114
11 Warranty Agreement
1. The warranty period of the product is 18 months (refer to the barcode on the
equipment). During the warranty period, if the product fails or is damaged under
the condition of normal use by following the instructions, Santerno will be
responsible for free maintenance.
2. Within the warranty period, maintenance will be charged for the
damages caused by the following reasons:
a. Improper use or repair/modification without prior permission
b. Fire, flood, abnormal voltage, other disasters and secondary disaster
c. Hardware damage caused by dropping or transportation after
procurement
d. Improper operation
e. Trouble out of the equipment (for example, external device)
3. If there is any failure or damage to the product, please correctly fill
out the Product Warranty Card in detail.
4. The maintenance fee is charged according to the latest Maintenance
Price List of Santerno.
5. The Product Warranty Card is not re-issued. Please keep the card and
present it to the maintenance personnel when asking for maintenance.
6. If there is any problem during the service, contact Santerno’s agent or
Santerno directly.
7. This agreement shall be interpreted by Santerno Limited.