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Troubleshoot WiFi connectivity for a WiFi
client device

If a WiFi client device cannot connect to the access point or the WiFi connectivity is not
normal, try to isolate the problem:

•

Make sure that the WiFi settings in the WiFi client device and access point match
exactly.
The WiFi network name (SSID) and WiFi security settings of the access point and
WiFi device must match exactly. Make sure that the WiFi client device uses the correct
passphrase for the WiFi network.
For information about accessing the access point for initial configuration over a WiFi
connection, see Connect to the access point for initial configuration on page 22.

•

Does the WiFi client device support the authentication and encryption that you
configured for the WiFi network?
For more information, see Change the authentication and encryption for a WiFi
network on page 64.

Note: If the access point’s WiFi authentication and encryption is set to WPA3 Personal
and the WiFi client device does support WPA3, make sure that the WiFi adapter
device driver is updated to the latest version on the WiFi client device.

•

Does the WiFi client device find the WiFi network?
If not, check the WLAN LEDs. If a WLAN LED is off, the associated WiFi radio is
probably off, too. For more information about the WiFi radios, see Turn a radio on
or off on page 77.

•

If you disabled the access point’s SSID broadcast for the WiFi network, the WiFi
network is hidden and does not display in the WiFi device’s network scanning list.
(By default, SSID broadcast is enabled.) For more information about the SSID
broadcast, see Hide or broadcast the SSID for a WiFi network on page 62.

Note: If you want to change the settings of a WiFi network on the access point, use a
wired LAN connection to avoid being disconnected when the new WiFi settings take
effect.

If the WiFi client device finds the WiFi network but the signal strength is weak, check
these conditions:

•

Is the WiFi client device too far from the access point, or too close?
Place the WiFi client device near the access point, but at least 6 feet (1.8 meters)
away, and see whether the signal strength improves.

User Manual

227

Diagnostics and
Troubleshooting

Insight Managed WiFi 6 AX3000 Access Point Model WAX615

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Содержание WAX615

Страница 1: ...User Manual Insight Managed WiFi 6 AX3000 Access Point WAX615 NETGEAR Inc 350 E Plumeria Drive March 2022 San Jose CA 95134 USA 202 12568 01...

Страница 2: ...re agreeing to NETGEAR s Terms and Conditions at https www netgear com about terms and conditions If you do not agree return the device to your place of purchase within your return period Do not use t...

Страница 3: ...TGEAR Insight app 22 Connect over the Internet using the NETGEAR Insight Cloud portal 24 Connect over WiFi to the local browser UI for initial configuration 25 Connect over the LAN to the local browse...

Страница 4: ...for a radio 78 Change the channel width for a radio 80 Change the guard interval for a radio 81 Change the output power for a radio 83 Change the channel for a radio 84 Manage Quality of Service for a...

Страница 5: ...ry or region of operation 138 Change the admin user account password 139 Change the system name 140 Specify a custom NTP server 141 Set the time zone 142 Manage the syslog settings 143 Manage the firm...

Страница 6: ...in a WiFi network 188 Select a MAC ACL for a WiFi network 190 Set bandwidth rate limits for a WiFi network 191 Configure advanced rate selection for a WiFi network 193 Chapter 13 Set up a WiFi Bridge...

Страница 7: ...ess point over a LAN connection 228 Changes are not saved 229 You enter the wrong password and can no longer log in to the access point 229 Troubleshoot your network using the ping utility 230 Test th...

Страница 8: ...regular switch The PoE Ethernet port supports a high speed up to 2 5 Gbps This chapter contains the following sections About NETGEAR Insight Additional documentation Note For more information about th...

Страница 9: ...sight aspx If you install the access point as a NETGEAR Insight managed device the settings for features that you can manage through the Insight Cloud portal and Insight app are masked out in the loca...

Страница 10: ...model WAX615 is an indoor access point that supports the 2 4 GHz and 5 GHz WiFi bands The chapter contains the following sections Unpack the access point Top panel with LEDs Hardware interfaces Access...

Страница 11: ...the type of power adapter varies by region If you ordered model WAX615 but prefer to use the access point without a PoE connection you can order a power adapter separately For information about the m...

Страница 12: ...ress Solid amber during operation The PoE power that the access point received is not at the 802 at PoE level Off No power is supplied to the access point Solid green A 2 5 Gbps Ethernet link is detec...

Страница 13: ...button LAN PoE port Figure 2 Hardware interfaces The bottom panel contains the following components DC power connector If you do not use a PoE switch to provide power to the access point connect an o...

Страница 14: ...button for 10 seconds or longer Note If you added the access point to a NETGEAR Insight network location you must first use the Insight app or Insight Cloud portal to remove the access point from your...

Страница 15: ...ation about the environment in which this product must operate see the environmental specifications in the appendix or the data sheet If you want to connect the product over an Ethernet cable to a dev...

Страница 16: ...t environment If the product gets wet see the appropriate section in your troubleshooting guide or contact your trained service provider Do not push any objects into the openings of your product Doing...

Страница 17: ...ings limit for the extension cable or power strip To help protect your system from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or uninterruptib...

Страница 18: ...ork Connect to the access point for initial configuration Log in to the access point after initial setup What to do if you get a browser security warning CAUTION This device must be professionally ins...

