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10 Tape Drive Troubleshooting

Use this chapter to find solutions to the most common problems encountered with the
tape drive(s) installed in your RXT350.

Note:

For additional suggestions or for troubleshooting problems that are
not covered in this guide, Spectra Logic recommends that you
search the online Technical Support Knowledge Base located at

http://www.spectralogic.com/support/kbase/index.cfm/.

Troubleshooting problems are divided into these sections:

•

LTO Tape Drive Troubleshooting

on page 68

•

SAIT Tape Drive Troubleshooting

on page 75

•

SDLT Tape Drive Troubleshooting

on page 76

Try the troubleshooting suggestions outlined in this chapter

before

opening a support

ticket with Spectra Logic Technical Support.

Содержание Spectra RXT350

Страница 1: ...Spectra RXT350 User Guide PN 90960003 Revision A...

Страница 2: ...at the Software is suitable for such use No warranties for this software The Software is provided as is and with all faults The entire risk as to satisfactory quality performance accuracy and effort i...

Страница 3: ...Logic Corporation 1700 N 55th Street Boulder CO 80301 USA Mailing Address Spectra Logic Europe Limited Magdalen Centre Robert Robinson Avenue Oxford Science Park Oxford UK OX44 7 RW Phone 800 833 113...

Страница 4: ...the Spectra RXT350 unplug the power cord from the power inlet There are no user serviceable parts within the unit High Voltage Warning The Spectra RXT350 contains high voltage components that can cau...

Страница 5: ...Setting the IP Address for RXT Drives 13 Connecting the RXT350 to the Host 16 Chapter 3 Using RXT Drives in the RXT350 18 About RXT Media 19 Using RXT Media 21 Interpreting the Web Interface 23 Check...

Страница 6: ...hapter 5 Managing RXT Firmware 38 Firmware Overview 38 Upgrading RXT Drive Firmware 39 Chapter 6 Managing Tape Drive Firmware 48 Updating SAIT Drive Firmware 48 Updating LTO Drive Firmware 49 Updating...

Страница 7: ...roubleshooting RXT Drives 66 Chapter 10 Tape Drive Troubleshooting 67 LTO Tape Drive Troubleshooting 68 SAIT Tape Drive Troubleshooting 75 SDLT Tape Drive Troubleshooting 76 Appendix A Specifications...

Страница 8: ...nd Repair 85 Contacting SpectraGuard Support 85 RMA Returns 86 Repair Policy Limited Warranty 87 Advanced Service Options 89 Appendix D RXT Management Options 91 Using the Digital Display 91 Interpret...

Страница 9: ...elease Notes provides the most up to date information about RXT including information about the latest firmware releases The Spectra RXT Troubleshooting Guide provides troubleshooting information for...

Страница 10: ...RXT drives in the RXT350 provide a RAID controller that writes to and reads from portable RXT media that you load into the drive The pack is composed of multiple SATA disks in a sturdy enclosure set...

Страница 11: ...address in the address bar Note If you don t have the drive s IP address on hand use the digital display to identify the address by following the procedure in Displaying the RXT Drive s IP Address Usi...

Страница 12: ...the drives arrive with the default SCSI ID of 15 Have on hand the SCSI cables you ll use to connect the RXT350 to the host Note The RXT drives require IBM s LTO driver to run in a Windows environment...

Страница 13: ...k administrator before attaching the RXT350 to your network Note that RXT drives are shipped with a default static IP address of 192 168 200 200 Make sure that the temporary host IP address is in the...

Страница 14: ...e RXT Drive Login screen displays Figure 2 1 3 Type administrator in the User field and rxtadmin in the Password field Note Although you cannot change the user name you can change the password See Cha...

Страница 15: ...od If you choose Static enter the RXT350 Static Address Subnet and Gateway 3 Optionally enter the Hostname and HTTP port settings If you don t enter a new port the default port will be used 4 Select S...

Страница 16: ...w spectralogic com Note Use either the top or bottom SCSI port on the back of the RXT350 making sure that the other port is either terminated or daisy chained to another device 3 Set the SCSI ID for e...

