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8. Troubleshooting

Express5800/R320d-E4, R320d-M4 Maintenance Guide (VMware 5.5)

Chapter 1 Maintenance

8.2

Problems with NEC EXPRESSBUILDER

[?]

Unable to start EXPRESSBUILDER



Did you insert EXPRESSBUILDER DVD and reboot while POST was being executed?

→

If you fail to insert EXPRESSBUILDER DVD and reboot during POST execution, an error

message may appear or the OS may start up. Restart the server.



Is BIOS configuration correct?

→

BIOS SETUP Utility allows you to configure the boot order of the boot devices. Configure the boot

order so that the optical disk drive will be the first to start up.
<Menu to check: [Boot]>



Is a message such as the following displayed?

→

Take an appropriate action according to the on-screen message.

Message

Cause

Solution

This EXPRESSBUILDER version is

not designed for this computer.

Insert the correct version and

click [OK].

This EXPRESSBUILDER

version is not designed for this

computer.

Use EXPRESSBUILDER

provided with the server. If the

same error persists, contact

your service representative.

EXPRESSBUILDER could not get the

hardware parameters of this

motherboard.

This version is not designed for

this computer or the motherboard

may be broken.

EXPRESSBUILDER could not

find the hardware information

on motherboard.

Contact your sales

representative.

The file that EXPRESSBUILDER

tried to operate was not found.

Failed to read a file or folder in

EXPRESSBUILDER.

Media may be defective or the

optical disk drive may be

faulty.

Contact your sales

representative.

The file that EXPRESSBUILDER

tried to operate was not able to

open.

EXPRESSBUILDER can not get the

parameters of the definition

file.

An undefined error occurred.

Internal error occurred.

Содержание N8800-184F

Страница 1: ...odel Number N8800 184F EXP320P Maintenance Guide VMware 5 5 30 104 03 104 02 December 2014 NEC Corporation 2014 Express5800 R320d M4 Model Number N8800 185F EXP320Q Chapter 1 Maintenance Chapter 2 Con...

Страница 2: ...pecifications and other information Installation Guide Chapter 1 Installing OS Installation of OS and drivers and important information for installation Chapter 2 Installing Bundled Software Installat...

Страница 3: ...the Transportation of This Server 17 1 4 Relocation and Storage 18 2 Daily Maintenance 20 2 1 Checking and Applying Updates 20 2 2 Checking Alerts 20 2 3 Checking STATUS LED 21 2 4 Making Backup Copie...

Страница 4: ...LED Indication 49 6 2 POST Error Message 55 7 Collecting Failure Information 62 7 1 Collection of Collect Logs 62 7 2 Collection of System Information 63 7 3 Collecting Memory Dump 64 8 Troubleshooti...

Страница 5: ...Overview 108 3 2 Operable Network Configuration 108 4 Miscellaneous Configuration 110 4 1 Changing Datastore Name 110 5 Installing Optional Devices 111 5 1 Before Starting Work 111 5 1 1 Safety preca...

Страница 6: ...tting BMC Configuration 175 2 2 3 Initializing BMC 185 2 2 4 Resetting BMC 185 3 SAS Configuration Utility 186 3 1 Starting the SAS Configuration utility 186 3 2 Quitting the SAS Configuration Utility...

Страница 7: ...ardware or operating software Tips Indicates information that is helpful to keep in mind when using this server Optical disk drives This server is equipped with one of the following drives depending o...

Страница 8: ...registered trademarks of LSI Corporation Adobe the Adobe logo and Acrobat are trademarks of Adobe Systems Incorporated DLT and DLTtape are trademarks of Quantum Corporation of the United States PCI Ex...

Страница 9: ...ns Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Industry Canada Clas...

Страница 10: ...e 5 5 10 Japan 03 3455 5800 VCCI A JIS C 61000 3 2 JIS C 61000 3 2 3 2 1 20A UPS JIS C 6802 IEC 60825 1 1 Vietnum Complying with CIRCULAR No 30 2011 TT BCT Hanoi August 10 2011 Temporary regulations o...

Страница 11: ...tion Of the use of certain Hazardous Substances in electrical and electronic equipment TR on RoHS The content of hazardous substance with the exemption of the applications listed in the Annex 2 of TR...

Страница 12: ...ly from normal household waste This includes Information and Communication Technology ICT equipment or electrical accessories such as cables or DVDs When disposing of used products you should comply w...

Страница 13: ...ver errors or omissions please contact your retailer 5 Regardless of these 4 items NEC Corporation does not take responsibility for effects resulting from operations 6 The sample values used in this d...

Страница 14: ...omponents of ft server and how to update firmware 5 Checking the Duplicating Operation of Modules Describes how to check if the system runs properly after system installation or reinstallation 6 Error...

Страница 15: ...0d E4 R320d M4 Maintenance Guide VMware 5 5 15 Chapter 1 Maintenance 10 System Diagnostics Describes the system diagnostics of this server 11 Offline Tools Describes tools for preventive maintenance o...

Страница 16: ...es It is the user s responsibility to erase the data Important NEC assumes no liability for data leakage should the product be transferred to a third party without erasing the data Data seems to be er...

