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110

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with
your router.

This chapter contains the following sections:

•

Troubleshoot with the LEDs

•

Cannot Log In to the Router

•

Problems with Date and Time

•

Forgotten WiFi Password

•

WiFi Connectivity

•

Troubleshoot Your Network Using the Ping Utility

Содержание (LG2200D

Страница 1: ...202 11350 01 U S Cellular 4G LTE Router LG2200D User Manual...

Страница 2: ...nited States and or other countries Other brand names mentioned herein are for identification purposes only and may be trademarks of their respective holder s NETGEAR Inc All rights reserved 4G LTE is...

Страница 3: ...t Settings 19 Chapter 4 Control Access to the Internet Parental Controls 23 Use Keywords to Block Internet Sites 25 Block Services from the Internet 27 Schedule When to Block Internet Sites and Servic...

Страница 4: ...WiFi On Off Button 60 Enable or Disable the Wireless Radios 60 Set Up a Wireless Schedule 61 Specify WPS Settings 62 Set Up the Base Station 65 Set Up a Repeater 66 Chapter 6 USB Storage Access a USB...

Страница 5: ...WiFi LED Is Off 112 Cannot Log In to the Router 112 Problems with Date and Time 113 Forgotten WiFi Password 113 WiFi Connectivity 114 Troubleshoot Your Network Using the Ping Utility 114 Test the LAN...

Страница 6: ...6 U S Cellular 4G LTE Router LG2200D Technical Specifications 135...

Страница 7: ...t access over a high speed 4G wireless network It lets you block unsafe Internet content and applications and protects the devices computers gaming consoles and so on that you connect to your home net...

Страница 8: ...the router cables and installation guide Router Ethernet cable Power adapter Antennas Figure 1 Check the package contents Your box contains the following items U S Cellular 4G LTE Router LG2200D Anten...

Страница 9: ...ates a system failure or that the router has overheaded Off No power is supplied to the router Internet Solid white The Internet connection is ready Solid red Network error Blinking red The traffic me...

Страница 10: ...e this button to use WPS to add a wireless device or computer to your wireless network Rear Panel The rear panel has the connections and buttons shown in the following figure USB Ethernet WAN Power Po...

Страница 11: ...na positions You can swivel the antennas in any direction Find the Best Spot for Your Router The router lets you access your network from anywhere within the operating range of your wireless network H...

Страница 12: ...eless devices 4 Make sure that the router is within reach of an AC power outlet and near Ethernet cables for wired computers 5 Place the router in an elevated location minimizing the number walls and...

Страница 13: ...ard already installed If the SIM card is loose you must seat it so that the router can detect it To seat a SIM card 1 Unplug the router 2 Open the SIM card compartment on the bottom of the router 3 Pr...

Страница 14: ...14 2 2 Connect to the Network and Access the Router This chapter contains the following sections Connect to the Network Types of Logins Use an Internet Browser to Access the Router...

Страница 15: ...essage might display on your computer screen to notify you that an Ethernet cable is connected WiFi Connection You can find and select the WiFi network or you can connect to the router s WiFi network...

Страница 16: ...twork name SSID and password for wireless access This information is on the label on your router Router login This logs in to the router interface and displays the BASIC Home screen Use an Internet Br...

Страница 17: ...is to allow the genie to detect the Internet connection when you first access the router with an Internet browser You can also customize or specify your Internet settings This chapter contains the fol...

Страница 18: ...2 Enter http www routerlogin net or http www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name an...

Страница 19: ...e case sensitive The BASIC Home screen displays 4 Select Mobile Internet The Mobile Broadband Settings screen displays 5 Clear or select the following check boxes Connect automatically at startup This...

Страница 20: ...se of the SIM card in an unauthorized device To enable or disable the SIM card PIN code 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http ww...

Страница 21: ...splays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED...

Страница 22: ...nternet This chapter includes the following sections Parental Controls Use Keywords to Block Internet Sites Block Services from the Internet Schedule When to Block Internet Sites and Services Set Up S...

Страница 23: ...nternet browser from a computer or wireless device that is connected to the network 2 Enter http www routerlogin net or http www routerlogin com A login screen displays 3 Enter the router user name an...

Страница 24: ...Live Parental Controls uses free OpenDNS accounts you are prompted to log in or create a free account 8 Select the radio button that applies to you and click the Next button If you already have an Ope...

Страница 25: ...ws Parental Controls as Enabled Use Keywords to Block Internet Sites You can use keywords to block certain Internet sites from your network You can use blocking all the time or based on a schedule To...