Страница 19: ...for network access Tips for positioning your access point Place your access point near the center of the area where your computers and other devices operate A line of sight between the access point an...

Страница 20: ...it to a PoE switch If you ordered a package without a power adapter but do not want to use a PoE connection you can still order a power adapter as an option If connected to 2 5 Gbps equipment the acc...

Страница 21: ...ower For more information see The access point functions as a PoE PD and the Power Cloud LED remains solid amber on page 222 While the access point is starting or in the process of getting an IP addre...

Страница 22: ...ser UI see one of the following sections Connect over WiFi to the local browser UI for initial configuration on page 25 Connect over the LAN to the local browser UI for initial configuration on page 2...

Страница 23: ...er WiFi using an iOS or Android mobile device 1 On your mobile device go to the app store search for NETGEAR Insight and download the Insight app 2 Connect your mobile device to the WiFi network of th...

Страница 24: ...cation or change the management mode to Web browser mode see Change the management mode to NETGEAR Insight or Web browser on page 136 you must continue to use the Insight network password to access th...

Страница 25: ...ccess point s MAC address The default password is sharedsecret 2 On the computer or mobile device launch a web browser and in the address bar enter http aplogin net Note You can use http aplogin net o...

Страница 26: ...to operate the access point in a region other than the regions listed in the menu If your country or region is not listed check with your local government agency Country Region From the menu select th...

Страница 27: ...and a backslash SSID 6 From the Authentication menu select one of the following authentication types for the WiFi network and if applicable set a new passphrase network key or WiFi password for the Wi...

Страница 28: ...rase field enter a new passphrase for the WiFi network Note After you complete the setup process you can set up WPA2 Enterprise or WPA3 Enterprise security with RADIUS servers For more information see...

Страница 29: ...etwork scanner If you use a Windows based computer launch File Explorer or Windows Explorer select Network from the Navigation pane right click the access point device icon and select Properties to di...

Страница 30: ...perating Note Make sure that the country is set to the location where the device is operating You are responsible for complying with the local regional and national regulations that are set for channe...

Страница 31: ...case letter one lowercase letter and one number The following special characters are allowed Save the password for future use AP Login New Password Enter exactly the same password that you entered in...

Страница 32: ...clients use TKIP and WPA2 clients use AES In the Passphrase field enter a new passphrase for the WiFi network WPA3 Personal This option allows only WiFi clients that support WPA3 to connect to the SS...

Страница 33: ...also use the NETGEAR Insight app to discover the IP address that is assigned to the access point For more information see Connect over WiFi using the NETGEAR Insight app on page 22 Then launch a brow...

Страница 34: ...2 192 168 0 254 range with the exception of IP address 192 168 0 100 which is the default IP address of the access point For more information about changing the IP address on your computer see the he...

Страница 35: ...perating Note Make sure that the country is set to the location where the device is operating You are responsible for complying with the local regional and national regulations that are set for channe...

Страница 36: ...case letter one lowercase letter and one number The following special characters are allowed Save the password for future use AP Login New Password Enter exactly the same password that you entered in...

Страница 37: ...use TKIP and WPA2 clients use AES In the Passphrase field enter a new passphrase for the WiFi network WPA3 Personal This option allows only WiFi clients that support WPA3 to connect to the SSID Selec...

Страница 38: ...After initial setup the access point is ready for use and you can change the settings and monitor the traffic To log in to the access point s local browser UI 1 Launch a web browser from a computer th...

Страница 39: ...behavior You can proceed or add an exception for the security warning To proceed with a security warning or add an exception for a security warning Google Chrome Click the ADVANCED link Then click th...

Страница 40: ...e Confirm Security Exception button Microsoft Edge Select Details Go on to the webpage Microsoft Internet Explorer Click the Continue to this website not recommended link User Manual 40 Install the Ac...

Страница 41: ...root access point you must use the NETGEAR Insight app You cannot use the local browser UI to set up a mesh WiFi connection to a root access point For information about how you can manage and monitor...

Страница 42: ...o a root access point that provides Internet connectivity The extender access point is not connected to your network over a wired connection but over a WiFi connection 3 3 4 5 1 2 Figure 6 Mesh networ...

Страница 43: ...mesh network A mesh network can be a good solution if you want to bring WiFi to the following environments Nearby rooms where cabling is not available in line of sight and in range of the current WiF...

Страница 44: ...acing an extender access point in a mesh WiFi network The following are the requirements for placing an extender access point in an Insight Instant Mesh WiFi network The existing WiFi network must inc...

Страница 45: ...le for Insight Premium and Insight Pro subscribers For more information about the Insight app visit netgear com business services insight subscription and netgear com support product Insight aspx To i...

Страница 46: ...escription 1 A root access point that is connected over Ethernet to a network switch 2 An extender access point that is connected over a 5 GHz backhaul WiFi connection to the root access point 3 A mob...

Страница 47: ...in a line of sight with minimal obstacles from the closest root access point 2 Connect the extender access point to a power source The Power Cloud LED of the extender access point lights amber and th...

Страница 48: ...ial connection and configuration process and for the Power Cloud LED to stop blinking amber green and blue and to light solid blue Note The initial connection and configuration process might take up t...

