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Chapter 8 Troubleshooting

Troubleshooting Tools

Cisco SCE 1000 2xGBE Installation and Configuration Guide

OL-7821-05

8-7

Generating a File for Technical Support

In order for technical support to be most effective, the user should provide them with the
information contained in the system logs. Use the

logger get support-file

command to

generate a support file for the use of Cisco technical support staff.

To generate a log file for technical support:

From the

SCE 1000

prompt, type

logger get support-file

filename

and press

Enter

The support information file is created using the specified filename, and the

SCE 1000

prompt

appears. This operation may take some time.

Check the LEDs

The front panel LEDS are the most immediate problem-detection mechanism of the platform.
Refer to the following sections for information on

SCE 1000

platform LEDS:

•

Front Panel

(on page

2-2

)

•

LEDs

(on page

4-12

)

•

SCE 1000 Operational Status

(on page

8-7

)

SCE 1000 Operational Status

The following table lists the operational states of the

SCE 1000

. The Status LED on the

SCE

1000

Front Panel reflects the current

SCE 1000

operational status. The operational status can be

displayed using CLI command

show system operation-status

Table

8-2 SCE

1000

Operational States

SCE 1000
Operational
Status

Description Status

LED

State

Booting

Initial state after reset

Orange

Operational

SCE 1000

becomes operational after completing the following

process:

•

Boot is completed

•

Power self-tests are completed without failure

•

Platform configuration is applied

Flashing green

Содержание SCE 1000 2xGBE

Страница 1: ...asman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Customer Order Number DOC 782105 Text Part Number OL 7821 05 Cisco SCE 1000 2xGBE Installation and Configuration Guide Version 3 0 5 OL 7821 05 ...

Страница 2: ...or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circ...

Страница 3: ...n Feedback xii Obtaining Technical Assistance xii Cisco com xii Technical Assistance Center xii General Overview 1 1 The Cisco Service Control Concept 1 1 Service Control for Broadband Service Providers 1 2 Cisco Service Control Capabilities 1 2 The SCE Platform 1 3 Management and Collection 1 4 Network Management 1 5 Subscriber Management 1 5 Service Configuration Management 1 5 Data Collection 1...

Страница 4: ...forms on Parallel Links in Bump in the Wire Topology 3 5 Failure and Recovery 3 6 Physical Installation 3 6 Redundancy 3 6 Maintaining the Network Links vs Maintaining SCE 1000 Platform Functionality 3 7 Topology Related Parameters 3 7 Connection Mode Parameter 3 7 On Failure Mode Parameter 3 8 Link Failure Reflection Parameter 3 8 Status of the SCE 1000 After Abnormal Boot 3 9 Installation and Ma...

Страница 5: ...n 5 1 Connecting the Local Console 5 1 Setting Up the Local Console 5 1 Initial System Configuration 5 3 Setup Command Parameters 5 3 Step 1 Configuring Initial Settings 5 6 Step 2 Configuring the Hostname 5 7 Step 3 Setting the Passwords 5 7 Step 4 Configuring Time Settings 5 8 Step 5 Configuring the DNS Settings 5 10 Step 6 Configuring the RDR Formatter Destination 5 11 Step 7 Configuring Access...

Страница 6: ...he Configuration Settings 7 5 Recovering a Previous Configuration 7 6 Performing Complex Configurations 7 7 Displaying the SCE Platform Version Information 7 8 Displaying the SCE Platform Inventory 7 9 Displaying the System Uptime 7 10 Rebooting and Shutting Down the SCE Platform 7 10 Rebooting the SCE Platform 7 10 Shutting Down the SCE Platform 7 11 Troubleshooting 8 1 Troubleshooting Overview 8...

Страница 7: ...e External Optical Bypass Module A 1 External Optical Bypass Functionality A 2 The External Optical Bypass Module Front Panel A 3 Installing the External Bypass Module A 3 Installing the Module in a Rack A 4 Cabling the External Optical Bypass Module A 4 Specifications A 6 Index I 1 ...

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Страница 9: ...ing new sections Displaying the SCE Platform Version Information on page 7 8 Displaying the System Uptime on page 7 10 Displaying the SCE Platform Inventory on page 7 9 Cisco Service Control Release Part Number Publication Date Release 3 0 OL 7821 04 February 2006 DESCRIPTION OF CHANGES Updated circuit breaker information Cisco Service Control Release Part Number Publication Date Release 3 0 OL 78...

Страница 10: ...scription Chapter 1 Overview on page 1 1 This chapter provides a brief introduction to Cisco Service Control Chapter 2 Introduction to the SCE Platform on page 2 1 This chapter provides a hardware overview of the SCE 1000 platform Chapter 3 Topology on page 3 1 This chapter describes the possible deployment topologies of the SCE 1000 and explains how various aspects of the topology determine the c...

Страница 11: ...umentation is available at the following URL International Cisco Website For initial installation and startup information refer to the SCE 1000 2xGBE Quick Start Guide For international agency compliance safety and statutory information for wide area network WAN interfaces for the SCE 1000 platform refer to the Regulatory Compliance and Safety Information for Cisco Service Control Engine SCE For i...

Страница 12: ... marks screen font Terminal sessions and information that the system displays are in screen font boldface screen font Information you must enter is in boldface screen font italic screen font Arguments for which you supply values are in italic screen font Nonprinting characters such as passwords are in angle brackets Default responses to system prompts are in square brackets An exclamation point or...

Страница 13: ...is updated monthly and may be more current than printed documentation The CD ROM package is available as a single unit or as an annual subscription OrderingDocumentation Cisco documentation is available in the following ways Registered Cisco Direct Customers can order Cisco Product documentation from the networking Products MarketPlace http www cisco com cgi bin order order_root pl Registered Cisc...

