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MaxVision 8230 XRA2 series, Руководство по эксплуатации и обслуживанию

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MaxPac Dual/Triple-Screen 8230 XRA2/3-Series User Operation and Maintenance Guide 

 

93

Appendix D: Contacting MaxVision 
Support (RMA and Serial Numbers) 

Repairing/Replacing Products/Accessories 

MaxVision will repair or replace products/accessories due to defects in material or workmanship, or 
any failure of the hardware system to conform to written specifications. Warranty repairs will be 
performed at MaxVision’s service center. Any replacement parts/products shall be new or 
refurbished. Any repaired or replaced product will not extend the original warranty term of the product. 
Additionally, this warranty period will not be extended as a result of the purchase of any additional 
parts/products from MaxVision Corporation.  

Contacting Technical Support and RMA Numbers 

During the warranty period, MaxVision will provide technical support for hardware diagnosis via email 
(

[email protected]

 or 

[email protected]

 ) or the technical support and 

customer service hotline (800-533-5805). If MaxVision’s technical support determines that the product 
is defective, MaxVision will issue a 

Return Material Authorization (RMA)

 number to the customer. The 

customer is required to ship the product referencing the RMA number on the outside of the original 
(or equivalent) packaging with a copy of MaxVision’s RMA form if provided. The return shipment must 
be sent insured and prepaid to: 

MaxVision Corporation 
495 Production Avenue 
Madison, AL 35758 
USA 

Attn: Support 

MaxVision will ship the repaired or replaced product to the customer with freight prepaid if the 
customer’s address is within United Stated of America (excluding Alaska, Hawaii, Puerto Rico and 
U.S. possessions). Shipments to other locations will be shipped at the customer's expense. 
MaxVision must receive notice of all events before the warranty period expires. NOTE: MaxVision will 
not be responsible for data on the hard-disk drive. Before you ship the product(s) to MaxVision, 
please back up your data from the hard-disk drive(s)or any other storage device(s) in the product(s). 

 

 

 

Содержание 8230 XRA2 series

Страница 1: ...User Operation and Maintenance Guide Operating and Maintaining Your MaxPac Dual Triple Screen 8230 XRA2 3 Series High Performance Transportable Workstation MaxVision Corporation 495 Production Avenue...

Страница 2: ...er new or remanufactured In the event that the Product returned is not defective you will be responsible for freight costs for return shipment to you The foregoing warranty shall not apply to Product...

Страница 3: ...nts relative to its subject matter It may be modified only by a writing executed by an authorized representative of MaxVision No MaxVision reseller or sales representative is authorized to make any mo...

Страница 4: ...Array with Separate System Drive 17 Configuring the RAID Array with Hot Spare and System Partition on RAID Array 31 Chapter 3 Module Replacement and Upgrade Procedures 42 Introduction 43 Required Tool...

Страница 5: ...ular System Maintenance 85 Cleaning Interior Dust 85 Replacing the Lithium Battery 85 Maintaining Cleaning the Baghdad Filters 85 Resetting the Motherboard BIOS 89 Appendix C Screws and Required Tools...

Страница 6: ......

Страница 7: ...MaxPac Dual Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide 1 Chapter 1 Quick Start Setup...

Страница 8: ...ddle means click the middle mouse button on the indicated item Click right means click the right mouse button on the indicated item Double click means click twice consecutively with the left mouse but...

Страница 9: ...om the outside of the box and save it for later use as discussed below 2 Clear an area on a desk or table on which to place the MaxPac system Note In order to raise or lower the handle on the Pelican...

Страница 10: ...aghdad Filters documentation packet and any special order cabling or other items 2 Check the packing slip to ensure that everything is as you expect with regard to the main system and the contents of...

Страница 11: ...ready attached to the main chassis Present the front portion of the left hand filter assembly including its filter element to the rear portion of the assembly on the main chassis Use the flanges to en...

Страница 12: ...Figure 1 11 Note You may hear a squeaking noise when you unfold the second screen This is caused by the polyurethane clutch and is part of the friction mechanism that holds the screen steady Do NOT a...