Страница 49: ...R Insight visit netgear com support Connect over the Internet using the NETGEAR Insight Cloud portal The NETGEAR Insight Cloud portal is available for Insight Premium and Insight Pro subscribers After...

Страница 50: ...hen we refer to a WiFi network we mean an individual SSID or VAP The chapter includes the following sections Set up an open or secure WiFi network View or change the settings of a WiFi network Remove...

Страница 51: ...To set up a WiFi network 1 Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection 2...

Страница 52: ...ice must match the SSID of the VAP Wireless Network Name SSID By default the VAP broadcasts its SSID so that WiFi clients can detect the SSID in their scanned network lists To turn off the SSID broadc...

Страница 53: ...clients that support the WiFi enhanced open feature and clients that do not For clients that do not support the WiFi open enhanced feature traffic is not encrypted If you clear the Allow Devices to Co...

Страница 54: ...entication option WPA3 uses SAE encryption and enables only WiFi devices that support WPA3 to join the VAP If you select this option 802 11w PMF is automatically set to mandatory see Step 8 WPA3 provi...

Страница 55: ...ed and changed for malicious purposes The type of authentication that you select determines if this feature is mandatory optional disabled You can also set it manually Mandatory This option requires d...

Страница 56: ...lly select a single radio band only Select a radio button for a single band 2 4 GHz or 5 GHz or keep the default selection By default the Both radio button is selected which lets the access point broa...

Страница 57: ...affic mode of the access point is Bridge mode which means that WiFi clients receive IP addresses from a DHCP server or a router that functions as a DHCP server in your network This is usually the same...

Страница 58: ...are VLAN 1 and you enable client isolation the Allow Access to AP UI check box displays By default this check box is selected allowing an admin user to access the local browser UI over the WiFi netwo...

Страница 59: ...Your settings are saved 20 Make sure that you can connect to the new WiFi network If you cannot connect to the new WiFi network check the following If your WiFi enabled computer or mobile device is a...

Страница 60: ...and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal enter the In...

Страница 61: ...etwork To remove a WiFi network 1 Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi conne...

Страница 62: ...access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can procee...

Страница 63: ...e same network as the access point or directly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If y...

Страница 64: ...some legacy WiFi devices do not detect WPA2 and support only WPA If you plan to use WPA2 Enterprise security or WPA3 Enterprise security for your WiFi network first set up RADIUS servers see Set up RA...

Страница 65: ...the Enhanced Open check box displays Enhanced Open check box cleared The WiFi network is a legacy open network without any security This is the default option for an open network Clients are not auth...

Страница 66: ...AAA management For WPA2 Enterprise security to function you must set up RADIUS servers see Set up RADIUS servers on page 119 From the Encryption menu select the data encryption mode TKIP AES This typ...

Страница 67: ...When you select WPA3 Enterprise security the encryption is automatically set to GCMP256 which is a 256 bit encryption protocol When you select WPA3 Enterprise authentication the Dynamic VLAN radio bu...

Страница 68: ...point or directly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a securi...

Страница 69: ...SSID or VAP you can reenable the WiFi network or you can set up a schedule that specifies when the WiFi network is active Scheduling a WiFi network a green feature that allows you to turn off the WiFi...

Страница 70: ...radio buttons Always ON The WiFi network is enabled Always OFF The WiFi network is disabled Custom The WiFi network is enabled or disabled according to a schedule that you must set up An icon display...

Страница 71: ...band based on the access point s channel load In an environment with multiple access points 802 11v WiFi network management helps WiFi clients that are roaming to select the best access point The acc...

Страница 72: ...ttings for the selected SSID display 6 Under Band Steering 802 11 k v select one of the following radio buttons Disable Band steering is disabled for the VAP This is the default setting Enabled Under...

Страница 73: ...ects all WiFi networks that broadcast on the 5 GHz radio If the change is not specific to one radio the change affects all WiFi networks on the access point The chapter includes the following sections...

Страница 74: ...er displays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 39 3 Enter the access poin...

Страница 75: ...an connect to the access point This is the default setting 11ng 802 11ax 802 11ng 802 11bg and 802 11b WiFi clients can connect to the access point However the speed of 802 11ax clients is limited to...

Страница 76: ...hannel improves the performance no or minimal interference and better data rates The 802 11n specification allows a 40 MHz wide channel in addition to the legacy 20 MHz channel that is available with...

Страница 77: ...ed to reconnect Turn a radio on or off By default both the 2 4 GHz and 5 GHz radios broadcast Turning off a radio disables WiFi access for the associated band which affects all WiFi networks VAPs or S...

Страница 78: ...y default all types of WiFi clients can access a WiFi network on the access point that is the WiFi modes on the access point support 802 11ax 802 11ac 802 11na 802 11ng 802 11bg 802 11b and 802 11a cl...

Страница 79: ...aximum speed that is supported by 802 11bg about 54 Mbps 11b 802 11ax 802 11ng 802 11bg and 802 11b WiFi clients can connect to the access point However the speed of 802 11ax 802 11n and 802 11bg clie...

Страница 80: ...low an 80 MHz wide channel in addition to the 20 MHz and 40 MHz channels that are available with other WiFi modes The 802 11ax specification for the 5 GHz radio allows a 160 MHz wide channel in additi...