Страница 14: ...ked services that provides immediate open access to Cisco information and resources at any time from anywhere in the world This highly integrated Internet application is a powerful easy to use tool for doing business with Cisco Cisco com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity Through Cisco com you can fi...

Страница 15: ...er for Cisco com on page xii go to http tools cisco com RPF register register do If you cannot resolve your technical issue by using the TAC online resources Cisco com registered users can open a case online by using the TAC Case Open tool at http www cisco com tac caseopen Contacting TAC by Telephone If you have a priority level 1 P1 or priority level 2 P2 problem contact TAC by telephone and imm...

Страница 16: ......

Страница 17: ...n their existing infrastructure With the power of Service Control service providers have the ability to analyze charge for and control IP network traffic at multigigabit wire line speeds The Cisco Service Control solution also gives service providers the tools they need to identify and target high margin content based services and to enable their delivery As the downturn in the telecommunications ...

Страница 18: ...elivering Service Control solutions include Subscriber and application awareness Application level drilling into IP traffic for real time understanding and controlling of usage and content at the granularity of a specific subscriber Subscriber awareness The ability to map between IP flows and a specific subscriber in order to maintain the state of each subscriber transmitting traffic through the S...

Страница 19: ...nts and RISC processors to go beyond packet counting and delve deeper into the contents of network traffic Providing programmable stateful inspection of bidirectional traffic flows and mapping these flows with user ownership the SCE platforms provide real time classification of network usage This information provides the basis of the SCE platform advanced traffic control and bandwidth shaping func...

Страница 20: ...anagementandCollection The Cisco Service Control solution includes a complete management infrastructure that provides the following management components to manage all aspects of the solution Network management Subscriber management Service Control management These management interfaces are designed to comply with common management standards and to integrate easily with existing OSS infrastructure...

Страница 21: ... according to actual subscriber placement The SM provides subscriber awareness by mapping network IDs to subscriber IDs It can obtain subscriber information using dedicated integration modules that integrate with AAA devices such as Radius or DHCP servers Subscriber information may be obtained in one of two ways Push Mode The SM pushes subscriber information to the SCE platform automatically upon ...

Страница 22: ...orwards them as Raw Data Records RDRs using a simple TCP based protocol RDR Protocol The Cisco Service Control Management Suite SCMS Collection Manager CM software implements the collection system listening in on RDRs from one or more SCE platforms and processing them on the local machine The data is then stored for analysis and reporting functions and for the collection and presentation of data t...

Страница 23: ...er Contents 2 5 SCE 1000 Installation Checklist 2 6 TheSCEPlatform The Service Control Engine SCE platform which is the hardware component of the Cisco Service Control solution is designed to support observation analysis and control of Internet IP traffic The following table summarizes model information for the SCE 1000 platform Table 2 1 SCE Platform Model Information Model number SCE 1010 2xGBE ...

Страница 24: ...es are used to provide a redundant management interface connect both ports to the LAN via a switch Console 1 RS 232 RJ 45 port for use by technicians A local terminal console using an RS 232 cable with an RJ 45 connector as provided in the SCE 1000 kit AUX 1 RS 232 RJ 45 port used by technicians GBE ports 1 and 2 2 GigabitEthernet ports for connecting to the link CLI designation interface GigabitE...

Страница 25: ...l Failure takes precedence over Warning which takes precedence over operational Bypass Continuous green indicates that the traffic bypasses the SCE 1000 through an internal electrical bypass module Single SCE 1000 topology The SCE 1000 is either in bypass or sniffing mode Cascaded topology Either the SCE 1000 is forwarding traffic to the other SCE 1000 where it is being processed or is simply in b...

Страница 26: ...Green indicates that the port is set to 100 Mbps Unlit indicates that the port is set to 10 Mbps Orange indicates that the port is set to 1000 Mbps BackPanel The SCE 1000 platform back panel contains the following components Two field replaceable power supply units with ON OFF switches One field replaceable fan drawer Ground connections One connector to the external bypass module The rear panels o...

Страница 27: ...for 19 rack Six screws Philips 8 32 x 3 8 for attaching the brackets to the SCE 1000 chassis supporting mounting brackets for 19 rack Two crossrail supports for 19 rack with front and back posts Management cables Fast Ethernet cable for connecting to the Management ports RS 232 serial cable DB 9 to RJ 45 for connecting to a local terminal Power cables Two AC power supply cords if ordered with AC i...

Страница 28: ...you ordered documentation and did not receive it we will ship the documents to you within 24 hours To order documents contact a customer service representative SCE1000InstallationChecklist To assist you with your installation and to provide a historical record of what was done by whom photocopy the following SCE 1000 Installation Checklist Indicate when each procedure or verification is completed ...

Страница 29: ...voltages verified Site environmental specifications verified Required passwords IP addresses device names and so on needed for initial configuration available refer to Setup Command Parameters Required tools available Network connection equipment available SCE 1000 mounted in rack optional AC DC power cables connected to AC DC sources and SCE 1000 platform Console port set for 9600 baud 8 data bit...

Страница 30: ......

Страница 31: ...t be considered in order to arrive at the optimum configuration of the topology related parameters Functionality Will the system be used solely to monitor traffic flow with report functionality only or will it be used for traffic flow control with enforcement as well as report functionality Physical installation configuration Will the SCE Platform be installed as inline Or will the SCE Platform us...

Страница 32: ...igured via the link failure reflection command only FailureDetectionMechanism The SCE 1000 contains various mechanisms to monitor the status and to detect failures The main mechanisms are Boot time diagnostics failure When there is a failure in diagnostics testing at boot time the system will remain in failure status Watchdog mechanism There are two types of watchdogs HW watchdog A hardware mechan...