Страница 17: ...apter 2 Initial Configuration 17 6 Make sure that the drives in the RXT350 are visible to the host they all appear to the host as IBM Ultrium TD2 LTO 2 tape drives Figure 2 5 The Network Settings scre...

Страница 18: ...g the Web Interface on page 23 Checking RXT Drive and Media Status on page 26 Displaying the RXT Drive s IP Address Using the Digital Display on page 28 Editing Network Settings on page 29 Users and P...

Страница 19: ...d out Icon Meaning Use Power LED Green indicates that power is on No light means no power Status LED Green indicates the RXT media is OK Amber indicates error Read LED Green indicates that the RXT350...

Страница 20: ...he pack is loaded To set the switch use a small flat head screwdriver to move the switch up or down When the switch is up the drive can write to the pack when the switch is down the drive cannot write...

Страница 21: ...When the RXT media is loaded and ready to use the character display blanks and the blue status light flashes Note If the Write Protect switch is on no data can be written to the loaded RXT media For...

Страница 22: ...ement You can use a grease pencil to write information that may be helpful in managing and tracking packs such as the date and type of data backed up You can erase the notations using a paper towel da...

Страница 23: ...ssages on the next page Status Select this icon to display the RXT Drive Status screen Date Time Check this for the current date and time set on the drive To change the date and time see Setting the D...

Страница 24: ...s When you select the Messages icon on the status bar Figure 3 2 the System Messages screen appears Read the message s and follow any recommended steps RXT350 Front Panel The RXT drive s front panel a...

Страница 25: ...y Status Light Select Load Unload Figure 3 3 The front panel Ready Mode After the RXT drive initializes the status light in the lower right corner of the digital display flashes steadily and the displ...

Страница 26: ...the status of a RXT350 1 Select the General RXT350 The RXT Drive Status screen displays 2 To display more detailed RXT350 information select Show Advanced A screen with more detailed information displ...

Страница 27: ...find more detailed information on RXT media status through the web 1 Make sure that a RXT media pack is loaded in the RXT350 2 Select General RXT media the RXT Media Status screen displays 3 To displ...

Страница 28: ...adily 2 Press the Select button to display A 3 Press Select to continue with the task The first character of the IP address displays starting with either D for a DHCP address or S for a static address...

Страница 29: ...etwork Settings Note Only users with administrator privileges can edit Network settings 1 Select Configuration Network The Network Settings screen displays Figure 3 6 2 Edit your settings as necessary...

Страница 30: ...mited access to the RXT350 Users with operator privileges can perform load and unload diagnostics collect traces and debug files view messages and change the password on the operator s own user accoun...

Страница 31: ...ogged in Enter the user account to change administrator or operator Enter the new password for the account Re enter the new password for the account 4 Select Save Note If you change the password for t...

Страница 32: ...rator privileges can edit the date and time settings To set the date and time used by the RXT350 follow these steps 1 Select Configuration Date Time the Set RXT Drive Date Time screen appears Figure 3...

Страница 33: ...covers the following tasks associated with the tape drives installed in the RXT350 Firmware Upgrades below Running Backups below Using Tape Media on page 34 Using LTO Drives on page 35 Using SAIT Driv...

Страница 34: ...it Unloading Tape Media To unload tape media follow these steps 1 Press the eject button on the front of the drive The eject process may take between 5 seconds and 30 seconds Note If a character appea...

Страница 35: ...ata on the tape loading the tape or unloading the tape The status light also flashes green if the drive contains a cartridge during the power on cycle In this case the drive completes writing the curr...

Страница 36: ...e SAIT drive The table below describes the meanings of most of its indications All of the drive s LEDs flash may rapidly and simultaneously if the drive malfunctions Other specific LED light patterns...

Страница 37: ...and when and how the tape drive is in use which includes functions such as The tape is moving The drive is calibrating reading writing or rewinding the tape The drive is loading unloading or rewindin...