Страница 81: ...s 20 MHz This is the default setting for the 2 4 GHz radio 40 MHz This is the default settings for the 5 GHz radio 80 MHz This selection is available only for the 5 GHz radio 160 MHz This selection is...

Страница 82: ...he password is the one that you specified The user name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point thro...

Страница 83: ...displays If your browser displays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 39...

Страница 84: ...me network as the access point or directly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your...

Страница 85: ...ess point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed o...

Страница 86: ...makes it very suitable for applications such as VoIP and streaming media Video The second highest priority queue with low delay Video applications are routed to this queue Best effort The medium prior...

Страница 87: ...al External captive portal A portal that is hosted by an external captive portal vendor You can apply an external captive portal to multiple WiFi networks or you can apply a unique external captive po...

Страница 88: ...roceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 39 3 Enter the access point user name and password The user name i...

Страница 89: ...f the Redirect URL check box is cleared a user is directed to the default web page Redirect URL Enter the title that is displayed on the captive portal login page If you do not customize the title the...

Страница 90: ...e EULA on the captive portal login page select the EULA check box EULA Max 1 KB 9 To preview the captive portal login page click the Preview button The following figure shows an example that is the fi...

Страница 91: ...ion for the security warning For more information see What to do if you get a browser security warning on page 39 3 Enter the access point user name and password The user name is admin The password is...

Страница 92: ...Authentication URL Enter the web authentication URL that is provided by the vendor Key Enter the key credential that is provided by the vendor This field is optional and depends on the authentication...

Страница 93: ...et Instead they get a message Oops Something went wrong Please try after some time 12 Select one of the following Allow HTTPS buttons to specify when secure HTTP HTTPS traffic is allowed to pass throu...

Страница 94: ...Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more inf...

Страница 95: ...button and configure the settings d To limit the session length click the Session length Edit button and configure the settings Clients are automatically logged out when the session length is exceede...

Страница 96: ...ning on page 39 3 Enter the access point user name and password The user name is admin The password is the one that you specified The user name and password are case sensitive If you previously added...

Страница 97: ...that option for a captive portal or you want to use another Facebook account you can unregister the access point from Facebook Wi Fi and remove the access point s entry To unregister the access point...

Страница 98: ...o radio button The capability to register is disabled However the access point s entry on the Facebook business page is not yet removed 6 Click the Apply button Your settings are saved 7 Go to the Fac...

Страница 99: ...des the following sections Block specific URLs and keywords for Internet access Manage user accounts Manage local MAC access control lists Manage neighbor AP detection Set up RADIUS servers Note For i...

Страница 100: ...curity warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 39 3 Enter the access point user name and...

Страница 101: ...Ls in the domain are blocked For example if you add www google com all web pages in the www google com domain are blocked including for example www google com finance Blocked Keywords To add a keyword...

Страница 102: ...the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can p...

Страница 103: ...in again By default a session expires after 45 minutes 7 Click the Apply button Your settings are saved Change the time out period for a user session When a user logs in to the local browser UI the se...

Страница 104: ...t Configuration System Advanced User Accounts 5 Under Session Timeout use the Hours and Minutes fields to specify the period after which a session automatically expires and the user must log in again...

Страница 105: ...user accounts display 5 To the right of the user account change the existing settings as needed User Name Enter another user name Password Enter another password between 8 and 64 characters in length...

Страница 106: ...arning pop up window displays 6 Click the Delete button The pop up windows closes and the user account is removed Manage local MAC access control lists The access point supports eight local access con...

Страница 107: ...ustom 2 If enabled allows access to trusted stations by default Custom 3 If enabled allows access to trusted stations by default Custom 4 If enabled allows access to trusted stations by default By def...

Страница 108: ...group name for the MAC ACL that you want to set up The previous figure shows some examples Devices in the Available Stations table are automatically detected by the access point and are common to all...

Страница 109: ...the check box for the device and click the Remove button You can search the Trusted Stations table When you remove a device from the Trusted Stations table after the access point redetects the device...

Страница 110: ...adecimal format with each octet separated by a hyphen for example 00 11 22 33 44 55 You must separate entries with a comma The file must be in text format that is with a txt or cfg extension You can u...

Страница 111: ...by the access point and are common to all MAC ACLs which allows you to add a device to more than one MAC ACL A neighboring station displays as Neighbor and a connected station displays as connected 6...

Страница 112: ...C addresses on the import list are placed in the Trusted Stations table c To remove a MAC address from the Trusted Stations table select the MAC address and click the Remove button You can search the...

Страница 113: ...neighbor access points APs in a radio band and you can classify them as known APs If you enable neighbor AP detection for a radio band the access point regularly scans the WiFi network collects infor...

Страница 114: ...browser displays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 39 3 Enter the acces...

Страница 115: ...s points every hour This is the default setting Moderate The access point scans for neighbor access points every 30 minutes Aggressive The access point scans for neighbor access points every 15 minute...

Страница 116: ...an delete access points from the Known AP List After being detected these access points once more display in the Unknown AP List 10 Click the Apply button Your settings are saved Import an existing ne...

Страница 117: ...you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 39 3 Enter the access point user name and password The us...

Страница 118: ...wn AP List are replaced with the ones in the import list Merge MAC addresses in the Known AP List are merged with the ones in the import list b Click the Browse button and navigate to and select the i...

