ecoGEO C Installation and User Manual (Version 1.0)
page 60
7.2
Comfort problems
The following list shows some of the common comfort-related problems that can be found and their possible
causes and remedies.
Symptom
Possible Cause
Remedy
DHW
temperature
too low
Occasional high demand for DHW
Wait a few hours and then check if the DHW
temperature has increased
DHW temperature set too low
Increase the temperature of DHW setpoint
(see USER MENU -> DHW-> DHW-> Change
setpoint value)
Heat pump is faulty
Contact the service centre
Indoor
temperature
too high or
low
Occasional high demand for heating
Wait a few hours and then check the indoor
temperature
Defective heating/cooling curve
Set the heating/cooling curve properly (see
USER MENU -> Heating -> HEATING 2 ->
Raise/Lower the heating curve)
The operating program (WINTER/SUMMER)
is incorrect
Select the correct operating program or
select the AUTO mode (see USER MENU ->
ON / OFF -> ON / OFF ecoGEO 1 -> Change
program to AUTO)
Indoor temperature setting is too high / low
Set up the indoor ambient temperature in
the th -Tune terminal or the front panel of
the heat pump
Heat pump is faulty
Contact the service centre
The heat
pump does
not start up
The minimum time between heat pump
start-ups has not elapsed (20 minutes)
Wait 20 minutes and check if the heat pump
has started up
Alarms are active
Clear active alarms (see ALARM MENU ->
ALARM RESET -> Reset alarms Change to Yes)
There are no active alarms that can be
disabled
Contact the service centre
The power circuit breaker on the electrical
cabinet of the heat pump has tripped
Reset the power circuit breaker on the
electrical cabinet of the heat pump
The control circuit breaker on the electrical
cabinet of the heat pump has tripped
Reset the control circuit breaker on the
electrical cabinet of the heat pump
The power supply circuit breaker on the
electrical cabinet of the heat pump has
tripped
Reset the power supply circuit breaker on
the electrical cabinet of the heat pump.
Heat pump is faulty
Contact the service centre
Table 7.2.
Identifying problems and troubleshooting.
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