Страница 33: ...e SCE 1000 depending on the results of the monitoring functions of the SCE 1000 and the configuration of the Service Control Application for Broadband or Mobile solution In order to perform control functions the SCE 1000 must be physically installed as an inline installation and the connection mode must be inline Monitoring only The SCE 1000 monitors traffic flow but cannot control it Either an in...

Страница 34: ...plitting an external optical splitter resides physically on the GBE link between the subscriber side and the network side In this topology the traffic passes through the external splitter which splits traffic to the SCE 1000 The external splitter is connected to the SCE 1000 via Rx links only The SCE 1000 therefore receives traffic only It does not transmit Figure 3 2 External Splitting Topology A...

Страница 35: ...o cut the link A cut link will cause the routers switches on both ends to switch the traffic to the standby link On the standby link the traffic is analyzed and policies enforced by the standby SCE 1000 which after the failure acts as the active SCE 1000 Note that when both links are simultaneously independently active and redundant for the other link as is the case when HSRP with two virtual rout...

Страница 36: ...f maintaining connectivity vs the continuity of the value added services that the SCE 1000 enables PhysicalInstallation In a link connection via an external optical splitter SCE 1000 failure does not affect traffic flow which continues through the external optical splitter When the SCE 1000 detects a failure that requires a recover by reboot it immediately switches to Cutoff mode stopping all traf...

Страница 37: ...traffic flow The SCE 1000 stays in Cutoff mode halting all traffic until it fully recovers from the failure and is ready to resume normal functioning In Cutoff the physical interface is blocked enabling the network device connected to the SCE 1000 to sense that the link is down Topology RelatedParameters Refer to the following sections to determine the correct values for all topology related param...

Страница 38: ...nue across the link in spite of platform failure Cutoff mode is required for the following Redundant inline topology Non redundant inline topology if value added services are crucial and are more important than maintaining connectivity Bypass mode is required for the following Non redundant inline topology if connectivity is crucial LinkFailureReflectionParameter The link failure reflection refers...

Страница 39: ... to be used only in a redundant topology where a second operational platform exists Note Default value Operational for all non redundant systems Must be explicitly configured for redundant topologies Table 3 1 Topology Configuration Summary Table Description Connection mode On failure link bypass mode Admin status after abnormal boot Link connection via external switch with port mirroring Receive ...

Страница 40: ......

Страница 41: ...Install the SCE 1000 Platform 4 1 Installing the SCE 1000 Platform 4 4 Power Supply Overview 4 11 Removing and Replacing a Power Supply Unit 4 14 Fan Module Overview 4 20 Replacing the Battery 4 22 PreparingtoInstalltheSCE1000Platform Before installing your SCE 1000 platform you should consider the power and cabling requirements that must be in place at your installation site the equipment you nee...

Страница 42: ... However you need the following tools and equipment to install the SCE 1000 chassis and the rack mount kit if installing the SCE 1000 platform in a rack fan modules and power supplies Number 1 and 2 Phillips screwdriver 1 4 inch flat blade screwdriver Hex Wrench Screws compatible with your rack for mounting the SCE 1000 to the rack 12 AWG or 2 5 mm copper installation wire with hex or loop connect...

Страница 43: ... ventilated can cause system over heating In addition chassis panels made inaccessible by poor equipment placement can make system maintenance difficult Airflow Figure 4 2 Airflow Through the SCE Platform When you plan the location and layout of your equipment rack or wiring closet you need to consider how air flows though your system The SCE 1000 draws cooling air in through the intake vents on t...

Страница 44: ...1000Platform The SCE 1000 operates as either a tabletop or a rack mounted unit A rack mounting kit is included with the SCE 1000 when it is shipped from the factory The kit provides the hardware needed see SCE 1000 Component List on page 2 5 to mount the SCE 1000 in either of two types of standard 19 inch equipment rack 19 inch rack with only two posts in the front Use the supporting brackets incl...

Страница 45: ... will receive adequate ventilation Do not install the SCE 1000 in an enclosed cabinet where ventilation is inadequate Provide an adequate chassis Ground earth connection for the SCE 1000 see Attaching a Chassis Ground Connection on page 4 10 for instructions InstallingtheSCE1000onaWorkbenchorTabletop You can install the SCE 1000 platform on any flat surface as long as the surface is large enough f...

Страница 46: ...wo standard types of equipment racks and the appropriate brackets for each are provided in the enclosed kit 19 rack with front rack posts the mounting kit includes two mounting brackets as illustrated below 19 rack with front and back rack posts in addition to the mounting brackets illustrated below the mounting kit includes two crossrail supports that the unit slides onto Mounting Brackets for 2 ...

Страница 47: ...is complete the following steps Step 1 Align the rack mount bracket to the side of the SCE 1000 Choose the proper bracket for your installation 2 post rack or 4 post rack as illustrated in Rack Mounting a SCE 1000 Platform on page 4 6 Step 2 Insert and tighten three screws Figure 4 4 Attaching the Mounting Brackets 4 post Figure 4 5 Attaching the Mounting Brackets 2 post Step 3 Repeat steps 1 and ...

Страница 48: ...eps Step 1 Assemble the two crossrail supports as illustrated below Use three screws for each crossrail assembly Make sure that they are oriented so that both crossrails will support the SCE 1000 when they are attached to the rack Figure 4 6 Assembling the Slider Brackets Step 2 Align the crossrail supports with the side of the rack parallel to the floor Step 3 Insert and tighten two screws to the...

Страница 49: ...Step 2 Position the SCE 1000 so that the front end is closest to you and lift it carefully to place it into the rack To prevent injury avoid sudden twists or moves Step 3 Slide the SCE 1000 into the rack pushing it back until the brackets installed at the front of the SCE 1000 meet the mounting strips or posts on both sides of the rack A rack with both front and back posts will have the crossrail ...