Страница 119: ...sts on page 106 If you use a RADIUS MAC ACL you must define the ACL on the RADIUS server using the format in the following example for client MAC addresses in the RADIUS server If the client MAC addre...

Страница 120: ...1812 Password Enter the password shared key that is used between the access point and the RADIUS server during the authentication or accounting process By default the password is sharedsecret 6 To en...

Страница 121: ...seconds The check box is selected by default and the default interval is 1800 seconds 30 minutes Clear the check box to prevent the global key update 8 Click the Apply button Your settings are saved U...

Страница 122: ...includes the following sections Disable the DHCP client and specify a fixed IP address Enable the DHCP client Set the 802 1Q VLAN and management VLAN Set an existing domain name Enable or disable Span...

Страница 123: ...security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 39 3 Enter the access point user name an...

Страница 124: ...r on your LAN Primary DNS IP address of the secondary DNS server on your LAN or leave this field blank Secondary DNS 7 Click the Apply button Your settings are saved The access point restarts with the...

Страница 125: ...ied The user name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud p...

Страница 126: ...be untagged To set the 802 1Q VLAN and management VLAN 1 Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ether...

Страница 127: ...l The access point tags all frames that it sends from its Ethernet interface Only the incoming frames that are tagged with known VLAN IDs are accepted Similarly change the ID for the untagged VLAN onl...

Страница 128: ...Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception f...

Страница 129: ...tocol 1 Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP addre...

Страница 130: ...nfigured correctly By default the network integrity check function is disabled To enable or disable the network integrity check function 1 Launch a web browser from a computer that is connected to the...

Страница 131: ...Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that...

Страница 132: ...as the access point or directly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser dis...

Страница 133: ...gh an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an except...

Страница 134: ...n Enable UPnP is enabled This is the default setting Disable UPnP is disabled 6 Click the Apply button Your settings are saved User Manual 134 Manage the Local Area Network and IP Settings Insight Man...

Страница 135: ...on of operation Change the admin user account password Change the system name Specify a custom NTP server Set the time zone Manage the syslog settings Manage the firmware of the access point Manage th...

Страница 136: ...x represents the last six hexadecimal digits of the access point s MAC address The MAC address is listed on the product label The default WiFi passphrase is sharedsecret Web browser mode You can manag...

Страница 137: ...5 Select one of the following radio buttons NETGEAR Insight The access point functions in NETGEAR Insight management mode Web browser The access point functions in Web browser management mode CAUTION...

Страница 138: ...oint through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add...

Страница 139: ...to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a b...

Страница 140: ...hernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for...

Страница 141: ...2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more i...

Страница 142: ...142 Set the time zone When the access point synchronizes its clock with a Network Time Protocol NTP server the page shows the date and time If the page does not show the correct date and time you mig...

Страница 143: ...usted according to your settings For information about other time settings see Specify a custom NTP server on page 141 Manage the syslog settings If a syslog server is present on your network you can...

Страница 144: ...firmware is stored in flash memory You can check to see if new firmware is available and update the access point to the new firmware You can also visit the NETGEAR support website download the firmwar...

Страница 145: ...ew firmware and update the access point 1 Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through an Ethernet cable or Wi...

Страница 146: ...the Dashboard page 8 Read the new firmware release notes to determine whether you must reconfigure the access point after updating Manually download firmware and update the access point Downloading fi...

Страница 147: ...e and password The user name is admin The password is the one that you specified The user name and password are case sensitive If you previously added the access point to a NETGEAR Insight network loc...

Страница 148: ...gearxxxxxx in which xxxxxx represents the last six hexadecimal digits of the access point s MAC address The MAC address is listed on the product label The default WiFi passphrase is sharedsecret To re...

Страница 149: ...irmware do not interrupt the reversion For example do not close the browser click a link or load a new page Do not turn off the access point Wait until the access point finishes restarting and the Pow...

Страница 150: ...SFTP 6 Specify the following server settings Firmware File The name of the access point firmware file on the SFTP server SFTP Server IP The IP address of the SFTP server on your network User Name The...

Страница 151: ...ess point A login window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser secu...

Страница 152: ...ear hh is the hour in 24 hour format mm is the minutes and ss is the seconds Examples of the name of a backup file are WAX6XX NETGEAR1A2B3C 06 18 21_16 44 12 config tar and WAX6XX WAX6XX 1A2B3C 06 18...

Страница 153: ...point s MAC address or the system name dd is the date mm is the month yy is the year hh is the hour in 24 hour format mm is the minutes and ss is the seconds Examples of the name of a backup file are...

Страница 154: ...ser security warning on page 39 3 Enter the access point user name and password The user name is admin The password is the one that you specified The user name and password are case sensitive If you p...

Страница 155: ...user name is admin The password is the one that you specified The user name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed t...

Страница 156: ...find the IP address or you lost the password to access the access point you must use the Reset button After you reset the access point to factory default settings the password for the admin user name...

Страница 157: ...Do not turn off the access point Wait until the access point finishes restarting and the Power Cloud LED turns solid green or solid blue Use the local browser UI to reset the access point You can use...

Страница 158: ...ys 5 Click the Restore Defaults button A warning pop up window displays 6 Click the Restore button The pop up windows closes and the configuration is reset to factory default settings When the reset i...