Страница 17: ...n storage devices such as hard disk drives backup data cartridges or any other media such as CD R CD RW so that the data cannot be restored by a third party Some components including fans batteries an...

Страница 18: ...Precautions for Use in User s Guide Make sure to complete installation Do not get your fingers caught Be careful of handling internal components that may be at high temperatures Note If the server ne...

Страница 19: ...ondensation will occur and cause malfunctions and failures when these are used in such state Wait for a sufficient period of time before using the server and other components in the operating environm...

Страница 20: ...n for BIOS FW firmware driver and others of the server and peripheral devices on our website We recommend that the latest update always be applied for stable system NEC corporate site http www nec com...

Страница 21: ...the server LEDs to be checked LEDs located at front of the server LEDs on hard disk drives installed in 2 5 inch hard disk drive bay If the indicator shows the server abnormality contact your salses r...

Страница 22: ...e hardware configuration or BIOS configuration make a backup copy of the system information according to Chapter 1 1 14 Backing Up System Information in Installation Guide 2 5 Cleaning Regularly clean...

Страница 23: ...ide of the server must be kept dry Do not moisten them with water 1 Power off the server 1 Make sure that the server is powered off 2 Unplug the power cord of the server from a power outlet 2 Clean th...

Страница 24: ...ptical Disk A dusty optical disk or dust accumulated tray causes the device to fail to read data correctly Follow the procedure below to clean the tray and optical disk regularly 1 Make sure that the...

Страница 25: ...ed follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 Check LED indications and alarm messages on display unit Refer to Chapter 1 6 Error Messages 3...

Страница 26: ...path This command displays the status of the hardware specified by the enumerated path Specifying a path displays a detailed status of the hardware at that path Omitting the path argument displays a l...

Страница 27: ...te This command is valid only for CPU module I O module and internal disk drives ftsmaint bringUp path This command brings into service the CPU module I O module or internal disk specified by path No...

Страница 28: ...eriodically in order not to run out of the capacity The size of a dump file is approximately 100 MB 4 1 6 BMC firmware update ftsmaint burnBmcs fw_file This command updates the BMC firmware using BMC...

Страница 29: ...ssors 0 21 0 22 1 21 1 22 Temperature n sensor 0 130 1 130 Fan n sensors 0 140 0 144 1 140 1 144 I O Module 10 11 PCI Slot devices in slots on motherboards 10 1 10 2 11 1 11 2 PCI Slot devices in opti...

Страница 30: ...rive 2 10 40 2 1 3 Internal disk drive 3 10 40 3 2 4 Internal disk drive 4 10 40 4 3 5 Internal disk drive 5 10 40 5 4 6 Internal disk drive 6 10 40 6 5 7 Internal disk drive 7 10 40 7 6 8 Internal di...

Страница 31: ...cations of Major Enumerated Devices Rear View Callout Device Device ID 1 I O module 0 PCI Slot 1 10 1 2 I O module 0 PCI Slot 2 10 2 3 I O module 0 PCI Slot 3 10 3 4 I O module 0 PCI Slot 4 10 4 5 I O...

Страница 32: ...oard Fan2 1 Sensor NORMAL 10 Combined CPU IO ONLINE DUPLEX 0 10 1 MISSING EMPTY 10 2 MISSING EMPTY 10 3 Fibre Channel Serial Bus Ctlr ONLINE ONLINE 0 8f 00 0 Fibre Channel QLogic Corp ISP2532 based ON...

Страница 33: ...etwork Interface BROKEN BROKEN 11 7 Display Ctlr ONLINE DUPLEX 0 44 00 0 VGA compatible controller Matrox Graphic ONLINE DUPLEX 11 8 USB Serial Bus Ctlr ONLINE ONLINE 0 66 00 0 USB Controller Intel Co...

Страница 34: ...MPLEX is shown if the system is not duplicated The following examples demonstrate some common commands and the resulting output In Example 2 the I O module 1 is listed as having a State of ONLINE and...

Страница 35: ...t Threshold 2147483647 604800 86400 Value 0 0 0 Minimum Count 1 4 2 MTBF fault class aborts Fault Count 0 Last Timestamp Replace Threshold 0 Evict Threshold 86400 Value 0 Minimum Count 2 4 3 3 Bringin...

Страница 36: ...ore starting diagnostics you need to bring down the module to be diagnosed For example use the following commands to start diagnostics on CPU module 1 opt ft bin ftsmaint bringDown 1 Completed bringDo...

Страница 37: ...Shutdown the guest OS except for ftSys Management Appliance 1 Login to ftSys Management Appliance as a root user 2 Use the SCP command or vSphere Client to store the BMC firmware file in the desired...

Страница 38: ...pletes Updated firmware on the device at path 11 120 Updated firmware on the device at path 10 120 Important Do not operate the machine and power supply unit while the firmware is updated The firmware...

Страница 39: ...bios 2700_4700_6400 Tips See Chapter 2 1 1 2 Installing NEC ESMPRO Agent in Installation Guide for how to mount unmount ft control software Install DVD 3 Run the following command to check the State s...

Страница 40: ...operate the machine and power supply unit while the firmware is updated The firmware is destroyed and modules may need to be replaced 5 Run the following command to check that Op State of CPU module s...

