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System Fault Troubleshooting
Faults Preventing Access to Network System Manager
Error detection
The Network System Manager GUI is not displayed in a browser on the server running Network System Manager.
Possible cause
•
Check the settings of the server running Network System Manager.
- Configure the settings as described in
“Step 3: Installing an NSM Server” (page 22)
•
Check the URL used to access Network System Manager.
- Enter the URL correctly as described in
.
•
Check that the network cables used to connect the NSM server and network switch for abnormalities or damage.
- Disconnect/reconnect or replace network cables, as required.
Recovery method
•
Restart the NSM server on which the error occurred.
•
If the problem persists after restarting, prepare a new NSM server, and perform recovery as described in
Creating Backup Data” (page 55)
•
Check for NSM server failure or network switch failure.
- Contact your Sony sales representative.
Faults Due to Errors when Enabling/Disabling Settings
Error detection
A device error is detected and displayed on the [Notification] screen.
Recovery method
•
Turn off the IP converter.
•
Unlink the virtual device of the GenLock module of the IP converter on which the error occurred. See
Network GenLock Follower Device” (page 70)
•
In [Settings] > [Physical Device] > [Physical Device List] in Network System Manager, select and delete the IP
converter on which the error occurred.
•
Turn on the IP converter.
•
Re-register the IP converter as described in
“Changing a Network GenLock Follower Device” (page 70)
•
If the error persists, contact your Sony sales representative.
Error messages
1
Failed to connect the physical device "***".
2
Failed to connect the physical device "***". A module of the device has already used in other follower GenLock module
"***". Please unlink or delete the follower GenLock module "***" of Network GenLock group "***" and connect the device
again.
3
Failed to connect the physical device "***". A module of the device has already used in other follower GenLock module
"***". Please unlink or delete the follower GenLock module "***" of Network InputLock group "***" and connect the device
again.
4
Failed to connect the physical device "***". A module of the device has already existed in other device "***". Please delete
the other device and connect the device again.
5
Failed to connect the physical device "***". Reason: ***. Please connect the device again.