NetXpress LX & CM-30R Installation & Operation Manual
5
–
Testing & Troubleshooting
Version 1.1
5-8
GatesAir, Inc.
Intraplex Products
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Try increasing the packetization ratio. Low ratios mean high packet rates that could
overwhelm old technology switches and routers.
●
Try increasing the size of the jitter buffer if received packets are
late
. Your network may have
more jitter than can be compensated for by the current size of the jitter buffer.
If this Troubleshooting section does not address your specific problem or if you have tried these
guidelines and still have difficulties, call or send non-emergency email to GatesAir Customer Support:
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U.S., Canada, and Latin America: +1-217-222-8200 or
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Europe, Middle East, and Africa:
+44-118-964-8100 or
●
Asia and Pacific Rim:
+852-2776-0628 or