Страница 50: ... the grounding kit to properly ground the SCE 1000 chassis see SCE 1000 Component List on page 2 5 for details Warning When installing the unit the chassis ground connection must always be made first and disconnected last To connect the grounding cable to the chassis grounding connector on the SCE 1000 complete the following steps Step 1 From the enclosed grounding kit remove the necessary materia...

Страница 51: ...ure 4 11 Grounding the Unit DC This completes the procedure for installing the SCE 1000 chassis Proceed to the next section Connecting to the Power Supply to continue the installation PowerSupplyOverview The SCE 1000 is available in two power options Dual line feed AC power SCE 1000 is shipped with two appropriate AC power supply cords Dual line feed DC power requires appropriate cables hex or loo...

Страница 52: ...nstallation screw An AC input power receptacle is available on the AC input power supply and a DC input terminal block is available on the DC input power supply Note that the power supply units are asymmetrical with a screw in only one corner of the unit Therefore both power supply units can be fastened only if both units are inserted in the proper orientation This also prevents the accidental ins...

Страница 53: ...ng power supply unit is functioning normally Refer to the following tables for LED status information Table 4 4 IN LED Status for AC input and DC input Power Supply Units LED State Power Supply Unit Condiiton On green The input voltage is in the required range Off The input voltage is not in the required range Table 4 5 OK LED Status for AC input and DC input Power Supply Units LED State Power Sup...

Страница 54: ...ating 7A at 48 VDC DC input cable 12 AWG or 2 5 mm copper installation wire with hex or loop connectors DC input circuit breaker One Fast 10A for each power supply unit Note For AC input power we recommend powering the SCE 1000 platform from a 120 VAC 15A receptacle U S 240 VAC 10A international at the power source RemovingandReplacingaPowerSupplyUnit The procedures for removing and replacing the ...

Страница 55: ...ut Leads on page 4 16 Powering Down an AC Input Power Supply To power down an AC input power supply to the SCE 1000 platform complete the following steps Warning Make sure that the power supply unit is switched off before replacing it NO hot swap Note that one AC input power supply can be running when the other power supply is being removed or replaced Step 1 Place the on off switch on the AC inpu...

Страница 56: ...ther power supply is being removed or replaced Step 1 Place the on off switch on the DC input power supply in the OFF position Step 2 Make sure that that power is removed from the DC circuit by turning off the circuit breaker or switch providing power to the DC input power supply Step 3 Observe that the corresponding Power LED on the front panel turns off Step 4 Remove the screw from one DC power ...

Страница 57: ... slide the module into the chassis until its faceplate is flush with the chassis rear panel Warning When inserting a power supply into the SCE 1000 platform do not use unnecessary force slamming the power supply into the chassis can damage the connectors on the rear of the power supply Step 4 Seat the power supply in the SCE 1000 platform by tightening the captive installation screw with a 1 4 inc...

Страница 58: ...Look at the IN and OK LEDs on the power supply unit and the corresponding Power LED on the front panel If the new AC input power supply unit is operating properly these LEDs will be glowing green Step 5 Ensure that the power supply is properly aligned and the installation screw is tightened This completes the steps for reconnecting the AC input power supply to the SCE 1000 platform Reconnecting DC...

Страница 59: ...ber 2 Phillips Repeat for the remaining power line input lead Figure 4 15 Connecting the DC Power Note The color coding of the DC input power supply leads depends on the color coding of the DC power source at your site Make certain the lead color coding you choose for the DC input power supply matches lead color coding used at the DC power source Note Use 12 AWG 2 5 mm copper wire only with hex or...

Страница 60: ... 4 16 SCE Platform Fan Module When a fan failure occurs the environment monitor will send an error message to the console An SNMP trap indicating that the fan is not functioning properly is also sent Note that a fan failure is often audible RemovingandReplacingtheFanModule The following sections explain how to remove and replace a fan module in a SCE 1000 platform Removing the Fan Module on page 4...

Страница 61: ... underneath the fan module for support The handle of the unit should be at the bottom Step 2 Fit the groove in the side of the new fan module into the guide in the chassis Step 3 Gently but firmly slide the module into the chassis until its faceplate is flush with the chassis rear panel Figure 4 17 Inserting the Fan Module Warning When inserting a fan module into the SCE 1000 platform do not use u...

Страница 62: ...ts main circuit board When the battery loses its charge call Cisco Technical Support to replace the battery Warning Do not attempt to replace this battery yourself Warning There is danger of explosion if the lithium battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions ...

Страница 63: ...heLocalConsole Even if you will be managing the SCE 1000 from a remote location you must first connect the unit to a local console and configure the initial settings for the SCE 1000 to support remote management When the initial connection is established the setup utility will run automatically prompting you to perform the initial system configuration SettingUptheLocalConsole This section provides...

Страница 64: ...inserted and secured in the receptacle Gently pull on the plug to confirm whether the plug is locked into the socket Step 2 Connect the other end of the serial cable with an attached DB 9 connector to the VT100 compatible local serial terminal Step 3 Make sure the local terminal is configured as a VT 100 terminal according to the fixed SCE 1000 CON port parameters Step 4 Press Enter several times ...

Страница 65: ...ged The system also displays any errors that are detected in the configuration When the configuration is satisfactory you may apply and save the new configuration The following table lists all the parameters included in the initial configuration It is recommended that you obtain values for any parameters that you will configure at this time before beginning the setup Note For further information r...

Страница 66: ... maximum of 3 servers RDR Formatter Destination Configuration IP address IP address of the RDR formatter destination TCP port number TCP port number of the RDR formatter destination Access Control Lists Access Control List number How many ACLs will be necessary What IP addresses will be permitted denied access for each management interface You may want ACLs for the following Any IP access Telnet a...

