Mitel Inter-Tel Axxess, Руководство администратора

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Page 129 Attendant Stations
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
ATTENDANT STATIONS
Attendant stations can be called by dialing 0 at the stations they serve. Usually, they are also
programmed to provide these services:
•
Central operators for incoming calls
•
Message centers
•
Recall stations for unanswered calls
Any station can be designated as an Attendant station during database programming. Attendant
stations should be equipped with display endpoints to show recall sources.
If using a digital display endpoint, an Attendant’s station can also be used with a PC Data Port
Module (PCDPM) and single or tandem DSS/BLF Units for one-button intercom dialing of
extension numbers and for constant station/hunt group status indications. (Non-Attendant digi-
tal display endpoints can also be equipped with DSS/BLF Units.) Up to 20 DSS/BLF units can
be equipped per system, up to four per endpoint.
NOTE:
Model 8520 and 8560 endpoints also support the Mini-DSS, which provides 16-user
programmable buttons. The Mini-DSS does not affect the number of DSS/BLF Units that can
attach to the endpoint.
A hunt group can be assigned to serve as an Attendant. However, the individual stations in the
hunt group are not required to be programmed as Attendant stations, and the database will not
reflect that the individual stations serve as an Attendant for any other stations. (This feature is
especially useful when a Voice Mail hunt group is assigned as an Attendant.)
NOTE:
For information on Automated Attendants, see page 291 in the “Voice Processing Fea-
tures” section of this guide.
NETWORK AND LOCAL PRIMARY ATTENDANTS
One Attendant can be designated as the primary Attendant who can receive unsupervised out-
side call recalls, hunt group recalls, and calls that cannot be matched to patterns in call routing
tables.
When Axxess systems are installed in a network, there are two types of primary Attendants:
•
Node Attendants: There can be a primary Attendant for each node.
•
Network Primary Attendant: There can be a network primary Attendant programmed
on each node. (There is usually one Network Primary Attendant shared by all of the
nodes.) When the network needs to direct a call to an Attendant, it attempts to direct the
call to the network primary Attendant first. If the network primary Attendant is unavail-
able, it directs the call to the Attendant on the node where the call originated.
If there is no network or local primary Attendant, calls that would normally go to the primary
Attendant (as described above) are handled as follows:
•
If the system has seized the call, but it has not been sent to a station, the call is discon-
nected.
•
If the call has been sent to a station, it remains at the station and rings until answered.
•
If the call is not seized and not sent to a station, the caller will hear ringing until he or
she hangs up. The call will not ring at any station.