Страница 41: ...e installation of the CPU module Important You need to perform this configuration as a root user Note This configuration just shifts the timing of the no communication and does not control the no comm...

Страница 42: ...CPU by combination with cron daemon 1 Add configuration to etc crontab Example Disable auto reinstallation of CPU module from 6 00 to 18 15 everyday Add the following lines to etc crontab Defer CPU b...

Страница 43: ...op of I O Modules This section describes how to confirm the continuous system operation by failover after stopping the primary I O module 1 Check which is the primary I O module The I O module with th...

Страница 44: ...ing command Specify the device path ID of the primary I O module When you stop the operation of the primary I O module failover occurs and the secondary I O module becomes the primary module The statu...

Страница 45: ...of diagnosis LED I O module 0 I O module 1 1 PRIMARY LED Green 2 DISK ACCESS LED Amber or Green blinking Green when accessing to HDD LED System 3 System FT LED When duplication of disks is started aft...

Страница 46: ...modules 1 Confirm that the CPU modules are duplicated To check if the CPU modules are duplicated see the status LEDs of the CPU modules Indications of status LED when CPU modules are duplicated LED Sy...

Страница 47: ...m 3 System FT LED 3 Start the stopped CPU module Run the following command to start the operation of the CPU module stopped in step 2 When the CPU module is started Hardware diagnosis Memory Synchroni...

Страница 48: ...1 Maintenance 6 Error Messages If the server enters the abnormal state the error is posted by various means This section explains the types of error messages LED indication is unusual Refer to 6 1 Err...

Страница 49: ...eems to have occurred check the LED indication This Maintenance Guide describes actions to be taken for watch error message However if replacement of modules is necessary contact your sales agent Modu...

Страница 50: ...ed However the failed CPU IO module cannot be identified Contact your service representative 3 System FT LED LED indication Description Action On green The system is operating under duplex condition O...

Страница 51: ...en The network port is sending or receiving data ACT Off Disconnected from network Check the network status and cable connection Speed LED Management port LED indication Description Action On green Th...

Страница 52: ...tate 2 SAFE TO PULL SAFE TO PULL LED This LED indicates the possibility to remove CPU IO module safely LED indication Description Action On green The CPU IO module can be removed Blinking green The CP...

Страница 53: ...ontact your sales representative An error occurred on memory slot 5 Contact your sales representative An error occurred on memory slot 6 Contact your sales representative An error occurred on memory s...

Страница 54: ...ive 9 FAN Fan error LED The LED lights in amber when failure occurs on the cooling fan for CPU and power supply unit of CPU IO module Contact your service representative 10 I O I O FAULT LED The LED l...

Страница 55: ...ayed messages and beep patterns before contacting your sales representative Alarm messages are useful information for maintenance The list only contains messages for the server For details about error...

Страница 56: ..._ARCH_PROTOCOL_NOT_A VAILABLE 8806 PEI_RESET_NOT_AVAILABLE The system was not reset correctly 8807 DXE_RESET_NOT_AVAILABLE 8808 DXE_FLASH_UPDATE_FAILED The Flash ROM was not written to correctly B000...

Страница 57: ...e Unplug the power cord wait for at least 30 seconds then restart the server If the same error is detected repeatedly contact your sales representative C10D Internal Use Area of BMC FRU corrupted An i...

Страница 58: ...ected that BMC is in Forced Boot Mode Unplug the power cord wait for at least 30 seconds then restart the server At that time check the jumper switch setting on motherboard If the same error is detect...

Страница 59: ...yed while POST is running This is not an error POST Completed Successfully Displayed when POST completes normally This is not an error POST ERROR XXXX Error XXXX was detected during POST Check the mes...

Страница 60: ...on Critical CPU1_DIMM Area Temperature Upper Non Critical CPU1_DIMM Area Temperature Lower Critical CPU1_DIMM Area Temperature Upper Critical CPU2_DIMM Area Temperature Lower Non Critical CPU2_DIMM Ar...

Страница 61: ...t A timeout occurred while servicing system management interrupts IPMI Watchdog timer timeout Power off A watchdog timer timeout occurred System Front FAN1 Lower Non Critical A fan alarm was detected...

Страница 62: ...ccurred a message may appear indicating virtual memory shortage Ignore this message and proceed with starting the system Restarting the system may result in an inability to properly dump the data 7 1...

Страница 63: ...ars enter the host name or IP address of ESXi host If the following message appears enter the root user name of ESXi host If the following message appears enter the root password for ESXi host The col...

Страница 64: ...may affect the system operation Important A message indicating insufficient virtual memory may appear when restarting the system due to an error Ignore this message and proceed Restarting the system...

Страница 65: ...xcessively shorter or longer will fail to collect memory dump Do not use anything that easily breaks such as pencil toothpicks or plastic The memory dump is stored when DUMP switch is pressed Memory d...

Страница 66: ...10 Problems with Optical Disk Drive and Flash FDD Failed to start from EXPRESSBULDER Refer to 8 2 Problems with NEC EXPRESSBUILDER Refer to 8 8 When EXPRESSBUILDER is Started on Windows Failed to ins...