Страница 38: ...k as well to help ensure that the drive can read data written on the pack Firmware Definitions User Firmware A copy of RXT firmware you can save onto a RXT media pack Purpose To keep a spare copy of d...

Страница 39: ...drive firmware so that the drive can read data on the RXT media pack using Auto Firmware stored on the pack Upgrading RXT Drive Firmware Upgrading a Single RXT Drive To update an RXT drive s firmware...

Страница 40: ...of firmware upgrade process If it is download the firmware and save it on the host Check to see if the RXT firmware on www SpectraLogic com is more recent than the firmware the drive is currently usi...

Страница 41: ...se notes or by SpectraGuard support staff The Firmware Management screen shows firmware versions of the RXT drive and the copies stored on the RXT media pack in the RXT drive 3 Compare the RXT drive s...

Страница 42: ...rade A firmware license agreement displays 6 Scroll down and select Accept Wait until the upgrade is complete before using the web interface further The RXT drive automatically reboots temporarily los...

Страница 43: ...tion This procedure is diagrammed in User Firmware Overview below To take advantage of user firmware 1 Make sure that one of your RXT drives has the firmware you want to put on every RXT drive on your...

Страница 44: ...ings 4 Select Save The current RXT drive firmware is copied to the RXT media pack as User Firmware 5 Move this pack into another RXT drive that needs the latest firmware Figure 5 2 Creating User Firmw...

Страница 45: ...ose to store a copy of the current RXT firmware on a RXT media pack so that you have a copy at hand for example for redundancy or in adhering to best practices To store a copy of RXT firmware on the R...

Страница 46: ...mware needs to be updated log in to the web interface then select Maintenance Firmware The Firmware Management screen Figure 5 4 shows current firmware settings 2 Select Auto Firmware Version Upgrade...

Страница 47: ...es data using a newer format the drive firmware is copied onto the pack as Auto Firmware Pack now has data that can only be read by a drive with firmware at or above the pack s Auto Firmware version T...

Страница 48: ...pdating SDLT Drive Firmware on page 50 Updating SAIT Drive Firmware Before you can update tape drive firmware you need to obtain a firmware upgrade tape from Spectra Logic To update SAIT drive firmwar...

Страница 49: ...hese steps Caution Stop all backup operations before upgrading firmware 1 Press the eject button Figure 6 1 three times until a 0 appears on the SCD 2 Press the eject button again until a 2 appears on...

Страница 50: ...lash 3 Release the eject button then quickly press and release it again Both the Drive Density and Drive Status LEDs flash in the same pattern indicating that the drive is in firmware upgrade mode 4 I...

Страница 51: ...g RXT drives and RXT media to protect your data This includes information and tips to help you Choose the RAID level that best fits your needs in RAID Overview on page 52 below Tune the RXT350 for you...

Страница 52: ...rive is replaced However this option halves available disk capacity For example 1 TB of raw disk provides 500 GB of usable capacity in a RAID 1 configuration RAID 5 provides good performance with a re...

Страница 53: ...king Block Sizes The RXT drives themselves cannot be configured to alter performance all performance tuning must be done with your operating system and backup software To maximize RXT performance Spec...

Страница 54: ...ort term storage secure the pogo pad cover in place For long term storage pack the RXT media is in its original shipping materials before sending off site Always store the RXT media lying flat in a cl...

Страница 55: ...se any type of tape drive or media that has not been approved by Spectra Logic for use in the Spectra T950 library Caution Spectra Logic only supports media produced by IBM HP Fuji Maxell Sony TDK and...

Страница 56: ...protects each Certified Media cartridge Handling and Storing Media Use and store tape media within its range requirements see the table below Make sure that the environment is clean and always store c...

Страница 57: ...nsure that all surfaces of a cartridge are dry before inserting it into a drive Do not stack more than six cartridges Do not degauss a tape cartridge that you intend to reuse Degaussing makes the tape...

Страница 58: ...guidelines Do not drop the cartridge If the cartridge drops slide the cartridge door back and ensure that the leader pin is properly seated in the pin retaining spring clips Inspect the rear of the c...

