TD iWL252, Руководство пользователя, Страница: 47 / 54

TD iWL252/255 Merchant Guide
Troubleshooting
6
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“N” Error codes Explanation Action required
Not Completed
Obtain Card The terminal cancelled the
transaction. The attempted
transaction or function did not
complete successfully. Request a different card.
Not Completed Remove Card Transaction was not completed. Remove the card.
Number Not In The
Range 1 – 9 The input # does not fall in the range of
print lines allowed for the receipt banner. Enter a valid number.
Number Not In The Range 1 —
65535 The entered host 2 port number is not
in a valid range. Enter a valid port number.
Not In
Training Mode
You have tried to exit Training Mode
when you weren’t already in it. N/A
“P” Error codes Explanation Action required
Parameter
Init & Download
Cancelled
The download was cancelled. Restart the download.
Passwords Do
Not Match The password confirmation does not
match the original password entered. Re-enter the password confirmation.
Processing... The terminal needs to carry out some
processing in the background before
the next prompt can be displayed. Wait until the terminal finishes
processing.
Processing Error OK to Re-select
The terminal/PINpad has timed out. Press
Cancel
or press
OK
to go back to
Application Selection.
Processing Error Re-select
Application
The selected application cannot
proceed due to an unsupported
application. Please contact the TD Merchant
Solutions Help Desk.
Processing Error!
Transaction Not Completed The terminal encountered an error
when trying to process a chip
transaction. Remove card and press Cancel . Try
the action again. If the problem
persists ask for another form of
payment.
If the problem occurs on multiple chip
cards, please contact the TD Merchant
Solutions Help Desk.
“R” Error codes Explanation Action required
Receipt Not Printed! Imprint Card
and Complete Sales Draft
Manually The transaction was approved
however the terminal is unable to
print a receipt. Manually imprint the card, record the
authorization code and have the
cardholder sign the receipt.
Reset Date And Time From Main
Menu
The terminal requires the date to be
synchronized with the host date and
time. Perform the
Date / Time Sync
function on the terminal.
“S” Error codes Explanation Action required
System Error
Contact Help Desk
The terminal has encountered a
system error. Please call the TD Merchant Solutions
Help Desk immediately to have your
terminal replaced.
“T” Error codes Explanation Action required
Transaction Cancelled
You have cancelled the transaction. N/A