Страница 67: ...he POWER LED is lit green Did you install the CPU IO module properly Check if the CPU IO module is properly installed in the server Secure the CPU IO module with screw located on the module removable...

Страница 68: ...lution This EXPRESSBUILDER version is not designed for this computer Insert the correct version and click OK This EXPRESSBUILDER version is not designed for this computer Use EXPRESSBUILDER provided w...

Страница 69: ...of the programs that are running Installation will be aborted if you finish the programs that are running Although the operation onOS will be feasible modules or PCI boards will not be duplicated pro...

Страница 70: ...nction Is the AC power supplied to both CPU IO modules If the AC power supplied to only one of the CPU IO module Wake On LAN may become unavailable Supply the AC power to both of CPU IO modules Is Hub...

Страница 71: ...emory dump Check if you are not using a physical processor of CPU 0 for the virtual machine If a physical processor of CPU 0 is allowed to be used for the virtual machine memory dump may not be collec...

Страница 72: ...does not work Is the cable properly connected Make sure that the cable is connected to the connector on the front or rear of the server Are the keyboard and mouse are compliant with your server Opera...

Страница 73: ...mode is the same with that of the connected hub A CPU IO module cannot be integrated When a componet fails and is reintegrated the following message may be recorded to the system log and the process i...

Страница 74: ...ion bar to enforce security If this happens click the Information bar to display the documents The menu does not appear Is the shift key pressed Setting the DVD CD with the shift key pressed down canc...

Страница 75: ...portmap stops or NEC ESMPRO Agent reboots while NEC ESMPRO Agent is operating NEC ESMPRO Agent does not work appropriately Run the following command and reboot NEC ESMPRO Agent opt nec esmpro_sa bin E...

Страница 76: ...ext monitoring interval of monitoring service CPU Load Ratio of snmpd Service While monitoring the server from NEC ESMPRO Manager the CPU load ratio of snmpd Service on NEC ESMPRO Agent side may incre...

Страница 77: ...IMM2 Temp 0 Temperature Unknown Threshold Disabled Status Unknown Pop up Constitution Information has changed is displayed If you are seeing Information of server state constitution pop up is displaye...

Страница 78: ...metal pin that is 1 2 mm in diameter or uncoil a thick paper clip and insert it into the forced eject hole at the front of the tray Keep pressing slowly until the tray comes out Important Do not use a...

Страница 79: ...at no processing is in progress 9 2 Forced Shutdown Use this function when an OS command does not shut down the server POWER Switch does not turn off the server or software reset does not work Continu...

Страница 80: ...d set in the BIOS Setup utility SETUP by using the same way Tips When the server works use the BIOS setup utility SETUP to return the settings to the factory defaults To clear the password or the CMOS...

Страница 81: ...le repair or alter the server Do not remove lithium batteries Disconnect the power plug before installing or removing the server CAUTION Be sure to observe the following precautions to use the server...

Страница 82: ...following warning message appears press the POWER switch to power off the server POST proceeds even when the warning message is displayed WARING 8006 System configuration data cleared by Jumper 10 Dis...

Страница 83: ...s after a while If PRIMARY LED of CPU IO module 1 lights disconnect AC power cords from both CPU IO modules wait for 30 seconds and connect them at the same time 8 When the POWER LEDs on CPU IO module...

Страница 84: ...itten to the disk on checking hard disk drives 10 2 Startup and Exit of System Diagnostics Start up System Diagnostics in the following procedure If the server is running shutdown the system 1 Start u...

Страница 85: ...ary window Shows the results of each test Move the cursor and press Enter on the cursor line to display the details of the test When an error is detected by the System Diagnostics the relevant test re...

Страница 86: ...pletion screen of the above diagnostics Device List Shows a list of connected devices Log Info Shows the log information of the diagnostics Log information can be saved To save it connect a FAT format...

Страница 87: ...tools at the following steps 1 Turn on the peripheral devices and then the server 2 Press F4 while the message below is displayed Press F2 SETUP F4 ROM Utility F12 Network 3 Keyboard Selection Menu ap...

Страница 88: ...IPMI Information Viewer Displays System Event Log SEL Sensor Data Record SDR and Field Replaceable Unit FRU in IPMI Intelligent Platform Management Interface and also back up such information Using t...

Страница 89: ...option devices 1 ftSys Management Appliance Describes the specifications of ftSys Management Appliance virtual machine 2 Disk Operations Describes how to duplex hard disk drives and how to replace the...

Страница 90: ...oftware runs on ftSys Management Appliance ft control software monitors manages the state of the ESXi host system at all times and provides commands to change the system settings and access the system...

Страница 91: ...present and running on your ftServer system at all times Do not restart or shutdown the ftSys Management Appliance unless instructed to do so for updates or troubleshooting purposes The appliance is...

Страница 92: ...command before running the administrative commands The default ftadmin password is ftadmin and changing the password is recommended as well as that of the root user Avoid deploying your own scripts a...

Страница 93: ...installation of the ESXi 2 1 Operable disk configuration Duplication must be configured for all the internal disks in NEC Express5800 ft series The disks redundancy is configured by Software RAID with...