Страница 59: ...the bar code symbology of USS 39 a description and definition of which is available from the Automatic Identification Manufacturers AIM specification Uniform Symbol Specification USS 39 and the ANSI...

Страница 60: ...the bottom the bar code symbol lines must be a minimum of 13 72mm from the top of the cassette tape in order for the scanner to read them Figure 8 4 The bar code specifications for half inch media alp...

Страница 61: ...s plus a checksum The bar code string is printed on the label so it is on the side toward the hub Label stock must fit within the label recess on the face of the cartridge without curling up on the si...

Страница 62: ...tape window facing the top of the drive Note If the cartridge ejects immediately it has either expired or it is not an approved cleaning cartridge In this case discard the cartridge and begin the clea...

Страница 63: ...the top of the drive Note If the cartridge ejects immediately it has either expired or it is not an approved cleaning cartridge In this case discard the cartridge and begin the cleaning procedure wit...

Страница 64: ...certified cartridge The cleaning tape performs automatic cleaning Load cycle times for SDLT cleaning cartridges are as follows these times are accurate to 20 seconds Shortest load time first pass of...

Страница 65: ...a Logic recommends that you search the online Technical Support Knowledge Base located at http www spectralogic com support kbase index cfm Try these troubleshooting suggestions before opening a suppo...

Страница 66: ...er display SCD and a light emitting diode LED as shown in Figure 9 5 SCD Select Load Unload RXT Drive RXT Media LED The Display gives the most detailed and useful information on the drive using variou...

Страница 67: ...ctra Logic recommends that you search the online Technical Support Knowledge Base located at http www spectralogic com support kbase index cfm Troubleshooting problems are divided into these sections...

Страница 68: ...rs LTO drives have these troubleshooting tools shown in Figure 10 1 A light emitting diode LED A single character display SCD If you think that the drive may be faulty follow these steps 1 Note the st...

Страница 69: ...e drive contains a cartridge during the power on cycle In this case the drive completes writing the current data and slowly rewinds the tape the process may take up to 13 minutes The light stops blink...

Страница 70: ...T download and the ITDT user guide Note Make sure to load ITDT on a server that has visibility to the library s tape drives Code Cause and Solution 0 No error occurred and no action is required The po...

Страница 71: ...retry the operation that produced the error 3 If the problem persists send the drive dump to Spectra Logic Technical Support Note The error code clears when you power cycle the drive or place it in ma...

Страница 72: ...ding Data on Cartridge with Known Volume Serial Number Perform one of the following procedures If another tape drive is available insert the cartridge into the other drive and retry the operation If t...

Страница 73: ...ntenance mode 8 SCSI interface or Fibre Channel failure A failure occurred in the tape drive hardware or in the SCSI bus The error code clears after 10 seconds if the error does not recur 9 RS 422 err...

Страница 74: ...ption operation F The Fibre Channel drive s dip switch 3 is set to ON and the drive doesn t see light or a related diagnostic failed on not seeing light P The drive tried to write to a write protected...

Страница 75: ...der a cleaning cartridge visit Spectra Logic s web site or contact your sales representative Use your backup software to perform the drive cleaning operation Color Status Tape Motion Drive Tape Cleani...

Страница 76: ...vities For the various meanings of LEDs indicator lights see SDLT Tape Drive LED Indicators on page 77 SDLT Tape Drive Cleaning The drive indicates when it needs cleaning see SDLT Tape Drive LED Indic...

Страница 77: ...n See The Drive Density LED below Off Drive Status Green Flashing The tape drive is in use which includes functions such as The tape is moving The drive is calibrating reading writing or rewinding the...

Страница 78: ...e a RXT350 RXT Media 2 Drive 12 Drive Packs RXT Media 4 Drive Packs RXT350 Transfer Rates The RXT350 has been designed to achieve native transfer rates of 100MB sec with uncompressed data in optimal e...

Страница 79: ...6 15P attachment plug on one end Power cord must have a molded IEC 60320 type female connector to connect to the RXT350 Cordage must be SJT type three conductor 18 AWG minimum Power cord must comply w...