Страница 13: ...stem 1 Place one hand underneath the system and the other hand on top of the system Figure 1 16 Press down lightly with the hand on top of the system while gently pulling the bottom of the system forw...

Страница 14: ...he right hand side of the system Figure 1 20 Figure 1 20 Figure 1 21 3 The mouse may be plugged into the PS2 connector located next to the keyboard connector as shown in Figure 1 21 Alternatively you...

Страница 15: ...he top of the system immediately behind the center display screen Figure 1 24 3 Due to extensive system initialization and verification checks the BIOS boot up process can take a significant amount of...

Страница 16: ...ine in this context the term base refers to the bottom of the system when it is standing on the table as illustrated earlier in this manual Entering the name you wish to be associated with this system...

Страница 17: ...they may be improperly ordered such that the mouse cursor leaps from screen to screen in a non intuitive way In such a case right mouse click on a blank area of an active screen desktop select the Pro...

Страница 18: ...soon as possible After the 30 day grace period has expired the system won t even let you logon until you do register and activate the OS Shutting Down the System In order to shut the system down grace...

Страница 19: ...MaxPac Dual Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide 13 Chapter 2 Setting Up the Software Devices Network RAID Array...

Страница 20: ...Color Quality Highest 32 bit Resolution 2 or 3 x 20 1 displays 1600 x 1200 Irrespective of the configuration the graphics on your system will have been custom pre configured to suite your particular r...

Страница 21: ...ital and analog inputs These custom configurations will come equipped with a special documentation addendum that details the actions of the INPUT button in the case of standard configurations the sour...

Страница 22: ...ttons on this control panel to access the Picture in Picture dialog Figure 2 5 Figure 2 5 Figure 2 6 3 Use this dialog to turn the Picture and Picture window On Off and to specify characteristics such...

Страница 23: ...r three disks are used to implement the RAID data array Figure 2 7 Figure 2 8 Installing the Web Based 3ware Software If you reload your operating system then you will also need to reload the appropri...

Страница 24: ...BIOS Manager Figure 2 10 press and hold the ALT alternate key and while still holding this key press the number 3 key This will invoke the 3ware BIOS manager in most cases you will be presented with...

Страница 25: ...2 14 5 Use the up down arrow keys to highlight the RAID 5 option and then press the Enter key to select this option Figure 2 14 Figure 2 15 6 Use the up down arrow keys to highlight the Stripe Size it...

Страница 26: ...re 2 18 and then press the Enter key to save your changes Figure 2 18 Figure 2 19 13 You will be presented with a warning dialog as shown in Figure 2 19 Press the Y yes to allow the write cache to be...

Страница 27: ...the boot process you will see the BIOS report the existence of your new RAID array 17 Once the system has booted up into Windows right click on the My Computer icon and then select the Manage option...

Страница 28: ...shown in Figure 2 24 20 Click the Next button to be presented with the Completing the Wizard screen as shown in Figure 2 25 and then click the Finish button to perform the operations and exit the wiza...

Страница 29: ...ed to form the RAID array were each 400 GB in size Observe in Figure 2 26 that Disk 1 is shown as being approximately 800 GB in size where 800 GB equates to 2 3 of the 3 x 400 GB capacity of the data...

Страница 30: ...al Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide Figure 2 27 Select the New Volume option 23 Observe the New Volume Wizard appear as shown in Figure 2 28 Figure 2 28 The New Vo...

Страница 31: ...r presented by the system or enter a different letter if you require as shown in Figure 2 31 Figure 2 31 Figure 2 32 27 Click the Next button to be presented with the Format Volume screen Click the Fo...

Страница 32: ...26 MaxPac Dual Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide Figure 2 33 The Completing the Wizard dialog Figure 2 34 Disk 1 is now shown as being Dynamic Online and Healthy...

Страница 33: ...some stage one of the disks in the array may start to degrade or go completely off line For the purposes of these discussions we are going to power down the system physically remove Disk 01 from the a...