Страница 94: ...installed in the slot0 of I O module 0 10 run the following command In the following example the kernel device name is vmhba0 C0 T0 L0 opt ft bin ftsmaint ls 10 40 1 H W Path 10 40 1 Description Disk...

Страница 95: ...il the status indication of Raid device disappears and the status of each disks become in_sync Check the status of RAID using the esxcli storage mpm command which is described later in this document U...

Страница 96: ...storage mpm add v Device name d Kernel device name To add disks RAID configuration esxcli s ESXi host IP address storage mpm create v Device name disk1 Kernel device name disk2 Kernel device name 2 3...

Страница 97: ...This must be operated by root user 1 Run esxcli s ESXi host IP address storage mpm list 2 Check the failed disk form the displayed info The following is an example when a failure occurred on the inte...

Страница 98: ...orage mpm remove commands with device name and kernel device name specified Note The remove command will fail if disk status is other than faulty You should change disk status by running fail command...

Страница 99: ...is required to complete synchronization When the progress is no longer displayed and both kernel devices show in_sync the synchronization is completed esxcli s xxx xxx xxx xxx storage mpm list Info mp...

Страница 100: ...he example below shows that the command is run for device name mpm1 Note The minimum maximum resync speed is reverted when the ESXi host is rebooted To use the setting persistently let this command be...

Страница 101: ...2 Configuring a RAID Device This section describes how to configure a new RAID device on the added disks Important These operations must be performed by the root user Note If the target disk drive has...

Страница 102: ...n the progress is no longer displayed and both kernel devices show in_sync the synchronization is completed esxcli s xxx xxx xxx xxx storage mpm create v mpm1 disk1 vmhba0 C0 T1 L0 disk2 vmhba1 C0 T1...

Страница 103: ...device you have built Note When configuring RAID device using esxcli storage mpm create command some data remains unerased and the existing VMFS datastore may be displayed on datastore list In this ca...

Страница 104: ...R320d M4 Maintenance Guide VMware 5 5 104 Chapter 2 Configuring and Upgrading the System 5 The Add Storage wizard appears Select Disk LUN in Storage Type and click Next 6 Select a volume on which to c...

Страница 105: ...ons Express5800 R320d E4 R320d M4 Maintenance Guide VMware 5 5 105 Chapter 2 Configuring and Upgrading the System 7 Select the version of file system and click Next 8 Confirm the current disk layout a...

Страница 106: ...aintenance Guide VMware 5 5 106 Chapter 2 Configuring and Upgrading the System 9 Enter the datastore name and click Next 10 Specify the capacity for the area to be used and click Next By default the m...

Страница 107: ...2 Disk Operations Express5800 R320d E4 R320d M4 Maintenance Guide VMware 5 5 107 Chapter 2 Configuring and Upgrading the System 11 Click Finish Now the VMFS datastore is created...

Страница 108: ...andard switch vSwitch0 is created in the port 1 vmnic_100600 vmnic_110600 of On Board 1 Gigabit of CPU IO modules 0 and 1 and network duplication is achieved You can configure the setting of and check...

Страница 109: ...it 1 vmnic_100600 vmnic_110600 2 vmnic_100601 vmnic_110601 On Board 10 Gigabit 1 vmnic_101200 vmnic_111200 2 vmnic_101201 vmnic_111201 PCI e slot 1 1 vmnic_100100 vmnic_110100 2 vmnic_100101 vmnic_110...

Страница 110: ...4 1 Changing Datastore Name If the ft Management Appliance is installed in internal disk the storage name of internal disk datastore1 is changed to datastore2 You can change the datastore name as nee...

Страница 111: ...the warranty period 5 1 Before Starting Work 5 1 1 Safety precautions Observe the following notes to install or remove optional devices safely and properly WARNING Be sure to observe the following pr...

Страница 112: ...cloth to work with the server Wear anti static shoes to work with the server Take off any metal accessories you wear ring bracelet or wristwatch before working with the server Handling of components K...

Страница 113: ...e server is powered off disconnect all power cords and interface cables from the server before installing or removing the optional devices To remove the CPU IO module during the continuous operation d...

Страница 114: ...es in 2 5 inch hard disk drive bay at front of the server DIMM Up to 256 GB 16 16 GB DIMMs can be installed on R320d E4 model or R320d M4 model After removing the CPU IO module install DIMMs in DIMM s...

Страница 115: ...pair Contact your sales agent for hard disk drives optimum for your server The operation is executed on the created mirror volume with installed hard disk drive pairs such as slot 0 on CPU IO module...

Страница 116: ...Important Refer to Chapter 2 5 1 2 Anti static measures and Chapter 2 5 1 4 Preparing your system for upgrade before starting installing or removing options You must mount two HDDs that form dual disk...

Страница 117: ...ver hook touches the server frame Check the direction of the lever Insert the hard disk drive with the lever unlocked 7 Slowly close the lever When the lever is locked you will hear a click sound Impo...

Страница 118: ...g your system for upgrade before starting installing or removing options 1 Shut down the OS The system turns off automatically 2 Remove the front bezel 3 Push the lever of the hard disk to unlock the...