Страница 159: ...fied The user name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud...

Страница 160: ...displays If your browser displays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning on page 39...

Страница 161: ...ed Enable Power Cloud LED All LEDs are disabled except for the Power Cloud LED 6 Click the Apply button Your settings are saved User Manual 161 Manage and Maintain the Access Point Insight Managed WiF...

Страница 162: ...Internet IP and system settings Display the WiFi radio settings Display unknown and known neighbor access points Display client distribution connected clients and client trends View WiFi and Ethernet...

Страница 163: ...The user name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud port...

Страница 164: ...ber Device uptime Firmware version The date and time that the access point itself or someone manually last checked if new firmware was available This pane also contains a button that you can click to...

Страница 165: ...access point Power Source The type of power source PoE 802 3at or Power Adapter Ethernet LLDP The status of Ethernet LLDP feature Enabled or Disabled Country Region The country or region in which the...

Страница 166: ...frequency that are used by the radio Display the WiFi radio settings To display the WiFi radio settings of the access point 1 Launch a web browser from a computer that is connected to the same networ...

Страница 167: ...it might be elsewhere The following settings are displayed Radio status If the 2 4 GHz or 5 GHz icon is displayed as gray the radio is turned off Mode Channel Channel width Number of connected client...

Страница 168: ...of 5 GHz WiFi interface radio of the access point Power Source The type of power source PoE 802 3at or Power Adapter Ethernet LLDP The status of Ethernet LLDP feature Enabled or Disabled Country Regio...

Страница 169: ...Fi mode of the radio Channel Frequency The channel and frequency that are used by the radio Display unknown and known neighbor access points If you enabled neighbor access point AP detection see Manag...

Страница 170: ...he NETGEAR Insight app on page 22 The Dashboard page displays 4 Select Management Monitoring Neighbor AP At the top of the page for each radio band the page displays the total number of unknown access...

Страница 171: ...ion for the security warning For more information see What to do if you get a browser security warning on page 39 3 Enter the access point user name and password The user name is admin The password is...

Страница 172: ...s and SSID for the client You can also view more information including very detailed information see Step 11 and Step 12 8 To display trends about clients scroll down to the Hours Trend pane The Hours...

Страница 173: ...ted with the client Host Name The host name of the client OS The operating system that runs on the client BSSID The BSSID that the client connects to SSID The SSID of the radio that the client connect...

Страница 174: ...he access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can pro...

Страница 175: ...he graph 6 To view channel utilization do the following a Click the Channel Utilization button The graph shows the channel utilization for the 2 4 GHz radio b To view the channel utilization for the 5...

Страница 176: ...recent information click the Refresh button View or download tracked URLs If you enabled URL tracking for a WiFi network see Enable or disable URL tracking for a WiFi network on page 187 you can view...

Страница 177: ...cess point through the Insight app or Insight Cloud portal enter the Insight network password for that location For more information see Connect over WiFi using the NETGEAR Insight app on page 22 The...

Страница 178: ...SSID c Click the Close button The pop up window closes 8 To download a URL tracking report as a csv file click the Download button and follow the directions of your browser 9 To clear all URL trackin...

Страница 179: ...password The user name is admin The password is the one that you specified The user name and password are case sensitive If you previously added the access point to a NETGEAR Insight network location...

Страница 180: ...nts that form the WiFi bridge To view a WiFi bridge connection 1 Launch a web browser from a computer that is connected to the same network as the access point or directly to the access point through...

Страница 181: ...rnet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for th...

Страница 182: ...me that you viewed alarms and notifications 5 Click the alarm bell icon The pop up window shows the alarms indicated by a red bell and notifications indicated by a blue bell with a description and tim...

Страница 183: ...to a WiFi network we mean an individual SSID or VAP The chapter includes the following sections Set NAT mode or Bridge mode for addressing and traffic Enable or disable client isolation for a WiFi net...

Страница 184: ...login window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more information see What to do if you get a browser security warning...

Страница 185: ...0 b In the DNS field enter the IP address for the DNS server that you want to use This IP address must be different from the WLAN network address that you set in the previous step 8 Click the Apply bu...

Страница 186: ...D display 6 Scroll down and click the Advanced tab The page expands 7 Under Wireless Client Isolation select one of the following radio buttons Disable Client isolation is disabled for the WiFi networ...

Страница 187: ...Remove button 10 Click the Apply button Your settings are saved Enable or disable URL tracking for a WiFi network You can enable the access point to track all URLs that are requested by WiFi clients...

Страница 188: ...Enable URL Tracking is enabled for the WiFi network Disable URL Tracking is disabled for the WiFi network 8 Click the Apply button Your settings are saved Change the format of the DHCP offer messages...

Страница 189: ...nd managed the access point through the Insight app or Insight Cloud portal enter the Insight network password for that location For more information see Connect over WiFi using the NETGEAR Insight ap...

Страница 190: ...rent type of WiFi security for the WiFi network see Change the authentication and encryption for a WiFi network on page 64 Before you select a MAC ACL for a WiFi network review the policy of the ACL A...

Страница 191: ...defined earlier To change the MAC ACL policy MAC addresses in the ACL or both click the link next to the group For more information see Manage local MAC access control lists on page 106 Select the Ra...