Страница 26: ...t you want to block For example Specify XXX to block http www badstuff com xxx html Specify com if you want to allow only sites with domain suffixes such as edu or gov Enter a period to block all Inte...

Страница 27: ...router already holds a list of many service port numbers you are not limited to these choices You can often find port number information by contacting the publisher of the application by asking user g...

Страница 28: ...application uses either TCP or UDP select the appropriate protocol otherwise select TCP UDP both b Enter the starting port and ending port numbers If the service uses a single port number enter that n...

Страница 29: ...efault password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Security Schedule 5 Set up the schedule for blocking keywords and services Da...

Страница 30: ...se sensitive The BASIC Home screen displays 4 Select ADVANCED Security Block Sites 5 Scroll down and select the Allow trusted IP address to visit blocked sites check box 6 In the Trusted IP Address fi...

Страница 31: ...elect the My Mail Server requires authentication check box a In the User Name field type the user name for the outgoing email server b In the Password field type the password for the outgoing email se...

Страница 32: ...uter The remote computer composes a web page request message with the following destination information Destination address The IP address of www example com which is the address of your router Destin...

Страница 33: ...e of service application or game you want to provide 2 Find the local IP address of the computer on your network that will provide the service The server computer must always have the same IP address...

Страница 34: ...ve name 7 In the Service Type field select the protocol If you are unsure select TCP UDP 8 In the External Starting Port field enter the beginning port number If the application uses a single port ent...

Страница 35: ...ollowing settings Service Name Type the service name Service Type If you are unsure select TCP UDP External Starting Port If the application uses a single port enter the same port number in the Extern...

Страница 36: ...80 is the standard protocol for web servers 4 Optional Register a host name with a Dynamic DNS service and configure your router to use the name To access your web server from the Internet a remote us...

Страница 37: ...t incoming traffic to that destination Port forwarding creates a static mapping of a port number or range of ports to a single local computer Port triggering can dynamically open ports to any computer...

Страница 38: ...s to open 11 Enter the inbound connection port information in the Connection Type Starting Port and Ending Port fields 12 Click the Apply button The service is now in the Portmap table You must enable...

Страница 39: ...riginating source port but also sends an identify message to your computer on port 113 Using port triggering you can tell the router When you initiate a session with destination port 6667 you must als...

Страница 40: ...the router restores the original address information replaced by NAT and sends this reply message to your computer 7 When your router receives the incoming message to destination port 113 it checks i...

Страница 41: ...the LAN TCP IP Settings Specify the IP Addresses that the Router Assigns Disable the DHCP Server Feature in the Router Reserve LAN IP Addresses Quality of Service Setup Use the WPS Wizard for WiFi Con...

Страница 42: ...ys 4 Select ADVANCED Setup WAN Setup The following settings display Disable Port Scan and DoS Protection DoS protection protects your LAN against denial of service attacks such as Syn flood Smurf Atta...

Страница 43: ...th has a lower MTU setting than the other devices the data packets have to be split or fragmented to accommodate the device with the smallest MTU The best MTU setting for NETGEAR equipment is often ju...

Страница 44: ...from a computer or wireless device that is connected to the network 2 Enter http www routerlogin net or http www routerlogin com A login screen displays 3 Enter the router user name and password The...

Страница 45: ...To set up a default DMZ server 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http www routerlogin net or http www routerlogin com A login scr...

Страница 46: ...es are part of the designated private address range for use in private networks and are suitable for most applications If your network requires a different IP addressing scheme you can change these se...

Страница 47: ...iodically and incorporates information that it receives Out Only The router broadcasts its routing table periodically In Only The router incorporates the RIP information that it receives b In the RIP...

Страница 48: ...ddresses To specify the pool of IP addresses that the router assigns 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http www routerlogin net o...

Страница 49: ...f all your computers To disable the DHCP server feature in the router 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http www routerlogin net...

Страница 50: ...r Choose an IP address from the router s LAN subnet such as 192 168 0 x 7 Type the MAC address of the computer or server Tip If the computer is already on your network you can copy its MAC address fro...

Страница 51: ...ground For an application to receive the benefits of WMM QoS both it and the client running that application must have WMM enabled Legacy applications that do not support WMM and applications that do...

Страница 52: ...applications and online games that can benefit from QoS handling QoS for Applications and Online Gaming To create a QoS policy for applications and online games 1 Launch an Internet browser from a co...

Страница 53: ...aming A list of applications or games displays 10 Scroll and select Add a New Application or Add a New Game as applicable 11 If prompted in the Connection Type list select either TCP UDP or TCP UDP bo...

