TD iWL252, Руководство пользователя, Страница: 22 / 54

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by Account # (credit cards only)
This recalls any transaction for the entered card account number in the open batch.
a) Swipe the credit card or enter the
card account number
and press
OK
.
b) Scroll to the
transaction
and press
Select
. Go to step 3.
by Invoice #
This recalls the transaction for the entered invoice number.
a) Enter the invoice number that you want to recall and press OK . Go to step 3.
by Trace #
This only recalls the transaction connected to the trace number in the open batch.
a) Enter the
trace number
that you want to recall and press
OK
. Go to step 3.
3. Verify that the it is the correct transaction information on the screen and do one of the following:
a) Press Void to cancel the transaction and print the voided receipts.
b) Press Back to select a different transaction.
c) Press Cancel to exit the screen.
Return
You can only perform a return on a transaction that has already been submitted for reimbursement.
1. Press OK  Return .
2.
Enter the
dollar amount
and press
OK
.
3.
Customer confirms the dollar amount and presses
Yes
or
No
.
4. Perform one of the following: Insert , Swipe or Manual entry the card in question.
Insert card
a) Verify the card info with what is on the screen and press
OK
.
b) The customer may be required to enter their PIN. Go to step 3.
Swipe card
a) Verify the card info with what is on the screen and press OK . Go to step 3.
Manually enter card
a) Enter the
account number
and press
OK
.
b) Enter the
expiry date
and press
OK
. This is four digits in length.
c) Indicate if the return is for a phone / mail sale:
Yes
or
No
. Go to step 3.
Insert / swipe card
a) The customer selects the account to use: CHQ or SAV .
b) The customer enters their PIN and presses OK . Go to step 3.
5. The screen shows that authorization number, the transaction total and the receipts print.
Receipts
Each transaction has a different receipt and most of the information is purely for record keeping. There is important
information that you need to be aware of to ensure that your transactions have completed correctly.
Reprinting receipts
1. Press / Admin key  Reprint Menu and select a reprint option.
Debit returns are disabled by default. If you wish to activate debit returns on your terminal please call the TD Merchant Solutions
Help Desk at
1-800-363-1163 .