Страница 34: ...was previously part of a 3ware RAID array the system may report that the new disk is INOPERABLE as illustrated in Figure 2 39 Alternatively the system may report the new disk as being AVAILABLE as ill...

Страница 35: ...MaxPac Dual Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide 29 Figure 2 39 Figure 2 40...

Страница 36: ...30 MaxPac Dual Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide Figure 2 41 Figure 2 42...

Страница 37: ...reflect system configurations that have the system partition established on the RAID array itself leaving a hot spare drive as illustrated in Figure 2 44 Configurations with a separate system drive ar...

Страница 38: ...blishing a system from the ground up and that you have four new disks in your disk caddy 1 Start to power up the system When you see the BIOS message Alt 3 to access 3ware BIOS Manager Figure 2 45 pre...

Страница 39: ...s to highlight the RAID Configuration item and then press the Enter key to access an associated pop up dialog Figure 2 49 6 Now use the up down keys to highlight the RAID 5 option and then press the E...

Страница 40: ...ss the Y yes key to allow the write cache to be enabled note that this mode significantly improves performance but it can result in a loss of data in the event of a power failure so MaxVision STRONGLY...

Страница 41: ...VD you ve created yourself as discussed in Appendix A and if that CD DVD or the first CD DVD in a set has the Acronis Bootable Rescue Media software on it then simply insert this disk in the drive and...

Страница 42: ...with a message saying that this is not the last created volume in the archive and requesting you to insert the last created volume In this case replace the current CD DVD with the last disk from the s...

Страница 43: ...ition Size page Figure 2 64 29 We have chosen to establish a 200 GB system partition in this example the remaining Free Space will automatically be allocated to the data portion of the RAID 5 array Cl...

Страница 44: ...ws Note Once you have re loaded the original MaxVision supplied image you will also have to re run the initialization procedures including re activating re registering your OS license as described ear...

Страница 45: ...MaxPac Dual Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide 39 Figure 2 69 Figure 2 70 Figure 2 71...

Страница 46: ...m the array thereby simulating a catastrophic failure on this disk and power up the system back up again 1 Power down the system and remove the center data disk Disk 01 as shown in Figure 2 73 2 Power...

Страница 47: ...drive you ve just added to the system Use the up down arrow keys to highlight the uncommitted drive and press the Enter key to select it the fact this has been selected will be indicated with an aste...

Страница 48: ...42 MaxPac Dual Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide Chapter 3 Module Replacement and Upgrade Procedures...

Страница 49: ...acing any parts it is strongly recommended to have a plastic container divided into small compartments and to label these compartments as you work Required Tools and Techniques Most of the module repl...

Страница 50: ...e 3 1 Figure 3 2 3 Gently lift the left hand screen s monitor cable access panel away from the system Figure 3 2 4 Unscrew the jack screws holding the DVI data cable connector Figure 3 3 and gently pu...

Страница 51: ...le Right Hand Screen 1 Lay the system flat on the table with the displays in the closed position and facing upwards it is recommended that you lay the system on bubble wrap in order to protect the fin...

Страница 52: ...river to remove the eight 6 32 1 4 black countersunk screws four on each site holding the screen to its hinge bar similar to the procedure for the left hand screen as shown in Figure 3 6 and then lift...

Страница 53: ...o a vertical position standing against the cable side pair of wing brackets as illustrated in Figures 3 15 and 3 16 as these monitors are expensive items it is strongly recommended that you keep hold...

Страница 54: ...16 black countersunk screws holding the center screen s monitor cable access panel Figure 3 18 6 Gently lift the center screen s monitor cable access panel away from the system Figure 3 19 Figure 3 19...

Страница 55: ...ing the cable access cover for the center screen observe that the cables exit the screen assembly through the larger upper cable guide as shown in Figure 3 23 When re installing the center screen once...

Страница 56: ...Figure 3 27 2 Use a Phillips 2 screwdriver to remove the two 10 32 1 4 black countersunk screws holding the screen assembly to the chassis there is one on each side on the top side of the system close...