Страница 54: ...ame and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Setup QoS Setup The QoS Setup screen displays 5 Select the Turn Internet Access QoS On check box 6 Click the Set Up...

Страница 55: ...QoS Setup 5 Click the Setup QoS Rule button The QoS Priority Rule list screen displays 6 Click Add Priority Rule 7 From the Priority Category list select MAC Address 8 If the device to be prioritized...

Страница 56: ...displays 4 Select ADVANCED QoS Setup 5 Select the radio button next to the QoS policy that you want to edit 6 Click the Edit button 7 Change the policy settings 8 Click the Apply button Your changes a...

Страница 57: ...n on this screen PIN Number The screen adjusts Enter the client security PIN and click the Next button 7 Within two minutes go to the client device and use its WPS software to connect to the WiFi netw...

Страница 58: ...ess 5 In the Region list select your region In some locations you cannot change this setting 6 To control the SSID broadcast select or clear the Enable SSID Broadcast check box When this check box is...

Страница 59: ...cannot connect wirelessly check the following Is your computer or wireless device connected to another wireless network in your area Some wireless devices automatically connect to the first open netw...

Страница 60: ...e 2 4 GHz and 5 GHz range By default they are on so that you can connect wirelessly to the router When the wireless radios are off you can still use an Ethernet cable for a LAN connection to the route...

Страница 61: ...5 Select or clear the Enable Wireless Radio check boxes in the 2 4 GHz and 5 GHz sections of the screen Clearing this check box turns off the WiFi feature of the router 6 Click the Apply button If yo...

Страница 62: ...a new period button 6 Use the lists radio buttons and check boxes to set up a period during which you want to turn off the wireless signal 7 Click the Apply button The Advanced Wireless Settings scree...

Страница 63: ...Existing Wireless Settings check box By default the Keep Existing Wireless Settings check box is selected NETGEAR recommends that you leave this check box selected If you clear this check box the next...

Страница 64: ...access point To configure this mode you must know the MAC address of the remote parent access point The router is always in dual band concurrent mode unless you turn off one radio If you enable the wi...

Страница 65: ...lt password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Advanced Setup Wireless Repeating Function 5 Select the Enable Wireless Repeating...

Страница 66: ...A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4...

Страница 67: ...Base Station MAC Address field enter the MAC addresses for the access point that will be the base station 11 Click the Apply button Your changes are saved 12 Verify connectivity across the LANs A comp...

Страница 68: ...CD drives or DVD drives to the router USB port This chapter contains the following sections Access a USB Storage Device File Sharing Scenarios View a USB Device Attached to the Router USB Storage Dev...

Страница 69: ...ght take up to two minutes before the USB device is ready for sharing By default the USB drive is available to all computers on your local area network LAN To access the USB drive from a Mac 1 Select...

Страница 70: ...ic DNS you can type the DNS name rather than the IP address You can view the router s Internet IP address on the BASIC Home screen To access the USB drive with FTP from a remote computer 1 Make sure t...

Страница 71: ...les with remote users A few common uses are described in the following sections Share Photos You can create your own central storage location for photos and multimedia This method eliminates the need...

Страница 72: ...one that you use to access the router By default it is password The guest user account has no password On the FTP site the person receiving the files uses the guest user account and enters the passwo...

Страница 73: ...device settings click the Edit button The USB Storage Advanced Settings screen displays For more information see USB Storage Device Network and Access Settings on page 73 USB Storage Device Network a...

Страница 74: ...hat you want Network Neighborhood MacShare Enabled by default HTTP Enabled by default You can type http readyshare routerlogin net shares to access the USB drive HTTP via Internet Disabled by default...

Страница 75: ...lder section of the screen Share Name If only one device is connected the default share name is USB_Storage Some router models have more than one USB port You can click the name or you can type it in...

Страница 76: ...display your web browser might be blocking pop ups If it is then change the browser settings to allow pop ups 7 Click the Browse button and select the folder 8 Fill in the Share Name field 9 In the R...

Страница 77: ...ton Your changes are saved Specify Approved USB Devices For more security you can set up the router to share only approved USB devices To set up approved USB devices 1 Launch an Internet browser from...

Страница 78: ...r USB device and repeat this process Safely Remove a USB Drive If you want to physically disconnect a USB drive from the router USB port first log in to the router and then safely remove the USB drive...