Страница 67: ...more than one option appears yes no then this parameter does not have a default value To accept the default value press Enter If you need more information about any parameter type and press Enter A help message will appear describing the expected format of the parameter and any other requirements To jump to the end of the setup dialog at any point accepting all remaining default values press z In ...

Страница 68: ...lue in the format x x x x and press Enter Step 2 The current subnet mask is displayed To accept the displayed value press Enter To change the value type the desired value in the format x x x x and press Enter Step 3 The current IP address of the default gateway is displayed To accept the displayed value press Enter To change the value type the desired value in the format x x x x and press Enter EX...

Страница 69: ... Enter To change the value type any desired character string and press Enter Enter hostname SCE 1000 Step3 SettingthePasswords Configure the passwords as follows Set the password for each authorization level User Admin Root Enable disable password encryption When password encryption is enabled it encrypts the previously entered passwords Note Passwords are needed for all authorization levels in or...

Страница 70: ...and press Enter Step 3 The default Root password is displayed To accept the displayed value press Enter To change the value type the desired string and press Enter Step 4 Configure password encryption By default password encryption is not enabled To disable password encryption press Enter To enable password encryption type y and press Enter EXAMPLE Following is an example of changing all passwords...

Страница 71: ... 01 CET FRI 01 July 2002 Would you like to set a new time and date no Step 4 If the time and date are correct go to step 5 If the time and date are not correct answer yes to the above question and press Enter Would you like to set a new time and date no y Confirm your response and type the new time and date This change will take effect immediately both on the system clock and calendar it will also...

Страница 72: ... Would you like to set a new time and date no y This change will take effect immediately both on the system clock and the calendar it will also set the time zone you entered Are you sure yes no y Enter new local time and date 14 35 23 19 July 2002 Time zone was successfully set The system clock and the calendar were successfully set Would you like to enter the SNTP configuration menu no y Enable S...

Страница 73: ...nother Name Server no To exit the DNS settings dialog press Enter To add another domain server type y and press Enter You are asked to enter the IP address of the next domain name server Enter Secondary DNS IP address Step 6 When IP addresses for all servers have been entered exit the dialog by pressing Enter Would you like to add another Name Server no EXAMPLE Following is a sample DNS configurat...

Страница 74: ...mber Would you like to enter the RDR formatter configuration menu no y Enter RDR formatter destination s IP address 10 1 1 230 Enter RDR formatter destination s TCP port number 33000 Step7 ConfiguringAccessControlLists ACLs The SCE 1000 can be configured with Access Control Lists ACLs which are used to permit or deny incoming connections on any of the management interfaces Note ACL 0 is a pre defi...

Страница 75: ...r the wildcard bits 0 0 0 0 Each individual IP address can be configured to be permitted or denied access Table 5 2 IP address Wildcard bit examples Initial IP address Wildcard bits Range 10 1 1 0 0 0 0 255 10 1 1 0 10 1 1 255 10 1 1 0 0 0 0 63 10 1 1 0 10 1 1 63 10 1 1 0 0 0 0 0 10 1 1 0 individual entry Order of Entries The order of the entries in the list is important The entries in the list ar...

Страница 76: ...ntries to the selected list Indicate whether this entry is permitted access or denied access To permit access press Enter To deny access type n and press Enter Does this entry permit access yes Step 5 Type the IP address to be added to this list and press Enter Type any and press Enter to include any IP address in the ACL Note that there is no default for this parameter Enter IP address or the wor...

Страница 77: ...wing We want to permit every station to access the SCE platform on the management port e g ping SNMP polling etc We want to restrict Telnet access to only a few permitted stations We therefore need to create two access control lists For general IP access permit access to all IP addresses For Telnet permit access to the specified IP address and deny to all others ACL 1 permit any IP address Assign ...

Страница 78: ...1000 To enable SNMP management you must configure the following basic SNMP parameters SNMP traps status and managers Community strings where an SNMP community string is a text string that acts like a password to permit access to the SNMP agent on the SCE 1000 To configure SNMP parameters complete the following steps Step 1 Enter the SNMP configuration menu Would you like to enter the SNMP configur...

Страница 79: ...agement stations that may use this SET community Type a number 1 through 99 or type 0 to permit access to all IP addresses and press Enter Enter Access list number allowing access with this community string use 0 to allow all Step 8 The maximum number of SET communities is 20 To add more entries type y and press Enter Would you like to add another SNMP SET community no y Enter up to 20 SNMP SET co...

Страница 80: ... the SCE enterprise traps Step 16 Type the name of the system administrator and press Enter Note that there is no default for this parameter Enter system administrator contact name EXAMPLE Following is a sample SNMP configuration configuring one trap manager one GET community and one SET community and enabling the authentication failure trap as well as all enterprise traps Would you like to enter ...

Страница 81: ...aused by fatal error or abnormal shutdown This parameter determines whether the SCE 1000 returns to normal operational state after a failure The procedure described below is a hypothetical presentation of all the questions in the topology configuration In actual practice it is impossible for all questions to be presented in any one configuration as this part of the dialog is not linear like the ot...

Страница 82: ...e on failure Bypass Admin status of the SCE after abnormal boot Operational Would you like to enter the Topology configuration menu no y Enter Connection mode 1 inline 2 receive only Enter your choice 1 2 EXAMPLE 2 Following is a sample topology configuration for a non redundant bump in the wire inline topology All values are the system default values so it is not necessary to type in the response...

Страница 83: ...r choice 1 Data collection for the system configuration is completed Step10 CompletingandSavingtheConfiguration When you have completed the entire configuration the system checks for errors If errors are found a warning message appears When the configuration is error free you may apply and save it To complete and save the configuration complete the following steps Step 1 The system informs you tha...