Страница 57: ...spring mechanism expands them back into their locked position 8 Return to facing the top of the system and use a Phillips 2 screwdriver to remove the five 6 32 1 4 black countersunk screws three on t...

Страница 58: ...ion support Note The BIOS will always report the true amount of physical memory that is present in the system This may be as much as 12 GB However the actual amount of memory that can be seen by the s...

Страница 59: ...g an existing PCI card use a Phillips 2 screwdriver to remove the 6 32 screw attaching the card s retaining bracket to the inner chassis as shown in Figure 3 36 If you are adding a new card remove the...

Страница 60: ...PCI Express Card Secondary card for third screen and Projector Port In the case of a dual screen MaxPac system the graphics for both screens will be handled by a single PCI Express card as discussed...

Страница 61: ...card The foam attached to the hinged inner lid of the MaxPac will hold pressure to the back of the card when properly secured PCI Express Card Primary In the case of a dual screen MaxPac system the g...

Страница 62: ...re that the tongue on the new replacement card s faceplate lines up with the slot in the chassis you may have to bend the tongue slightly in the case of a new card Note When removing the video cables...

Страница 63: ...ctor from the auxiliary power distribution board Figure 3 49 Figure 3 49 Figure 3 50 3 Unplug the bottom power input connector from the auxiliary power distribution board as illustrated in Figure 3 50...

Страница 64: ...e new auxiliary power distribution assembly supplied by MaxVision support and incorporate it into the system by performing the steps described above in reverse order Main Power Distribution Board Note...

Страница 65: ...e 3 58 Figure 3 58 Figure 3 59 3 In order to replace an individual drive turn each of the four knurled screws attached to the upper binding bar until they pop out and then remove the upper binding bar...

Страница 66: ...h MaxPac especially when you are actually replacing individual disks Optical Drive CD DVD 1 Note that it is not necessary to open the display assembly into its service position in order to perform thi...

Страница 67: ...release the latch with your finger or thumb nail while pulling ion the cable 5 Remove the CD Audio cable as illustrated in Figure 3 65 6 Use a Philips 1 screwdriver to remove the two screws attaching...

Страница 68: ...earlier in this chapter 2 Disconnect the external cooling fan assembly s power supply cable from the main distribution board The connector is shown as being pointed to by a screwdriver in Figure 3 68...

Страница 69: ...e of the cooling fan assembly Use a Phillips 2 screwdriver to loosen these captured screws Figures 3 72 and 3 73 Figure 3 72 Figure 3 73 3 Gently lift the cooling fan assembly away from the chassis as...

Страница 70: ...eed to replace the entire power supply as discussed below 1 Open the display assembly into its service position as discussed earlier in this chapter 2 Remove the video distribution board as discussed...

Страница 71: ...gently remove the protector plate to expose the wire harness Figure 3 83 Figure 3 82 Figure 3 83 6 Disconnect the power connector to the main distribution board make sure to use the connector s relea...

Страница 72: ...l It is easy to damage the motherboard unless one has the appropriate tools and training For this reason you must either return the MaxPac system to MaxVision or be factory trained by MaxVision person...

Страница 73: ...between the hard disk cage the CPU heatsink fan assembly and the power distribution board as shown in figure 3 92 Figure 3 92 Figure 3 93 6 The soft power cable must be removed from the motherboard co...

Страница 74: ...ll need a second person to hold the monitor assembly while you lift the inner chassis out of the outer chassis Figure 3 98 Note As the weight of the inner chassis is removed the display assembly and o...

Страница 75: ...Each fan has its own power connector that is attached to the main motherboard Disconnect the power connector associated with the CPU fan Figure 3 103 14 Figures 3 104 and 3 105 illustrate the removal...

Страница 76: ...ce Guide Figure 3 106 Figure 3 107 Figure 3 108 Figure 3 109 16 Remove the screws from the bottom of the shadow box as shown in Figure 3 109 then carefully remove the shadow box fan power and speaker...

Страница 77: ...dy of the connector Figures 3 113 18 Disconnect the ATX 24 pin power connector from the motherboard Pull the connector up while using a flat blade screwdriver to push the top of the release catch faci...

