Chapter 10. Tape Drive Troubleshooting
72
6
Tape drive or media error.
The tape drive determined that an error occurred, but it cannot isolate the cause.
Problems Writing Data on Cartridge with Known Volume Serial Number
Retry the operation with a different cartridge.
• If the operation succeeds, the original cartridge was defective. Copy data from the defective
cartridge and discard it.
• If the operation fails, try one of the following:
• If another tape drive is available, insert the cartridge into the other drive and retry the
operation.
• If the operation fails, discard the defective cartridge.
• If the operation succeeds, insert a scratch cartridge into the first unit and use ITDT to run
tape drive diagnostics.
- If the diagnostics fail, contact Spectra Logic Technical Support.
- If the diagnostics succeed, the error was temporary.
• If another tape drive is not available, insert a scratch cartridge into the drive and use ITDT to
run tape drive diagnostics.
• If the diagnostics fail, contact Spectra Logic Technical Support.
• If the diagnostics succeed, discard the cartridge.
Problems Reading Data on Cartridge with Known Volume Serial Number
Perform one of the following procedures:
• If another tape drive is available, insert the cartridge into the other drive and retry the operation.
• If the operation fails, discard the defective cartridge.
• If the operation succeeds, insert a scratch cartridge into the first unit and use ITDT to run the
tape drive diagnostics.
• If the diagnostics fail, contact Spectra Logic Technical Support.
• If the diagnostics succeed, the error was temporary.
• If another tape drive is not available, insert a scratch cartridge into the drive and use ITDT to run
tape drive diagnostics:
• If the diagnostics fail, contact Spectra Logic Technical Support.
• If the diagnostics succeed, discard the cartridge.
Problems with Multiple Cartridges or One Cartridge with Unknown Volume Serial Number
If the problem occurs with multiple tape cartridges or if you do not know the tape cartridge’s volume
serial number, use ITDT to run tape drive diagnostics:
• If the diagnostics fail, contact Spectra Logic Technical Support.
• If the diagnostics succeed, run the Test Head diagnostic:
• If the Test Head diagnostic fails, contact Spectra Logic Technical Support.
• If the Test Head diagnostic succeeds, replace the cartridges that caused the problem.
Code
Cause and Solution