Страница 192: ...work location and managed the access point through the Insight app or Insight Cloud portal enter the Insight network password for that location For more information see Connect over WiFi using the NET...

Страница 193: ...t not to connections in a wireless distribution system WDS or Insight Instant Mesh WiFi network Advanced rate selection lets you configure the following settings for the 2 4 GHz and 5 GHz radio bands...

Страница 194: ...ther way to describe the density level is that a selected level is mapped to a corresponding client density level WiFi mode minimum legacy rate beacon rate and minimum Modulation Coding Scheme MCS rat...

Страница 195: ...ios 7 To apply basic fixed multicast rates from the Fixed Multicast Rate menu select one of the following rates depending on the radio band 2 4 GHz 1 2 5 5 or 11 Mbps or Auto By default Auto is 11 Mbp...

Страница 196: ...legacy clients In the default 11ax WiFi mode for the radios the setting can be as follows 2 4 GHz 802 11b g n ax which supports 802 11b clients or 802 11g n ax which does not 5 GHz 802 11a n ac ax whi...

Страница 197: ...DS profile for which the settings must match on the access points that make up the bridge A WDS is not the same as a NETGEAR Insight Instant Mesh WiFi network which requires a root access point see In...

Страница 198: ...rough the WiFi base station The following figure shows two access points in a WiFi repeating setup with a WiFi base station on the left side and a single WiFi repeater on the right side Figure 8 WiFi...

Страница 199: ...that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more information see What to...

Страница 200: ...on this page The MAC address is displayed for your information Enter this MAC address on the remote access point of the WDS connection Local MAC Address The MAC address of the remote WDS radio interfa...

Страница 201: ...ts If the configuration is set up correctly a computer on any WiFi or wired LAN segment of the access point that functions as the WiFi repeater can connect to the Internet or share files and printers...

Страница 202: ...5 GHz radio the change affects all WiFi networks that broadcast on the 5 GHz radio If the change is not specific to one radio the change affects all WiFi networks on the access point The chapter inclu...

Страница 203: ...hat is connected to the same network as the access point or directly to the access point through an Ethernet cable or WiFi connection 2 Enter the IP address that is assigned to the access point A logi...

Страница 204: ...an specify the radio settings for the 2 4 GHz and 5 GHz radios individually but the check box for the 802 11n 256 QAM feature applies to the 2 4 GHz radio only the feature is always enabled for the 5...

Страница 205: ...the WiFi mode is 802 11n you can select the 802 11n 256 QAM check box to enable the 2 4 GHz radio to function over 256 quadrature amplitude modulation QAM which can increase the 2 4 GHz radio throughp...

Страница 206: ...io button is selected and 802 11h is disabled You can enable or disable 802 11h for the 5 GHz radio but not for the 2 4 GHz radio 802 11h 6 Click the Apply button A warning pop up window displays 7 Cl...

Страница 207: ...ortal enter the Insight network password for that location For more information see Connect over WiFi using the NETGEAR Insight app on page 22 The Dashboard page displays 4 Select Management Configura...

Страница 208: ...re case sensitive If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal enter the Insight network...

Страница 209: ...he following types of load balancing are enabled with their default settings Load balancing based on the maximum number of clients The access point allows client associations up to the specified maxim...

Страница 210: ...cess point user name and password The user name is admin The password is the one that you specified The user name and password are case sensitive If you previously added the access point to a NETGEAR...

Страница 211: ...e the associated slider to specify the maximum percentage of channel load that is allowed on the radio before it stops accepting new client associations For each radio the minimum percentage of channe...

Страница 212: ...on 2 Enter the IP address that is assigned to the access point A login window displays If your browser displays a security warning you can proceed or add an exception for the security warning For more...

Страница 213: ...exception for the security warning For more information see What to do if you get a browser security warning on page 39 3 Enter the access point user name and password The user name is admin The pass...

Страница 214: ...ackets Quick tips for WiFi troubleshooting Troubleshoot with the LEDs The extender access point and root access point cannot connect Troubleshoot WiFi connectivity for a WiFi client device Troubleshoo...

Страница 215: ...What to do if you get a browser security warning on page 39 3 Enter the access point user name and password The user name is admin The password is the one that you specified The user name and password...

Страница 216: ...the packet capture process normal functioning of the access point is not affected The packet capture capability can be useful for analyzing a WiFi deployment monitoring a WiFi network debugging proto...

Страница 217: ...gs that are described in the following table Description Setting From the Capture Interface menu select one of the following interfaces on which packets must be captured br lan All packets are capture...

Страница 218: ...ce You must enter the MAC address in hexadecimal format with each octet separated by a hyphen for example 00 11 22 33 44 55 Client Filter MAC Address Enter the maximum duration of the capture process...

Страница 219: ...Fi connection see Connect to the access point for initial configuration on page 22 Make sure that the WiFi client device supports the authentication and encryption that you are using for the WiFi netw...

Страница 220: ...ed to the Insight cloud based management platform Solid blue The access point functions in Insight mode and is connected to the Insight cloud based management platform 2 When the startup procedure is...

Страница 221: ...onnected to the access point and that the power adapter is correctly connected to a functioning power outlet If it is plugged into a power strip make sure that the power strip is turned on If it is pl...

