Inquiries 24 hours a day seven days a week General Merchant Inquiries Monday Friday 8 a m 8 p m ET Printer Stationery Supplies Monday Friday 8 a m 5 p m ET Documentation Portal This Guide covers...

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