Страница 119: ...hard disk drive fails the DISK ACCESS LED on the hard disk drive s handle lights amber 2 Remove the failed hard disk referring to Chapter 2 2 4 Replacing a hard disk drive and Chapter 2 5 3 2 Removing...

Страница 120: ...ng the CPU IO module Removing the module being operating may cause unexpected trouble Use the management software e g the ftsmaint command to isolate the module to be removed so that the module is rem...

Страница 121: ...follows With the following command check that the Status of the CPU module is OFFLINE Similarly stop the PCI module 0 Check that the Status of the PCI module is OFFLINE Tips When removing CPU IO modu...

Страница 122: ...or network If any cables are connected keep a record of where the cables are connected and disconnect all cables from the module you are to pull out Tips If you cannot disconnect the LAN cable easily...

Страница 123: ...he way and cannot be pulled out Lower the lock on the side of CPU IO module to unlock it and then pull it out 7 Pull out the CPU IO module gently and carefully and place it on a flat and sturdy table...

Страница 124: ...a way that its back panel connector faces the back of the rack and engage the guides of the module and chassis and insert it slowly 2 Push up the black levers placed on the left and right sides of the...

Страница 125: ...al frame of the server to discharge static electricity from your body before handling the DIMM Do not touch the DIMM terminals or onboard parts with a bare hand or place the DIMM directly on the desk...

Страница 126: ...install DIMM No of CPUs Capacity GB 1 2 3 4 8 7 6 5 9 10 11 12 16 15 14 13 1 4 4 8 4 4 12 4 4 4 16 4 4 4 4 20 4 4 4 4 4 24 4 4 4 4 4 4 28 4 4 4 4 4 4 4 32 4 4 4 4 4 4 4 4 32 8 8 8 8 48 8 4 8 4 4 8 4...

Страница 127: ...Follow the procedure below to install the DIMM 1 Shut down OS The sever turns off automatically 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module referring to Chapter 2 5 4 1 R...

Страница 128: ...nal Devices Express5800 R320d E4 R320d M4 Maintenance Guide VMware 5 5 128 Chapter 2 Configuring and Upgrading the System 6 Disconnect cables 7 Remove the air duct 8 Locate the socket you are mounting...

Страница 129: ...MM slot Important Keep and store the removed dummy memory module with care 10 Insert a DIMM into the DIMM socket vertically After the DIMM is completely inserted into the socket the levers are automat...

Страница 130: ...CPU IO module and secure it with three screws 13 Refer to Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 14 Connect the power cords 15 Press the POWER switch to power on the se...

Страница 131: ...emove the DIMM Important At least one DIMM is required to operate the server 1 Shutdown OS The system turns off automatically 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module r...

Страница 132: ...Maintenance Guide VMware 5 5 132 Chapter 2 Configuring and Upgrading the System 6 Disconnect cables 7 Remove the air duct 8 Open the levers attached on both sides of the socket of the DIMM to be remov...

Страница 133: ...amp 11 Place the top cover of the CPU IO module and secure it with three screws 12 Refer to Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 13 Connect the power cords 14 Press t...

Страница 134: ...DIMM Follow the procedure below to replace a failed DIMM 1 Identify the failed DIMM by viewing the memory slot error LED 2 Remove the CPU IO module referring to Chapter 2 5 4 1 Removing CPU IO Module...

Страница 135: ...g the CPU Do not touch the CPU terminals or onboard parts with a bare hand or place the CPU directly on a desk Make sure to use the CPU specified by NEC Installing a third party CPU may cause a failur...

Страница 136: ...rds from the outlets 3 Remove the CPU IO module referring to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove the air duct refferring to Chapter 2 5 5 2 Removing DIMM 5 Verify the location of the CPU s...

Страница 137: ...en the lever until it stops 10 Lift the plate 11 Put the processor on the CPU socket slowly and gently For easy installation hold edges of processor with your thumb and index fingers so that the notch...

Страница 138: ...nance Guide VMware 5 5 138 Chapter 2 Configuring and Upgrading the System 12 Lightly push the processor to the CPU socket and close the plate 13 Close the socket lever marked with to fix it 14 Close t...

Страница 139: ...the heat sink on the CPU Important Do not touch the cooling sheet that is attached on the back of the heat sink with your hand Important If you install additional CPU ensure that the fins of the addi...

Страница 140: ...in parallel then tighten the screws diagonally 17 Install the air duct referring to Chapter 2 5 5 1 Installing DIMM 18 Refer to Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module...

Страница 141: ...cing CPU Take the steps below to replace the failed CPU 1 Identify the failed CPU by ftsmaint command 2 Remove the CPU IO module referring to Chapter 2 5 4 1 Removing CPU IO Module 3 Install the new h...

Страница 142: ...r place the PCI card directly on the desk Refer to Chapter 2 5 1 2 Anti static measures and Chapter 2 5 1 4 Preparing your system for upgrade before starting installing or removing options 5 7 1 Preca...

Страница 143: ...same slot for each CPU IO module 0 1 2 Up to one card can be installed for each CPU IO module and up to two boards can be installed for each device List of option PCI cards and installable slots R320...

Страница 144: ...the board connector matches with the shape of the PCI card slot connector 1 Installing Low Profile PCI Board 1 Shut down the OS The server is automatically powered off 2 Disconnect the power cords fro...

