Troubleshooting
UBA™ Pro Series Universal Banknote Acceptor
Appendix A
© 2020, JAPAN CASH MACHINE CO., LTD.
A - 3
Can not enter the
TEST mode
Incorrect DIP Switch settings
Set DIP Switch No. 8 to ON, and reapply Power to the UBA Pro Unit.
Dip Switch failure
Conduct a DIP Switch Test to check if the specific DIP Switch
contains a failure. Refer to “Performance Test Using a PC” on page 6-
8 or “Performance Test without a PC” on page 6-16 of this Manual
CPU Board failure
Exchange the CPU Circuit Board with a known good Circuit Board.
Refer to Section 4 "Disassembly/Reassembly" on page 4-1 of this
Manual regarding Circuit Board Removal.
Table A-2
Calibration Fault Conditions
Symptoms/Error
Messages
Possible Fault Causes
Corrective Action Required
Can not start the
UBA Pro
Calibration Tool for
UBAPRO_ SS_RC_
AdjustmentService_
SuiteEdition.exe
program by double-
clicking on its Icon
PC Operating System
(OS) is not compatible.
The current Calibration program only supports the Windows 7 or greater
Operating Systems.
The Program Files are
corrupted.
Request the correct programs from JCM.
Communication
Error
Wrong or inappropriate
connections
Check the PC Harness connections and the related UBA Pro Interface
Connectors for damage. Check for any bent, missing or damaged Pins in
the Connector Plug and/or Receptacle.
UBA Pro DIP Switch
settings are incorrect.
Reset the UBA Pro DIP Switches #1 through #7 to OFF, and set Switch #8 to
ON. Recycle power to the UBA Pro Unit.
DIP Switch failure
Refer to “Sensor Calibration” on page 6-5 regarding DIP Switch settings.
Refer to “Performance Test Using a PC” on page 6-8 or “Performance Test
without a PC” on page 6-16 of this Manual and conduct a DIP Switch Test.
CPU Board failure
Exchange the CPU Circuit Board with a known good Circuit Board. Refer to
Section 4 "Disassembly/Reassembly" on page 4-1 of this Manual regarding
Circuit Board Removal.
Calibration Error
Incorrect Reference
Paper type
Follow the instruction provided in the UBA Pro Calibration Tool for
“UBAPRO_SS_RC_AdjustmentService_SuiteEdition.exe” Program and use
the correct recommended Reference Paper.
Upper/Lower Sensor
Board failure
Change the Upper or Lower Sensor Board with a known good Circuit
Board. Refer to Section 4 "Disassembly/Reassembly" on page 4-1 of this
Manual regarding Circuit Board Removal.
Table A-3
Communication Fault Conditions
Symptoms/Error
Messages
Possible Fault Causes
Corrective Action Required
Cannot
communicate
with the Host
Machine
DIP Switch settings are
incorrect.
Set all DIP Switches to OFF.
Connectors are off or
loosely connected.
Firmly reseat all of the Communication Connectors.
Damaged Connector
Pins
Check for any bent, missing or damaged Pins in the Connector Plugs and
mating Receptacles.
CPU Board is
corrupted.
Exchange the CPU Circuit Board with a known good Circuit Board. Refer to
Section 4 "Disassembly/Reassembly" on page 4-1 of this Manual regarding
Circuit Board Removal.
Incorrect Interface
Verify that the correct interface between the Host Machine and the Banknote
Acceptor is being used.
Table A-1
General Fault Conditions (Continued)
Symptoms/Error
Messages
Possible Fault Causes
Corrective Action Required
Содержание UBA Pro Series
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