Страница 84: ...ly and save action is confirmed yes the configuration is applied and saved The new running configuration will be saved to the startup configuration Step 5 If the configuration was applied and saved you may also save it to a file at a remote station Do you want to save a copy of the startup configuration file in a remote station no To save the configuration to a remote station type y and press Ente...

Страница 85: ...lying it Data collection for the system configuration is completed Would you like to view the new configuration before it is applied yes no Apply and Save this configuration yes no y New configuration would be displayed here The running configuration would be overwritten by the changes you have just entered are you sure yes no y The new running configuration will be saved to the startup configurat...

Страница 86: ...blingtheManagementPort The SCE 1000 has two management ports labeled Mng1 and Mng 2 To cable the management port complete the following steps Step 1 Take the Ethernet cable provided with attached RJ 45 connector and plug it into the desired MNG port on the front panel of the SCE 1000 as shown in the following figure Figure 5 2 Cabling the Management Port Step 2 Connect the other end of the Etherne...

Страница 87: ... 1000 by typing ping and the SCE 1000 IP address and pressing Enter see the example below Note Please note that only step 2 above is performed from the remote management host Mng port connection This verifies that an active connection exists between the specified station and the management port The ping program sends an echo request packet to an IP address and then awaits a reply Ping output can h...

Страница 88: ...Chapter 5 Connecting the Management Interfaces and Performing Initial System Configuration Connecting the Management Interface Cisco SCE 1000 2xGBE Installation and Configuration Guide 5 26 OL 7821 05 ...

Страница 89: ...g a Service Control Application 6 8 Connectingthelineportstothenetwork The procedures for cabling the line ports configuring the interface parameters and testing connectivity of the links are explained in the following sections Cabling Diagrams on page 6 1 Configuring the GBE Interface Parameters on page 6 3 Connecting the GBE Line Interface Ports on page 6 5 Testing Connectivity Examining Link LE...

Страница 90: ...oth traffic monitoring and control capabilities In this topology all the traffic of the SCE 1000 is deployed as a transparent layer2 overlay on the customer s existing network Single Link Receive only Topology In this topology an external optical splitter resides physically on the GBE link between the subscriber side and the network side The external splitter is connected to the SCE 1000 via Rx li...

Страница 91: ...ation By default the SCE 1000 line interface ports are configured with auto negotiation enabled However when using an external splitter the auto negotiation must be disabled Note In order to prevent errors when in bypass mode the system must be configured so that the speed and duplex of both line interfaces is the same Note If you change any parameters you must save the new configuration settings ...

Страница 92: ...pears Step 2 Type auto negotiate and press Enter The SCE 1000 config if prompt appears Step 3 To return to Global Configuration Mode type exit and press Enter The SCE 1000 config prompt appears Step 4 To exit Global Configuration Mode type exit and press Enter The SCE 1000 prompt appears Note Auto negotiation must be disabled when the SCE 1000 is deployed via an external optical splitter i e recei...

Страница 93: ...t the general procedure for cabling the GBE interface ports Refer to Cabling Diagrams on page 6 1 to find the appropriate cabling diagram for the topology of your system for the specific connections required Note When installing an External Optical Bypass module the SCE 1000 line ports are connected to the module See Cabling the External Optical Bypass Module on page A 4 for complete instructions ...

Страница 94: ... GBE Interface Step 2 Verify that the link LED is green If the link LED does not light try removing the network cable plug and reinserting it firmly into the module socket TestingConnectivity ExaminingLinkLEDsandCounters If the SCE 1000 platform has been powered up test now to verify that connectivity has been established on all links If the SCE 1000 platform is not powered up perform this step af...

Страница 95: ...igured Enabled Actual Status Link is on Auto negotiation Enabled Bandwidth 100000Kbps Burst size 50000bytes Again auto negotiation for bump in the wire topology may be enabled or disabled For receive only topologies using an external splitter auto negotiation must be disabled To view the Gigabit Ethernet counters Type show interface Gigabit Ethernet 0 interface counters This displays the Gigabit E...

Страница 96: ...provides the basic functionalities of Service Control analysis and enforcement A Service Control solution requires that a Service Control application be loaded into the platform to take advantage of the unique SCE platform capabilities Loading and activating an application includes the following stages Downloading the application provided as an SLI file to the SCE 1000 disk Activating the applicat...

Страница 97: ...ting Down the SCE Platform 7 10 StartingtheSCE1000Platform The procedures for starting the SCE 1000 platform are explained in the following sections Checking Conditions Prior to System Startup on page 7 1 Starting the System and Observing Initial Conditions on page 7 2 CheckingConditionsPriortoSystemStartup Check the following conditions before you start your SCE 1000 platform Both power supply un...

Страница 98: ...The Status LED should be a constant orange while booting After a successful boot the Status LED is flashing green Note It takes a several minutes for the SCE 1000 to boot and for the status LED to change from orange to flashing orange or flashing green Step 5 Observe the initialization process When the system boot is complete the console screen displays a script and system banner similar to the fo...

Страница 99: ... Front panel examine that the Status LED is flashing green Step 2 To display the operation status of the system at the SCE 1000 prompt type show system operation status and press Enter A message displaying the operation status of the system appears If the system is operating in order the following message appears System Operation status is Operational EXAMPLE The following example displays a sampl...

Страница 100: ...boot the SCE platform loads the startup config which includes the non default configuration as saved by the user into the running config The SCE platform provides commands for Viewing the running configuration Viewing the startup configuration After configuring the SCE platform you may query for the running configuration using the command show running config This command displays the non default r...