Страница 80: ...dia a a Specifications are subject to change at any time without notice Humidity 10 80 non condensing Humidity Gradient Less than 10 per hour Temperature 50 F 90 F 10 C 32 C Maximum Temperature Gradie...

Страница 81: ...subject to change at any time without notice Mounting Speed 35 seconds Transfer Rates See RXT350 Transfer Rates on page 78 MCBF 25 000 cycles Uncorrectable Error Rates 1 in 1014 Power 10 watts typica...

Страница 82: ...interface controller and the buffer control of the drive SCSI 160 MB2 sec Fibre Channel 400 MB2 sec Power Consumption SCSI 26 watts typical read write Idle 9 5w Fibre Channel 29 5 watts typical read...

Страница 83: ...r rate d d The actual burst data transfer rate is limited by the performance of the SCSI host bus adapter the SCSI bus interface controller and the drive s buffer control hardware 160 MB sec synchrono...

Страница 84: ...this product should not be disposed of with normal unsorted municipal waste Within participating European Union countries special collection recycling and disposal arrangement have been established f...

Страница 85: ...only to the RXT350 It does not include RXT media Contacting SpectraGuard Support Note General information is always available on Spectra Logic s web site at www SpectraLogic com United States Canada 8...

Страница 86: ...address Spectra Logic Corporation Attn RMA number 5571 Arapahoe Avenue Suite B Boulder CO 80303 USA Note Be sure to reference the RMA number on your RXT350 or component or its repair will be delayed 4...

Страница 87: ...as provided by Spectra Logic Removal of serial number tags Physical damage caused by inadequate packaging If any of the above conditions exist Spectra Logic reserves the right to repair the unit at th...

Страница 88: ...oduct Spectra Logic shall reserve the right to replace the unit if it cannot be repaired within the two week time frame Advanced service options can be purchased for an additional fee Warranty Provisi...

Страница 89: ...Support Toll free US and Canada access to a Spectra Logic support representative 24 hours a day 7 days a week 365 days a year On site Support Guaranteed four hour on site service visit from a field se...

Страница 90: ...by 1 00 p m local time for a field service representative to be dispatched same day A service representative will be dispatched the following business day for calls after 1 00 p m local time Next Busi...

Страница 91: ...any time press and hold the Select and Load Unload buttons for approximately one second Unless there is an error the drive will be in ready mode with the display blank and the blue LED flashing Chang...

Страница 92: ...nload button The dots in the version are displayed as dashes Once the firmware version is displayed an asterisk displays 5 Press Select to return to the idle state Note It is easiest to use the web in...

Страница 93: ...irmware version is displayed an asterisk displays 4 Press Select to return to the idle state Saving the Current RXT350 Firmware to User Firmware 1 Make sure that a RXT media pack is loaded in the driv...

Страница 94: ...fter you select Load Unload a Y for Yes displays press Select While the firmware is saved the display shows a sequence of characters When the upgrade is complete an asterisk displays and the RXT350 re...

Страница 95: ...nostic results it to SpectraGuard Support 7 Media Hardware Warning 8 General Hardware Warning 9 Media Degraded Mode Before rebooting determine which drive is impaired and send trace and debug files to...

Страница 96: ...ctra Logic 3 flash codes 95 RXT drive 95 SAIT drives 36 75 fuse 10 G General toolbar 23 H handling best practices 54 high voltage warning 4 host connection 16 hostname 23 I i icon 24 IBM LTO driver 12...

Страница 97: ...87 returns 86 RMA numbers 86 RXT drive flash codes 95 RXT drives troubleshooting 66 RXT Media display 19 LEDs 19 status 27 RXT 150 status 26 S SAIT drive cleaning 75 LEDs 36 75 troubleshooting 36 75...

Страница 98: ...troubleshooting error codes 65 LTO tape drives 68 RXT drives 66 SAIT tape drives 75 SDLT tape drives 76 sense codes 65 U unlock RXT Media 20 V ventilation screen 19 voltage warning 4 W warnings AC po...

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