Mitel Inter-Tel Axxess, Руководство администратора

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Page 219 Transfer Recalls
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
TRANSFER RECALLS
If a call is transferred to another station and is not answered before the appropriate Transfer
timer expires (and if it was not transferred to hold), the call recalls the transferring station’s
recall destination (defaults to the station) and the Recall timer is started. The call rings until the
Recall timer expires. If unanswered, it recalls the transferring party’s Attendant, and the Aban-
doned Call timer is started. (If the transferring station has no Attendant, the call continues to
recall at the transferring station.) If the call is not answered before the Abandoned Call timer
expires, the call is disconnected by the system.
In a network, a station’s transfer recall destination can be an off-node device.
To answer a transfer recall:
Inter-Tel Endpoints: When the recall rings at your station, the display shows (username)
RECALLING FROM (username) . Lift the handset and/or press the button. Press
the medium-flashing Call button or individual trunk button, or press the button if
the call is not automatically connected.
Single-Line Sets: If you hear a repeating signal of four tones and a pause, lift the handset. You
are immediately connected.
CALL SCREENING
Calls transferred from the Automated Attendant or a Call Routing Announcement application
can be screened, announced, or unannounced. Separate programming flags in the database
determine the methods used for transferring calls to stations with mailboxes, stations with
extension IDs, and extensions without mailboxes or IDs.
When a call is received by Automated Attendant or Call Routing Announcement and the caller
enters an extension number, the programmed Transfer Method determines how the call will be
transferred. The Transfer Method flags can be programmed in the database. If allowed in mail-
box programming, they can also be programmed by the mailbox user. The available Transfer
Methods are as follows:
•
Announce Only: The caller is asked to state his or her name. Then the call is trans-
ferred to the associated extension number. When the station user answers the transfer,
the voice processing system plays the caller’s name and completes the transfer.
•
Screened: The caller is asked to state his or her name. Then the call is transferred to the
associated extension number. When the station user answers the transfer, the voice pro-
cessing system plays the caller’s name. The station user has the options of replaying the
name, sending the call to Voice Mail (if the extension has a mailbox), transferring the
call to another extension, accepting the call, or rejecting the call.
•
Unannounced: The call is transferred to the associated extension number without
announcing the call. This is the default method.
In a network setting, the voice processing system can provide call screening for a destination
extension on another node. However, the node where the voice processing system is connected
must have an off-node device programmed for the destination extension and access to the
remote node.
ANSWER
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