Страница 101: ...p configuration from any management interface all configuration settings are saved regardless of the management interface used to set the configuration To save configuration changes complete the following steps Step 1 At the SCE 1000 prompt type show running config to view the running configuration The running configuration is displayed Step 2 Check the displayed configuration to make sure that it...

Страница 102: ...orm of the command EXAMPLE The following example illustrates how to remove all DNS settings from the running configuration SCE 1000 config no ip name server SCE 1000 config RecoveringaPreviousConfiguration When you save a new configuration the system automatically backs up the old configuration in the directory tffs0 system prevconf Up to nine versions of the startup configuration file are saved n...

Страница 103: ...1 interface LineCard 0 no silent no shutdown interface FastEthernet 0 0 ip address 10 1 5 109 255 255 0 0 interface FastEthernet 0 1 interface FastEthernet 0 2 exit line vty 0 4 exit SCE 1000 copy tffs0 system prevconf config tx1 tffs0 system config txt SCE 1000 PerformingComplexConfigurations After you have installed your SCE 1000 platform hardware checked all external connections turned on the s...

Страница 104: ...1000 show version System version Version 3 0 0 Build 240 Build time Jan 11 2006 07 34 47 Software version is Version 2 5 2 Build 240 Hardware information is rx 0x0075 dp 0x1808 tx 0x1708 ff 0x0077 cls 0x1721 cpld 0x0025 Lic 0x0176 rev G001 Bootrom 2 1 0 L2 cache Samsung 0 5 lic type MFE optic mode MM Product S N CAT093604K3 Product ID SCE2020 4XGBE MM Version ID V01 Deviation Part number 800 26601...

Страница 105: ...ets in their network by tracing specific devices through either CLI or SNMP The user can display inventory information for a remote device via either Entity MIB see ENTITY MIB in the Cisco Service Control Engine SCE Software Configuration Guide CLI show inventory command The show inventory CLI command displays the following information Device name Description Product identifier Version identifier ...

Страница 106: ...DowntheSCEPlatform RebootingtheSCEPlatform Rebooting the SCE platform is required after installing a new firmware in order for that firmware to take effect There might be other occasions where rebooting the SCE platform is necessary Note When the SCE restarts it loads the startup configuration so all changes made in the running configuration will be lost You are advised to save the running configu...

Страница 107: ... following steps Step 1 Connect to the serial console port The CON connector on the SCE platform front panel 9600 baud The SCE 1000 prompt appears Step 2 Type reload shutdown A confirmation message appears Step 3 Type Y to confirm the shutdown request and press Enter EXAMPLE The following example shows the commands for system shutdown SCE 1000 reload shutdown You are about to shut down the system ...

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Страница 109: ...t accompanied your SCE 1000 platform before using the troubleshooting procedures in this chapter This chapter contains the following sections Troubleshooting Overview8 1 Troubleshooting Tools 8 2 Problem Solving Using a Subsystems Approach 8 8 TroubleshootingOverview This section describes the troubleshooting methods used in this chapter and describes how the SCE 1000 platform is divided into subs...

Страница 110: ...ing the management subsystem on page 8 11 and go to Step 4 Step 5 Link interfaces operational Go to Step 6 Refer to Troubleshooting the link interface subsystem and go to Step 5 Step 6 System startup successful all interfaces operating normally TroubleshootingTools There are three tools that will help you to successfully troubleshoot your SCE 1000 installation CLI Commands for Troubleshooting on p...

Страница 111: ...ured default gateway Following is a sample output from the show ip default gateway command Default gateway 10 1 1 1 show ip route Displays the entire routing table and the destination of last resort default gateway Following is a sample output from the show ip route command gateway of last resort is 10 1 1 1 show access lists Shows all access lists or a specific access list Following is a sample o...

Страница 112: ...iscarded 0 Refer to The User Log on page 8 4 for an explanation of commands related to the user log TheUserLog The user log is an ASCII file that can be viewed in any editor It contains a record of system events including startup shutdown and errors You can use the Logger to view the user log to determine whether or not the system is functioning properly as well as for technical support purposes T...

Страница 113: ...lowing command From the SCE 1000 prompt type logger get user log file name target filename and press Enter The SCE 1000 prompt appears Viewing the User Log Note This command is not recommended when the user log is large Copy a large log to a file to view it see Copying the User Log on page 8 5 To view the user log From the SCE 1000 prompt type more user log and press Enter The user log appears fol...

Страница 114: ...ommand From the SCE 1000 prompt type show logger device user file log counters and press Enter The logger lines information appears followed by the SCE 1000 prompt To view the non volatile logger counters for both the User log file and the debug log file use the following command From the SCE 1000 prompt type show logger nv counters and press Enter The non volatile log counter information appears ...

Страница 115: ...me ChecktheLEDs The front panel LEDS are the most immediate problem detection mechanism of the platform Refer to the following sections for information on SCE 1000 platform LEDS Front Panel on page 2 2 LEDs on page 4 12 SCE 1000 Operational Status on page 8 7 SCE 1000 Operational Status The following table lists the operational states of the SCE 1000 The Status LED on the SCE 1000 Front Panel refl...

Страница 116: ...figurable using CLI command Note Depending on the cause of failure the management interface and the platform configuration may or may not be active available Red ProblemSolvingUsingaSubsystemsApproach IdentifyingStartupProblems Startup problems are commonly due to the source power or to a poor cable connection When you start up the SCE 1000 platform for the first time you should observe the startu...

Страница 117: ...lly configured SCE 1000 platform with redundant power supply units it is unlikely that the device will not start at all However at startup it should be verified that both power supply units are operational and therefore the following steps should be followed if one of the Power LEDs on the front panel remains unlit when the SCE 1000 platform is powered up Note If the system powers off due to an en...

