Mitel Inter-Tel Axxess, Руководство администратора

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Page 157 Answer Feature Code
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
ANSWER FEATURE CODE
For calls that are ringing or holding at the station, the user may enter the Answer feature code
(351) or press the
button. When more than one call is ringing or holding, the fol-
lowing priority list determines which call is answered first:
•
Ringing calls (ring ins, recalls, callbacks, or transfers) are answered in the order they
were received.
•
Calls on individual hold are answered in the order they were placed on hold.
AUTOMATIC ROUTE SELECTION (ARS)
NOTE:
The Automatic Route Selection premium feature license is required to use ARS.
ARS is a money-saving feature that allows the system to be programmed to select the least
expensive route for placing outgoing calls. It can be used for placing outgoing calls and trans-
ferring or forwarding calls to outside telephone numbers. Stations can be restricted to using
only ARS for placing outgoing calls. Also, because users do not have direct access to trunks on
other nodes, ARS is the only way users can place calls using the other nodes’ trunks.
ARS is programmed using route groups and facility groups.
•
Route Groups: A route group contains dialing patterns and facility groups.
— The dialing patterns are used to determine the calls that will be routed through the
route group. For example, the default dial pattern for Route Group 1 is N+ (any
number of digits beginning with digit 2-9). If a number is dialed that begins with 1,
it will not be routed through this route group.
— Each route group has an ordered list of facility groups that contains lists of local
trunk groups and/or nodes. There can be 100 facility groups in the system. The
facility groups should be programmed so that the least-expensive route is checked
and, if available, is selected first. If the least-expensive facility group is not avail-
able, the system checks the other groups in the list until it finds an available trunk.
•
Facility Groups: A facility group contains trunk group/node lists and dial rules.
— The trunks can include local trunk groups or nodes.
— The dial rules tell the system what to dial. The system can have up to 32 dial rules,
26 of which are programmable. Each facility group can use up to 32 dial rules. For
example, if the selected route group requires that the number contain “1” but no
area code, the dial rules include the 1 and drop the area code. The modified tele-
phone number can contain up to 32 digits. (If SMDR is enabled, the modified tele-
phone number, not the digits dialed, will appear in the SMDR call record.) When
programming ARS, you can use preset dial rules or create new dial rules that add
up to 16 digits each.
ANSWER