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Call for authorization
Sometimes, due to a communication or security issue, a transaction cannot or should not be completed. This transaction
may require that you call for authorization to ensure that the card is in good standing and that the transaction can be
completed. See the list of messages and events below that will cause you to call for authorization.
Whenever Action
…the CALL FOR AUTH
message is seen.
(No comm error seen)
1.
Don’t attempt the transaction again.
2.
Call for a voice authorization immediately.
…the CALL FOR AUTH
message is seen.
(Comm error seen) 1. Try again the transaction again.
OR
2. Press the OK or Cancel key and call for a voice authorization.
…the card number on the
screen does not match the
number embossed on the
card.
1.
Press the
Cancel
key and call for a voice authorization immediately.
2. Request a CODE 10 authorization. In this situation, you may be dealing with a
fraudulent card and CODE 10 will alert the financial institution to this
possibility.
…the cardholder signature
on the receipt does not
match the signature on the
reverse of the card. 1. Call for a voice authorization.
2. Request a CODE 10 authorization. The financial institution will be able to
advise whether or not the correct individual is using the card. They will also
tell you how to proceed.
…you have any doubts
about the validity of a card
or a transaction.
1.
Call for a voice authorization.
2.
Request a
CODE 10
authorization. The financial institution will be able to
advise whether or not the correct individual is using the card. They will also
tell you how to proceed.
Imprinters
Whenever Action
…you’re unable to use the
cards chip or swipe the card
through the terminal due to
a problem with the card’s
magstripe or a problem
with the terminals reader.
1.
Key in the transaction manually.
2.
Take an imprinted draft as per the instructions on the terminal.
3. Indicate the transaction details in the imprinted copy and staple the printer
receipt to the signed copy.
…your printer is not
working.
1.
Take an imprinted draft as per the instructions on the terminal.
2. Indicate the transaction details on the imprinted copy.
…the system is down, the
terminal does not ask for an
authorization number and
you receive a telephone
authorization.
1.
Take an imprinted draft.
2. Note all transaction details on the draft.
3. Call for authorization.
4.
When the system becomes available, enter all manually imprinted transaction
by going to: Main Menu
 Force Post, then staple all printed transactions to
the imprinted sales draft(s).