Страница 79: ...ARE Printer is compatible with Macs and Windows computers It lets you connect a USB printer to the router s USB port and access it wirelessly This chapter contains the following sections ReadySHARE Pr...

Страница 80: ...the printer If you do not have the printer driver contact the printer manufacturer to find and download the most recent printer driver software 3 On each computer that shares the printer download the...

Страница 81: ...nter 81 U S Cellular 4G LTE Router LG2200D 4 Follow the instructions to install the NETGEAR USB Control Center utility 5 Select the language The first time you access the utility you are asked to sele...

Страница 82: ...ter you click the Connect button once on each computer in the network the utility on each of them manages the printing queue and handling The status of the printer is Available on all of the computers...

Страница 83: ...to the router If you exit the utility printing does not work Some firewall software such as Comodo blocks the ReadySHARE Print utility from accessing the USB printer If you do not see the printer in t...

Страница 84: ...rol Center Utility a screen similar to the following displays Figure 6 NETGEAR USB Control Center utility The main screen shows a device icon the description for this USB device and its status Availab...

Страница 85: ...t the display language for this utility 3 Click the OK button Your changes are saved USB Printer The first time you use a printer click the Connect button You might be asked to install the driver for...

Страница 86: ...not need to hold the connection of this USB printer When this printer has a print job the USB utility connects to this USB printer automatically and prints After the print job is done the printer stat...

Страница 87: ...wing sections Update the Router Firmware LTE Modem Upgrade Change the admin Password Recover the admin Password Reboot the Router View Router Status View Mobile Broadband Status Show Statistics View D...

Страница 88: ...e and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Administration Router Update 5 Cli...

Страница 89: ...password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Administration LTE Modem Upgrade 5 To see if an upgrade is available click the Chec...

Страница 90: ...outerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home sc...

Страница 91: ...ame and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Administration Set Password 5 Se...

Страница 92: ...rd The user name and password are case sensitive The BASIC Home screen displays 4 Select the ADVANCED tab 5 In the Router Information pane click the Reboot button A confirmation message displays 6 Cli...

Страница 93: ...P address used by the Ethernet LAN port of the router The default is 192 168 0 1 Network Type The connection type on the Ethernet WAN port for example DHCP PPTP PPPoE or L2TP IP Subnet Mask The IP sub...

Страница 94: ...dress The IP address used by the Ethernet LAN port of the router The default is 192 168 0 1 DHCP Identifies whether the router s built in DHCP server is active for devices on the LAN IP Subnet Mask Wi...

Страница 95: ...ternet Received Signal Quality in dbm Shows the signal quality of current radio receiver Network mode The mobile network protocol used for the Internet connection Bytes Transmitted Total data transmit...

Страница 96: ...screen displays 4 Select ADVANCED 5 In the Internet Connection pane click the Show Statistics button The following information displays System Up Time The time elapsed since the router was last resta...

Страница 97: ...routerlogin net or http www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are ca...

Страница 98: ...ogin screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Se...

Страница 99: ...the factory default settings Back Up the Configuration Settings To back up the router s configuration settings 1 Launch an Internet browser from a computer or wireless device that is connected to the...

Страница 100: ...rrent Configuration Settings You can use the Erase button to erase the configuration and restore the factory default settings You might want to do this if you move the router to a different network Yo...

Страница 101: ...er forwards your request to the ISP The ISP forwards your request to the company where you are employed and the company s firewall is likely to deny the request In this case you must define a static r...

Страница 102: ...through 15 as the metric value This value represents the number of routers between your network and the destination Usually a setting of 2 or 3 works but if this is a direct connection set it to 1 13...

Страница 103: ...utton The route is removed from the table Remote Management The remote management feature lets you access your router over the Internet to view or change its settings Be sure to change the router defa...

Страница 104: ...P addresses select the IP Address List radio button and enter the allowed IP addresses To allow access from any IP address on the Internet select the Everyone radio button 7 Specify the port number fo...

Страница 105: ...assword are case sensitive The BASIC Home screen displays 4 Select ADVANCED Advanced Setup UPnP The UPnP screen displays 5 Select the Turn UPnP On check box By default this check box is selected You c...

Страница 106: ...IP address 9 To refresh the information in the UPnP Portmap Table click the Refresh button Monitor Internet Traffic Traffic metering allows you to monitor the volume of Internet traffic that passes th...

Страница 107: ...ection time control radio button and enter the allowed hours in the Monthly limit field 7 Optional If your ISP charges for extra data volume when you make a new connection enter the extra data volume...

Страница 108: ...ireless device that is connected to the network 2 Enter http www routerlogin net or http www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin Th...