Страница 118: ...tput voltage is in the required range between 11 9 and 12 1 VDC Off The output voltage is not within the required range is greater than 12 1 VDC or less than 11 9 VDC Power A B front panel Green Steady Corresponding power supply unit is present and functioning normally Red Steady Corresponding power supply unit present but malfunctioning Off Corresponding power supply unit is either not present or...

Страница 119: ...ve the package file appropriate to your platform type Returned error is Package file file name does not contain magic header The file is not a software installation package file Verify that you are trying to open the correct package file Returned error is Error There are only X free bytes on device device name but Y bytes are needed for the extraction where X and Y are stated in bytes tffs0 device...

Страница 120: ...not connected to configured Mng port Reconnect the cable to the appropriate port or reconfigure active port Interface Mng 0 1 0 2 active port Cable is broken Check Replace the cable Management link up Mng LINK LED is lit ping to management interface fails CLI commands show ip route show ip default gateway One of the following configurations may be wrong IP address subnet mask IP default gateway Se...

Страница 121: ...ervice Control Engine SCE Software Configuration Guide CLI command show ip route host ip address Routing tables are incorrectly configured when the host used as client is not in the same network as the SCE Platform and there is more than one gateway on the SCE Platform network Check reconfigure routing tables See Initial System Configuration on page 5 3 Refer to IP Configuration in the Cisco Servi...

Страница 122: ...tem status is WARNING Peer does not receive traffic from SCE 1000 GBE link is lit and Tx LED is flashing GBE link is up but not receiving from peer GBE link is lit but Rx LED is not flashing Table 8 7 Troubleshooting the Link Interface Subsystem Symptom Diagnostic Action Possible Cause Possible Solution Link is down LINK LED not lit Status is WARNING Status LED is flashing orange Output counters n...

Страница 123: ...st packet This counter should be constantly incrementing show interface GigabitEthernet 0 Auto negotiation is disabled at the SCE 1000 but enabled at peer Check auto negotiation on page 6 3 configuration in the SCE 1000 and in peer GBE link is up GBE interface link LED is continuous green No traffic received GBE interface Rx LED is not flashing No traffic is being transmitted to the SCE 1000 from ...

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Страница 125: ...lete loss of power in the SCE 1000 platform The SCE 1000 platform includes redundant Power Supply Units and redundant power feeds in both the DC and AC versions However in case either both PSUs fail or both power feeds stop providing power to the SCE 1000 platform simultaneously the network link will be preserved by the External Optical Bypass module Maintenance window implementation In certain si...

Страница 126: ... two GBE signals to and from the SCE 1000 platform In case the SCE 1000 platform stops providing power to the External Optical Bypass module or in case the power cable is disconnected from the optical bypass module the External Optical Bypass module becomes active bypassing the two GBE links to the SCE 1000 platform and thus preserving network connectivity The figure below illustrates the operatio...

Страница 127: ...atform The SCE 1000 platform controls the External Optical Bypass module via this connection by the presence or absence of electrical power Pigtail fiber connectors Four fiber cables that connect to the GBE link ports on the front panel of the SCE 1000 platform NET Tx NET Rx SUB Tx SUB Rx No Bypass LED ON Bypass module is not active GBE traffic flows through the SCE 1000 platform OFF Bypass module...

Страница 128: ...1000 platform Leave at least 1 5 cm vertical clearance between the SCE 1000 platform and the module panel to provide space for the cables from the front panel of the module to the rear of the SCE 1000 platform The module can now be cabled as explained in the next section Note If only one or two External Optical Bypass modules are deployed in one panel the empty third position can be used for trans...

Страница 129: ...s module to the NET GBE port of the SCE 1000 platform Rx Tx Step 5 Power up the SCE 1000 platform as explained in Starting the System and Observing Initial Conditions on page 7 2 Warning Auto Negotiation should be configured identically for the two SCE 1000 platform GBE interfaces and the GBE interfaces of the switch router on either side of the External Optical Bypass module It is recommended tha...

Страница 130: ...herefore be lit Specifications Item Value Optical Connectors SC Switching Speed 15 ms max Operating Wavelength Multi Mode 850 nm Single Mode 1310 nm Operating Temperature 10 C to 65 C 14 F to 149 F Storage Temperature 30 C to 70 C 22 F to 158 F Weight 12 oz 340 g Table A 1 Control cable pinouts Function Pin D type side Pin RJ 45 side Bypass Present common to 2 1 1 Bypass Present common to 1 2 2 GN...

Страница 131: ...g 8 2 Configure GigabitEthernet Auto Negotiation 6 4 Configuring Auto Negotiation 6 3 Configuring the GBE Interface Parameters 6 3 Connecting the GBE Line Interface Ports 6 5 Connecting the line ports to the network 6 1 Connecting the Local Console 5 1 Connecting the Management Interface 5 24 Connecting the Management Interfaces and Performing Initial System Configuration 5 1 Connection Mode Param...

Страница 132: ...ring Documentation xi Organization viii P Performing Complex Configurations 7 7 Physical Installation 3 3 3 6 Power Supply Overview 4 11 Power Supply Specifications 4 14 Powering Down a DC Input Power Supply Unit and Removing the DC Input Leads 4 16 Powering Down an AC Input Power Supply 4 15 Powering Down the Power Supply Unit and Disconnecting Input Power 4 15 Preface vii Preparing to Install th...

Страница 133: ...ng SNMP 5 16 Step 9 Configuring the Topology Dependent Parameters 5 19 Subscriber Management 1 5 T Technical Assistance Center xii Testing Connectivity Examining Link LEDs and Counters 6 6 The Cisco Service Control Concept 1 1 The External Optical Bypass Module A 1 The External Optical Bypass Module Front Panel A 3 The Logging System 8 4 The SCE Platform 1 3 2 1 The User Log 8 4 Tools and Parts Re...

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