8. Troubleshooting
Express5800/R320d-E4, R320d-M4 Maintenance Guide (VMware 5.5)
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Chapter 1 Maintenance
8.
Troubleshooting
If this system does not operate as intended, check it according to the contents of the following checklist before
sending it for repair. If an item in the checklist corresponds with a problem you are experiencing, follow the
subsequent check and processing instructions.
•
The server does not work normally.
→
Refer to "8.1 Upon Power On to the End of POST".
→
Refer to "8.4 When ESXi is Started".
→
Refer to "8.5 When Failure Occurs".
→
Refer to "8.6 Problems with Internal Devices and Other Hardware".
→
Refer to "8.7 Problems with System Operation".
→
Refer to "8.10 Problems with Optical Disk Drive and Flash FDD".
•
Failed to start from EXPRESSBULDER.
→
Refer to "8.2 Problems with NEC EXPRESSBUILDER".
→
Refer to "8.8 When EXPRESSBUILDER is Started on Windows".
•
Failed to install OS.
→
Refer to "8.3 Upon Installing VMware ESXi and the ft control software".
•
NEC ESMPRO does not work normally.
→
Refer to "8.9 Problems with Bundled Software".
→
Refer to User’s Guide stored in ft control software Install DVD.
If the server still does not work normally, refer to the following topics in this chapter before suspecting failure.
•
Error message
→
Refer to "6. Error Messages".
•
NEC ESMPRO Manager
→
Refer to NEC ESMPRO Manager Installation Guide stored in EXPRESSBUILDER.
(xxx\doc\jp\pdf\sg_es_sm_j.pdf) xxx denotes 3-digit number.
•
Collect failure information
→
Refer to "7. Collecting Failure Information".
If the trouble persists, contact your service representative.