Страница 222: ...ve an IP address from a DHCP server Check to make sure that the DHCP client of the access point is enabled see Enable the DHCP client on page 124 that your network includes a DHCP server or a router t...

Страница 223: ...connected to the Insight cloud based management platform If the access point functions in the NETGEAR Insight management mode and the Power Cloud LED does not light blue try the following troubleshoo...

Страница 224: ...the extender access point cannot connect Check the following items or try the following troubleshooting steps Make sure that at least one root access point is available for the extender access point t...

Страница 225: ...add the access point as an extender to an Insight network location that includes one or more root access points see Connect the access point as an extender to a root access point on page 46 we recomme...

Страница 226: ...vice in the Insight Instant Mesh WiFi network If the Power Cloud LED does not stop blinking amber green and blue see Power Cloud LED does not stop blinking amber green and blue on page 224 When the co...

Страница 227: ...i adapter device driver is updated to the latest version on the WiFi client device Does the WiFi client device find the WiFi network If not check the WLAN LEDs If a WLAN LED is off the associated WiFi...

Страница 228: ...computer on your LAN and use the access point s local browser UI check the following Make sure that you are using the correct login information The user name is admin and the password is the one that...

Страница 229: ...and the access point does not save the changes that you make on a page do the following When entering configuration settings always click the Apply button before moving to another page or tab or your...

Страница 230: ...s the counter for failed login attempts is reset after 24 hours For example if you enter the wrong password five times but enter the correct password at the sixth login attempt the five failed login a...

Страница 231: ...curring Wrong physical connections Check that the appropriate LEDs are on for your network devices If your access point and computer are connected to a separate Ethernet switch make sure that the link...

Страница 232: ...ss point is connected as the default router If the IP configuration of your computer is assigned by DHCP this information is not visible in your computer s Network Control Panel Check to see that the...

Страница 233: ...A Factory Default Settings and Technical Specifications This appendix includes the following sections Factory default settings Technical specifications 233...

Страница 234: ...ee Connect over WiFi using the NETGEAR Insight app on page 22 AP login password WiFi network settings for initial setup and WiFi login The SSID for initial setup is NETGEARxxxxxx SETUP where xxxxxx is...

Страница 235: ...etwork SSID or VAP Enabled Broadcast SSID 1 VLAN ID for WiFi clients WPA2 Personal which is WPA2 PSK The nonconfigurable data encryption for WPA2 Personal is AES Network authentication Disabled 802 11...

Страница 236: ...z radio Enabled 5 GHz radio Enabled WMM Powersave Advanced radio settings that apply to all WiFi networks SSIDs or VAPs 2 4 GHz radio 128 default also the maximum number 5 GHz radio 128 default also t...

Страница 237: ...ured Wireless bridge General security Disabled URL filtering None configured RADIUS servers 2 4 GHz radio Disabled 5 GHz radio Disabled Neighbor AP detection Eight default ACLs but none configured wit...

Страница 238: ...onal WPA3 Enterprise WPA3 WPA2 Personal WPA2 Personal WPA2 Enterprise WPA2 WPA Personal Open Enhanced and Open 802 11 security WiFi Multimedia Prioritization WMM Wireless distribution system WDS WiFi...

Страница 239: ...4 F 0 to 40 C Operating temperature 10 to 90 maximum relative humidity noncondensing Operating humidity 4 to 158 F 20 to 70 C Storage temperature 5 to 95 maximum relative humidity noncondensing Storag...

Страница 240: ...ecommend that you use a flat Ethernet cable so that the cable fits in the narrow space between the access point and the surface on which it is mounted or placed Before you mount the access point first...

Страница 241: ...ts Figure 9 Mounting plate Figure 10 Metal bracket with T bar lock screw and 4 short screws Figure 11 3 tall screws and anchors for wall mounting User Manual 241 Mount the Access Point to a Wall or Ce...

Страница 242: ...wall with a soft mallet until the anchors are flush with the wall 5 Use the screws to attach the mounting plate to the wall Note Do not insert the screws into the wall without anchors 6 Connect an Eth...

Страница 243: ...unt the access point to a T bar To mount the access point to a T bar 1 Slide the T bar partially into the metal bracket 2 Attach the metal bracket to the ceiling bar 3 Push the T bar over the ceiling...

Страница 244: ...ernet cable if you use a PoE switch or both a power adapter and an Ethernet cable to the access point before you attach the access point to the mounting plate The access point sits flat on the ceiling...

Страница 245: ...e down and attach it to the mounting plate 8 Turn the access point clockwise until it locks in the mounting plate User Manual 245 Mount the Access Point to a Wall or Ceiling Insight Managed WiFi 6 AX3...

Страница 246: ...User Manual 246 Mount the Access Point to a Wall or Ceiling Insight Managed WiFi 6 AX3000 Access Point Model WAX615...

Страница 247: ...ur thumb on the center of the LEDs and your finger on the other side of the access point directly opposite the thumb 2 Press and hold the latch down to release the lock and keep the lock open 3 Turn t...

Страница 248: ...ccess point from the mounting plate The mounting plate remains attached to the ceiling or the wall User Manual 248 Mount the Access Point to a Wall or Ceiling Insight Managed WiFi 6 AX3000 Access Poin...

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