PRORXD Broadcast Receiver User Guide
Commercial in Confidence
Broadcast Solutions, HD/SD Products,
PRORXD
100167
Revision: 7.0
Commercial in Confidence
Page 9-90
You will then be sent a link where you can login and create your own password. You will then receive a
confirmation email. Once you have done this you will then be able log into your account.
9.8
Using the DTC RMA Service
You have a problem and all troubleshooting steps have been unsuccessful. You need to contact DTC for
Return Material Authorisation (RMA) Service.
Step 1: Email DTC
To return something to Solent please Email
. We will then send you an RMA
request form to complete and return. We’ll then send you an RMA number and shipping instructions.
Step 2: Save your Personal Kit
Remove all personal kit or media from the device.
Step 3: Pack the Unit
Use the original shipping container and packing materials if possible.
If the original packing materials are not available, wrap the equipment with soft material (e.g. PU/PE form)
then put the wrapped equipment into a hard cardboard shipping box.
Step 4: Prepare an Information Sheet
Include a sheet with the following information.
Note: Please keep a copy of this sheet for your records.
Name
Address
Unit Serial Number
Date of Purchase or the original invoice number
Date of failure
A detailed description of the problems you have encountered
A list of the hardware / software configuration if applicable
Step 5: Put the RMA Number on the Box
Clearly mark the outside of the shipping box with the RMA number. If an RMA number is not present on the
shipping box, receiving will be unable to identify it and it might be returned.
Step 6: Send the Box to DTC
Send the box using your normal shipping process.
