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Errors and Problems
Service
Our trained personnel will be glad to help you removing errors and problem at your metal detector.
Please find the contact person responsible for you on the type plate on the seeker head. The type plate is on
the backside of the electronic control box cover and on the outside of the metal detector.
Before contacting our service department, please fill-in the following form thoroughly. This will help our
service technicians to find the error.
You can read off the serial numbers, as described below, from the rating plate or via the menu item
Version
info
.
see chapter
Adjustment
Operating level 2
Version info
AB-number
(from
Adjustment
Operating level 2
read version
info)
Serial number device
The device’s serial number you can find on the type plate. It is a 8-digit number and a 2-digit character
combination. (for instance. 2010-1112-CI)
Circuitry serial number
You can find the serial number of the circuitry in the electronics housing on the mains transformer or on the
PCB. It is a combination of a single letter and a 7-digit number. (e.g. A70-00022)
Product description
(type, temperature, impurities, ...)
Detailed error description
Measures taken so far
Have there been prior service calls?
yes
no
If yes, which order number and/or error description?
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