Страница 145: ...rew 9 Refer to Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 10 Connect the power cords 11 Press the POWER switch to power on the server 12 Verify that POST displays no error...

Страница 146: ...ff 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module referring to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove one screw that secures the stopper and remove the stopper 5 Rem...

Страница 147: ...ter 2 Configuring and Upgrading the System 8 Remove the PCI bracket cover Important Keep and store the removed PCI bracket cover with care 9 Install a PCI card in a PCI slot 10 Install the stopper and...

Страница 148: ...module 14 Connect the power cords 15 Press the POWER switch to power on the server 16 Verify that POST displays no error message If POST displays an error message write it down and see the POST error...

Страница 149: ...and cables for option devices 7 The installed CPU IO module will start automatically 8 Confirm that the PCI card is recognized correctly by the OS 2 N8803 038 Fibre Channel Board set 1 Identify the f...

Страница 150: ...ll drivers for N8804 009 board because they are included in the OS After installing the boards refer to Chapter 2 3 Duplex LAN Configuration 2 N8804 011 10GBASE T 1ch board set Important For LAN cable...

Страница 151: ...tem BIOS settings and parameters 2 BMC Configuration Describes the BMC Configuration Utility in Off line Tool of the server 3 SAS Configuration Utility Describes the SAS Configuration Utility of the s...

Страница 152: ...pears at the bottom left of the screen Press F2 SETUP a different message may appear depending on the environment If you press F2 SETUP will start after POST and the Main menu appears You can also sta...

Страница 153: ...o password is set Administrator is displayed Memory Information Total Memory The total capacity of installed memory is displayed display only System Date WWW MM DD YYYY Set the system date System Time...

Страница 154: ...vanced menu appears For the menus that show a to their left select a menu and press Enter to display its submenu 1 Processor Configuration submenu From the Advanced menu select Processor Configuration...

Страница 155: ...disable Execute Disable Bit feature This option is displayed only when the installed processor supports this feature VT x Disabled Enabled Enable or disable Intel Virtualization Technology feature to...

Страница 156: ...rocessor 1 or not is displayed Hyper Threading Supported Not Supported Whether the Hyper Threading Technology is supported or not on Processor 1 is displayed Processor 2 CPUID Number Not Installed ID...

Страница 157: ...menu From the Advanced menu select Memory Configuration and then press Enter to display the menu screen shown below For the menu that has on the left move the cursor to it and then press Enter to show...

Страница 158: ...Parameter Descriptions Total Memory The physical capacity of installed memory is displayed Available under 4GB Memory capacity available in an area under 4 GB is displayed CPU1_DIMM1 8 Status CPU2_DI...

Страница 159: ...Parameter Descriptions SAS Option ROM Scan Disabled Enabled Enable or disable the option ROM SCAN for onboard SAS LANX Option ROM Scan Disabled PXE Boot iSCSI Boot Enable or disable the option ROM SCA...

Страница 160: ...ut the options see the table below Option Parameter Descriptions HPET Disabled Enabled Enable or disable the High Precision Event Timer This option may not be supported depending on OS Wake On LAN PME...

Страница 161: ...the Advanced menu select USB Configuration and then press Enter to display the menu screen shown below For details about the options see the table below Option Parameter Descriptions Device Reset Time...

Страница 162: ...ful Features 6 Serial Port Configuration submenu From the Advanced menu select Serial Port Configuration and then press Enter to display the menu screen shown below From BIOS Redirection Port select S...

Страница 163: ...al port B Serial B Interrupt IRQ 4 IRQ 3 Specify the interrupt for serial port B Console Redirection Settings BIOS Redirection Port Disabled Serial Port A Serial Port B Enable or disable the console r...

Страница 164: ...settings Select Administrator Password or User Password and then press Enter to display the screen where you can register change the password Tips User Password cannot be set without setting Administr...

Страница 165: ...rted by administrative right If no password is set SETUP starts with administrative right User Password Up to 20 alphanumeric characters When Enter is pressed the password entry screen to set user rig...

Страница 166: ...umeration Monitoring Timeout 60 180 1200 Specify the timeout period for PCI device scan Unit second Option ROM Scan Monitoring Disabled Enabled Enable or disable the feature to monitor option ROM scan...

Страница 167: ...e has elapsed and CPU IO modules of both systems are installed 180 seconds at longest Power On Delay Time 50 600 Specify the DC power on delay time when Power On or Last State is selected for AC LINK...

Страница 168: ...is displayed System Part Number The part number of the system is displayed System Serial Number The serial number of the system is displayed Chassis Part Number The part number of chassis is displayed...

Страница 169: ...r menu move the cursor to Event Log Configuration and then press Enter to show its submenu For details about the options see the table below Option Parameter Descriptions Clear Online Event Logs Press...

Страница 170: ...cution are displayed instead of the logo If BIOS Redirection Port is enabled this option is shown as Unavailable and inaccessible run with Disabled state automatically Bootup NumLock State On Off Enab...

Страница 171: ...evice using the arrow keys and change the priority using the arrow keys Tips If a bootable device is newly connected the priority lowest in its BBS Priorities is assigned to that device If a bootable...

