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Page 189 Busy Station Queue Callback
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Busy Station Queue Callback
When a called station is busy or in Do-Not-Disturb, the caller can request a callback (queue)
and hang up until the station is available. This can be done even if the call camps on. Each sta-
tion can have only one active queue callback request at a time.
The Queue Callback feature can also be used when calling a hunt group if all stations are
unavailable.
A user cannot queue onto busy resources on another node.
Queue callbacks must be answered before the Queue Callback timer expires. If a callback is
not answered, the queue is canceled. If the station is busy when called back, the queue request
is placed behind any other waiting queue requests.
Queue callbacks do not follow forwarding and are not blocked by Do-Not-Disturb mode.
To request a callback from a station:
1. Inter-Tel endpoints: When you hear a busy signal or Do-Not-Disturb signal (a repeat-
ing signal of four fast tones and a pause) when calling an extension number, press the
QUEUE menu button. Or press the Special button, enter the Queue Callback feature
code (6), and hang up. The display shows QUEUE REGISTERED FOR (username).
Single-Line Sets: When you hear a busy signal or Do-Not-Disturb signal when calling
an extension number, hookflash/recall and enter the Queue Callback feature code (6).
Then hang up.
2.
When the queued station is available, your station will ring. Display endpoints show
(username) IS NOW AVAILABLE. Lift the handset or press the button. A
private call is automatically placed to the queued station.
Executive Display, Professional Display, and Model 8560 endpoints: You may press
one of the following menu buttons:
•
CANCEL QUEUE: To cancel the queue request, press this button without lifting
the handset.
•
ANSWER: You may press this button instead of lifting the handset to answer the
queue callback using the speakerphone.
To cancel a queue request (before the queued station becomes available):
Inter-Tel endpoints: While on-hook, enter the Queue Callback feature code (6). The display
shows QUEUE REQUEST CANCELED.
Single-Line Sets: Lift the handset, enter the Queue Callback feature code (6), and hang up.
ANSWER