Страница 78: ...ure 3 119 22 The soft power cable must be removed from the motherboard connection posts the location of this connector is pointed out in Figure 3 119 Observe that this cable connector is attached to t...

Страница 79: ...otherboard out and place on a protected surface as shown in Figures 3 124 and 3 125 Figure 3 124 Figure 3 125 26 Under the direction of MaxVision support carefully remove the XEON series 5100 CPU from...

Страница 80: ...the suspect or bad motherboard before any additional handling of either motherboard The installation of one of the pin protectors is illustrated in Figures 3 129 3 130 and 3 131 Figure 3 130 Figure 3...

Страница 81: ...ally depress the locking lever shown in its raised unlocked position in Figures 3 129 and 3 130 into its lowered locked position as illustrated in Figure 3 131 28 Gently attach the XEON CPUs into the...

Страница 82: ...te If you do re load the original MaxVision supplied image you will also have to re run the initialization procedures including re activating re registering your OS license as described earlier in thi...

Страница 83: ...use to select the Acronis item as shown in Figure A 1 5 Following the splash screen Figure A 2 under the Pick a Task heading select the Backup option the top item as illustrated in Figure A 3 Figure A...

Страница 84: ...78 MaxPac Dual Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide Figure A 7 Figure A 8 Figure A 9 Figure A 10 Figure A 11 Figure A 12...

Страница 85: ...MaxPac Dual Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide 79 Figure A 13 Figure A 14 Figure A 15 Figure A 16 Figure A 17 Figure A 18...

Страница 86: ...vation before use no 30 day grace period At this time you will need to supply the correct OS license number for the MaxPac and activate prior to use this procedure may vary depending on the version an...

Страница 87: ...MaxPac Dual Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide 81 Figure A 21 Figure A 22 Figure A 23 Figure A 24 Figure A 25 Figure A 26...

Страница 88: ...82 MaxPac Dual Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide Figure A 27 Figure A 28 Figure A 29 Figure A 30 Figure A 31 Figure A 32...

Страница 89: ...MaxPac Dual Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide 83 Figure A 33 Figure A 34 Figure A 35 Figure A 36 Figure A 37 Figure A 38...

Страница 90: ...84 MaxPac Dual Triple Screen 8230 XRA2 3 Series User Operation and Maintenance Guide Figure A 39 Figure A 40...

Страница 91: ...sages grills and heat sinks Close up the system Replacing the Lithium Battery A Lithium Ion battery is included with the system motherboard This battery is used for the Real Time Clock circuit The exp...

Страница 92: ...of thumb is when the filters look physically dirty The following discussions are based on the left hand filter The same actions apply to the right hand filter It is more efficient to clean both filte...

Страница 93: ...228 0002 0 comprises a pump spray cleaner and an aerosol spray containing replacement oil Figure B 8 Place the filter element on a working surface that is protected by some form of absorbent disposabl...

Страница 94: ...that the cotton in the filter element will absorb and distribute the oil into an even film thus it is important to use only a single pass for each area of the filter and to not over spray the filter N...

Страница 95: ...discharge a major power surge or user error you may reset the BIOS as follows 1 Power the system down completely a simple Start Turn Off Computer Restart command is typically NOT recommended or suffic...

Страница 96: ...arrow keys to highlight the Load Optimal Defaults item Figure B 2 4 Press the Enter key to select this item You will be presented with a confirmation screen as shown in Figure B 3 Figure B 3 Figure B...

Страница 97: ...n and Maintenance Guide 91 Appendix C Screws and Required Tools Screws The various screws used in a MaxPac 8230 Series X Class system are illustrated approximately full size as shown in Figure C 1 Fig...

Страница 98: ...y stroking the blade with a permanent magnet Using a high quality universal screwdriver with replaceable Phillips 1 and 2 bits is a good idea to ensure that your bits are always in excellent condition...

Страница 99: ...vision com or the technical support and customer service hotline 800 533 5805 If MaxVision s technical support determines that the product is defective MaxVision will issue a Return Material Authoriza...

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