Страница 172: ...The SETUP utility closes without saving the changes in NVRAM The setting at startup of SETUP utility is retained After the SETUP utility closes the system automatically reboots c Save Changes Changes...

Страница 173: ...Tools The server has the following offline tools Off line Maintenance Utility Use this tool when maintaining the server BMC Configuration Use this tool when setting system configuration information t...

Страница 174: ...on to BMC If you select OK after you change the values the set values are applied to BMC Refer to Chapter 3 2 2 2 Setting BMC Configuration for details b BMC Initialization You can restore the BMC Con...

Страница 175: ...ent and services of BMC LAN of CPU IO module X X 0 or 1 and change parameter setting Only the module that is installed appears on this menu See 2 2 2 a Network for details b User Management You can ma...

Страница 176: ...at speed of 100 Mbps 10Mbps Full Connecting by Full Duplex at speed of 10 Mbps 10Mbps Half Connecting by Half Duplex at speed of 10 Mbps Auto Negotiation BMC MAC Address MAC Address of BMC is displaye...

Страница 177: ...lue is specified for subnet mask an error message is displayed and setting is disabled 2 Can be changed only when DHCP is set to Disable 3 Can be changed only when DHCP is set to Enable 4 Host Name sh...

Страница 178: ...user 4 Administrator Operator User Administrator Active Directory Property Active Directory Authentication Enable or disable Active Directory authentication Disable User Domain Name Specify the user...

Страница 179: ...19 ASCII characters excluding blank quotation ampersand question mark equal sign and can be used 4 Privileges are defined as follows Administrator User who has administrator right All operations are...

Страница 180: ...ail Address Specify the mail address of To 1 2 3 Blank To 2 Select Enable Disable of To 2 1 Disable To 2 E Mail Address Specify the mail address of To 2 2 3 Blank To 3 Select Enable Disable of To 3 1...

Страница 181: ...sending an alert by mail 10 1 When Mail Alert is enabled at least one addresses should be enabled 2 Can be specified only when To X is set to Enable 3 Up to 255 characters including alphanumeric hyphe...

Страница 182: ...P Address2 Specify the IP Address of secondary receiver 5 0 0 0 0 Alert Reciever3 Enable or disable tertiary receiver 4 Disable IP Address3 Specify the IP Address of tertiary receiver 5 0 0 0 0 Alert...

Страница 183: ...e to indicate coordinate when moving mouse cursor Relative Absolute Relative Keyboard Language Select a keyboard language Japanese JP English US French FR German DE English US Remote Media Encryption...

Страница 184: ...all log records in the SEL Repository are cleared 2 Disabling Platform Event Filter also disables SNMP alert 3 When BMC can be managed directly from NEC ESMPRO Manager Ver 5 4 or later this item must...

Страница 185: ...Initialization ESC Aborts processing and returns to Main menu Enter Initializes BMC configuration settings and restores the default value except for some items After initialization it takes about one...

Страница 186: ...de When you configure the CPU IO module of the secondary side first power off the server plug out and plug in the AC power cord of the primary side Then start the server The SAS Configuration Utility...

Страница 187: ...lity 1 Keep pressing ESC until the Adapter List menu appears A message appears to prompt whether you want to quit the utility Select an item you want to perform and press Enter Are you sure you want t...

Страница 188: ...ide first power off the server plug out and plug in the AC power cord of the primary side Then start the server The following describes how to execute physical formatting of hard disk drive 1 Press En...

Страница 189: ...disk drive to execute physical formatting and press D while pressing Alt Device Properties menu appears after a while 5 Select Format and press Enter Device Format menu appears after a while 6 Press...

Страница 190: ...ly careful not to lose Flash FDD or have it stolen If Flash FDD is lost stolen misappropriated or fraudulently obtained there is a risk of leaking confidential information to a third party NEC assumes...

Страница 191: ...cannot be connected via USB hub Directly connect Flash FDD to USB connector of the server Before handling Flash FDD discharge static electricity from your body by touching a nearby metal object such...

Страница 192: ...r 3 5 2 Menus of EXPRESSBUILDER 1 Boot Selection Menu appears 2 Insert the DVD into a computer running Windows Autorun Menu shown in Chapter 3 5 2 Menu of EXPRESSBUILDER 4 Autorun Menu appears The aut...

Страница 193: ...g the mouse or keyboard The following menus are included a Setup This menu is not available b Utilities Starts a utility provided by EXPRESSBUILDER See Chapter 3 5 3 Utilities Provided by EXPRESSBUILD...

Страница 194: ...orun menu to read documents or install bundled software Adobe Reader is needed to view or print manuals of PDF format You can easily install Starter Pack or NEC ESMPRO using this feature Log on the Wi...

Страница 195: ...voltage Connecting the management LAN port to your network enables you to do the following from a remote site via a Web browser and SSH client Managing the server Operating KVM keyboard video and mou...

Страница 196: ...of NEC ESMPRO Agent refer to User s Guide in ft control software Install DVD 7 2 NEC ESMPRO Manager NEC ESMPRO Manager remotely controls and monitors the server hardware To use these features install...

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