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Page 145 ACD Agent Login/Logout
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
ACD Agent Login/Logout
A C D h u n t g r o u p m e m b e r s a r e
referred to as “agents.” Agents can
log in to and out of the ACD hunt
group at any time. While logged in,
the agent will receive calls through
the ACD hunt group. When the
agent is logged out, calls to that
ACD hunt group will bypass the
station. (The Hunt Group Remove/
R e p l a c e f e a tu r e , d e s c r i b e d o n
page 135 , does not have any effect
on ACD hunt group calls when
entered by an ACD agent. How-
ever, placing the agent’s station in
Do-Not-Disturb will halt all ACD
and non-ACD hunt group calls.)
There are three feature codes that
can be used for logging in to and out of the ACD hunt groups: ACD Agent Login, ACD Agent
Logout, and ACD Agent Login/Logout. The first two perform only one operation. The third
(Login/Logout) is a toggle feature code that logs the station in or out of
all associated ACD
hunt groups at once. If the toggle feature code is programmed in a user-programmable button
with a lamp, the lamp will be lit when the agent is logged in to an ACD hunt group and avail-
able to receive calls, and it will be unlit when the agent is logged out.
To log out of all of your ACD hunt groups at once using the login/logout feature code:
While on- or off-hook (single-line users must lift the handset), enter the ACD Agent Login/
Logout feature code (328). The display shows AGENT LOGGED OUT OF ALL ACDS, and
you hear a confirmation tone. Hang up if off-hook.
To log in to all of your ACD hunt groups at once using the login/logout feature code:
1. While on- or off-hook (single-line users must lift the handset), enter the ACD Agent
Login/Logout feature code (328).
If you were already logged in, the display shows
AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone. If you
were not logged in, continue to the next step.
2.
The display shows AGENT LOGIN AGENT ID. Do one of the following:
•
To log in to all ACD hunt groups for which you have an Agent ID: Enter your
Agent ID. The display shows AGENT LOGGED INTO ALL ACDS. You are
logged into
only the ACD hunt group(s) that use the Agent ID that you entered.
Hang up if off-hook. If another agent is already logged in at this station, you hear
reorder tones, and the display shows DIFFERENT AGENT ID ALREADY
USED. You must have the other agent log out before you can use that station.
•
To log in to all of your ACD hunt groups that do not use Agent IDs: Press .
The display shows AGENT LOGGED INTO ALL ACDS. You are logged into
only the ACD hunt group(s) that do not use Agent IDs. Hang up if off-hook.
HUNT GROUP
ID 2370
AGENT ID IN UCD/ACD HUNT GROUP
HUNT GROUP
Ext. 2000
ANNOUNCEMENT
STATION
OVERFLOW
STATION
Ext. 1222
Agent ID
can be logged
in or out
RECALL STATION
#