Mitel Inter-Tel Axxess, Руководство администратора

Страница: 153 / 384

Page 137 Announcement and Overflow Stations
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Announcement Stations: When a call rings in or is transferred to a hunt group, the Announce-
ment and Recall timers are started. The incoming call circulates through the hunt group until it
is answered or the Announcement timer expires. When this timer expires, the unanswered call
is picked up by the designated announcement station which is a playback device that answers
the call and plays a message. Meanwhile, the call continues circulating through the hunt group
(unless it was sent to a voice processing system application and then transferred to a station). If
it is answered by an available hunt group station while the announcement station is connected
to the call, the call will leave the announcement station. Each direct ring-in call will transfer to
the announcement station only once. If it remains unanswered when the Overflow timer
expires, the call will be sent to the overflow station. Or, if there is no overflow station, the call
will be sent to the recall destination station when the Recall timer expires.
Overflow Stations: The Overflow timer is started when the Announcement timer expires or, if
there is no announcement station, when the call is received by the hunt group. If an incoming
hunt group call is unanswered when the Overflow timer expires, the call is picked up by an
overflow station. The overflow station is a playback device that answers the call and plays a
message. Meanwhile, the call continues circulating through the hunt group (unless it was sent
to a voice processing system application and then transferred to a station). If the call is
answered by an available hunt group station while the overflow station is connected to the call,
the call will leave the overflow station. The Overflow timer restarts each time the unanswered
call leaves the overflow station. An unanswered call will return to the overflow station each
time the Overflow timer expires, until the call is answered by a hunt group station or it is sent
to the recall destination station.
The following table shows the path that an incoming hunt group call will follow for all possi-
ble combinations of announcement and overflow stations:
If an announcement or overflow station has call forward enabled, hunt group calls will follow
the forward, and the forwarding destination station will act as the announcement or overflow
station.
Table 21. Incoming Hunt Group Call Paths
ANNOUNCEMENT
STATION
OVERFLOW
STATION
CALL PATH
No No Call remains in hunt group.
Yes No Call goes to announcement station
only once, after Announcement timer
expires.
No Yes Call goes to overflow station after each
expiration of Overflow timer.
Yes Yes Call goes to announcement station
once (after Announcement timer
expires) then goes to overflow station
after each expiration of Overflow timer.