Heyer iTernIS ADV, Руководство оператора

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Warranty | iTernIS ADV
G. i
Warranty Declaration
In addition to the legal warranty acc. to HBG §377, HEYER Medical AG shall grant
a warranty of 12 months for the purchase of a new apparatus from the HEYER
product range. The warranty period begins with the date of invoice and is subject
to the following conditions:
1. Within the warranty period we will eliminate free of charge any defects or damages
on the device that are shown to be caused by a manufacturing or material error. The
warranty does not include easily breakable parts, e.g. glass or consumable parts.
2. Warranty services can only claimed upon submission of a delivery note (bill of de-
livery or invoice); the type and method of damage remedy (repair or replacement)
shall be at the discretion of HEYER Medical AG. Warranty services do not result in
an extension of the warranty period, nor do they entail a new warranty being granted.
There is no independent warranty period for installed spare parts.
3. Excluded from the warranty are: Damages caused by improper use, operating
errors, mechanical stress or non-observance of the operating instructions, as well as
damages caused by force majeure or by extraordinary environmental conditions.
4. Warranty services may only be claimed if proof is submitted to confirm that all servi -
ce and maintenance work has been carried out by authorized staff.
5. The warranty includes all faults that impair a faultless functioning of the device on the
basis of technical defects of individual components. The warranty obligation can only
be recognized by us if the device has been used properly and according to its inten-
ded use and no repair attempts have been undertaken by the client himself or by third
parties. The warranty claim does not include faults caused by mechanical damages
or if the device is being operated with accessories originating from third parties.
6. The warranty is also void if changes, alterations or repairs are made to the device by
persons not authorized to do this.
7. The warranty claim only applies to customers of HEYER Medical AG; it cannot be
transferred to third parties.
8. The rejected device is to be shipped back to our plant postage free. In case of a re-
quest by our customer service department, the costs for shipping to the plant are to be
initially generally borne by the customer. After successful repair, we will send the device
back freight collect. If HEYER Medical AG confirms the existence of a warranty claim,
the customer will receive reimbursement for the costs of delivery and/or transport of
the apparatus. Repair parts that do not fall under the warranty claim will be billed by us.
The shipping of the device to us always counts as a complete assignment to eliminate
all faults and/or replace missing parts, unless the customer expressly excludes partial
services. Additional claims to transfer or reduce and replace damages of any kind in
particular also of damages not incurred on the object of delivery itself are excluded.
Our service address: HEYER Medical AG
Carl-Heyer-Straße 1-3
D-56130 Bad Ems - Germany
Phone: +49 2603 791 3
Fax: +49 2603 70424