Страница 109: ...ternal routing table This information is used by technical support and other staff who understand routing tables Reboot the Router Use this button to perform a remote reboot restart You can reboot the...

Страница 110: ...nose and solve problems you might have with your router This chapter contains the following sections Troubleshoot with the LEDs Cannot Log In to the Router Problems with Date and Time Forgotten WiFi P...

Страница 111: ...uter detects a problem with the firmware If the error persists you have a hardware problem Power LED Stays Amber When the router is turned on the Power LED lights amber for about 20 seconds and then l...

Страница 112: ...ubnet as the router If you are using the recommended addressing scheme your computer s address is in the range of 192 168 0 2 to 192 168 0 254 If your computer s IP address is shown as 169 254 x x rec...

Страница 113: ...ck the date and time again Time is off by one hour Cause The router does not automatically sense daylight saving time On the Email screen select or clear the Automatically adjust for daylight savings...

Страница 114: ...ut at least 6 feet 1 8 meters away and see if the signal strength improves Are objects between the router and your computer blocking the WiFi signal Troubleshoot Your Network Using the Ping Utility Mo...

Страница 115: ...ress is the IP address of a remote device such as your ISP s DNS server If the path is functioning correctly replies like those shown in the previous section are displayed If you do not receive replie...

Страница 116: ...he Internet For DSL service you might need the following information to set up your router The ISP configuration information for your DSL account ISP login name and password Fixed or static IP address...

Страница 117: ...f you removed them b Use an Ethernet cable to connect your modem to the Internet port of your router Internet port Ethernet LAN ports 1 4 Power On Off button Power adapter connector 3 Connect the powe...

Страница 118: ...or http www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The...

Страница 119: ...nt and domain names only if needed 6 Enter the settings for the IP address and DNS server The default settings usually work fine If you have problems with your connection check the ISP settings 7 Clic...

Страница 120: ...your ISP assigned The gateway is the ISP router to which your router connects Domain Name Server DNS Address The DNS server is used to look up site addresses based on their names Get Automatically fro...

Страница 121: ...ed Setup IPv6 5 In the Internet Connection Type list select the IPv6 connection type Your Internet service provider ISP can provide this information If your ISP did not provide details you can select...

Страница 122: ...sensitive The BASIC Home screen displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 screen displays 5 In the Internet Connection Type list select Auto Detect The screen adjusts The router automat...

Страница 123: ...specify the interface ID that you want to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 8 Clic...

Страница 124: ...6 Specify how the router assigns IPv6 addresses to the devices on your home network the LAN by selecting one of the following radio buttons Use DHCP Server This method passes more information to LAN d...

Страница 125: ...er s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 6...

Страница 126: ...nter http www routerlogin net or http www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and pa...

Страница 127: ...that resolves IPv6 domain name records for the router Note If you do not specify the DNS servers the router uses the DNS servers that are configured for the IPv4 Internet connection on the Internet S...

Страница 128: ...screen adjusts The router automatically detects the information in the following fields Router s IPv6 Address On WAN This field shows the IPv6 address that is acquired for the router s WAN or Interne...

Страница 129: ...omatically from its MAC address 8 Click the Apply button IPv6 PPPoE To set up a PPPoE IPv6 Internet connection 1 Launch an Internet browser from a computer or wireless device that is connected to the...

Страница 130: ...ection is terminated for example when the modem is turned off the router attempts to reestablish the connection immediately after the PPPoE connection becomes available again 8 Specify how the router...

Страница 131: ...from the Internet The traffic meter is enabled and the limit might have been reached By configuring the traffic meter not to block you can resume Internet access If you have a usage limit your ISP mig...

Страница 132: ...132 A A Supplemental Information This appendix covers the following topics Factory Settings Technical Specifications...

Страница 133: ...e sensitive password Internet connection WAN MAC address Use default hardware address WAN MTU size 1500 Port speed AutoSensing Local network LAN LAN IP 192 168 0 1 Subnet mask 255 255 255 0 DHCP serve...

Страница 134: ...ating mode Up to 300 Mbps Data rate Best Output power Full Access point Enabled Authentication type Open system Wireless card access list All wireless stations allowed 1 Maximum wireless signal rate d...

Страница 135: ...humidity noncondensing Electromagnetic emissions N A LAN 10BASE T or 100BASE TX or 1000BASE T RJ 45 WAN 10BASE T or 100BASE TX or 1000BASE T RJ 45 Wireless Maximum wireless signal rate complies with t...

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