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D15332.01 MX200 G2 and MX300 G2 Administrator Guide CE8.0, NOVEMBER 2015.

Cisco TelePresence MX200 G2 and MX300 G2

Administrator Guide

Maintenance > System

Recovery

and select the

Remote Support User

tab.

The remote support user should only be enabled for

troubleshooting reasons when instructed by Cisco TAC.

Create a remote support user

About the remote support

user

In cases where you need to diagnose

problems on the video system you can

create a remote support user.

The remote support user is granted read

access to the system and has access to

a limited set of commands that can aid

troubleshooting.

You will need assistance from Cisco

Technical Assistance Center (TAC) to

acquire the password for the remote

support user.

Create remote support user

1. Click

Create user

2. Open a case with Cisco TAC.

3. Copy the text in the

Token

field and send

it to Cisco TAC.

4. Cisco TAC will generate a

password

The remote support user is valid for seven

days, or until it is deleted.

Delete remote support user

Click

Delete user

Introduction

Configuration

Peripherals

Maintenance

System settings

Appendices



Maintenance

Содержание MX200 G2

Страница 1: ... Cisco Systems Inc All rights reserved 1 Cisco TelePresence MX200 G2 and MX300 G2 Administrator Guide Collaboration Endpoint software version 8 0 NOVEMBER 2015 Administrator guide for Cisco TelePresence MX200 G2 and MX300 G2 Introduction Configuration Peripherals Maintenance System settings Appendices ...

Страница 2: ...age local contacts 39 Peripherals 40 Connect the Touch 10 controller 41 Maintenance 44 Upgrade the system software 45 Add option keys 47 System status 48 Run diagnostics 49 Download log files 50 Create a remote support user 51 Backup or restore a configuration 52 Revert to the previously used software image 53 Factory reset the video system 54 Factory reset the Touch 10 56 Capture user interface s...

Страница 3: ...s 99 SIP settings 100 Standby settings 104 SystemUnit settings 105 Time settings 106 UserInterface settings 109 Video settings 111 Experimental settings 121 Appendices 122 How to use Touch 10 123 Set up remote monitoring 124 Access call information while using the web interface 125 Place a call using the web interface 126 Share content using the web interface 128 Local layout control 129 Control t...

Страница 4: ... NOVEMBER 2015 www cisco com Copyright 2015 Cisco Systems Inc All rights reserved 4 Cisco TelePresence MX200 G2 and MX300 G2 Administrator Guide Chapter 1 Introduction Introduction Configuration Peripherals Maintenance System settings Appendices Introduction ...

Страница 5: ...in the Getting started guide Refer to the User documentation on the Cisco web site appendix for more information about the guides for this endpoint Downloading the user documentation We recommend you visit the Cisco web site regularly for updated versions of the guides http www cisco com go mx docs Software Download software for the endpoint from the Cisco web site http www cisco com cisco softwar...

Страница 6: ...hers are different syntactically in order to cater for underlying architectural changes More status information and configurations are available on the video system s web interface than in the API Refer to the What s New chapter in the API guide for the video system to see the changes that are made to the public API Intelligent Proximity for content sharing Cisco Proximity allows you to automatica...

Страница 7: ...olution Remote monitoring For increased security it is only possible to take snapshots of the local and far end video streams from the video system s web interface when a Remote Monitoring option key is installed on the video system Remote monitoring is enabled once the option key is added and the video system is rebooted No warning messages or indicators are sent to the users of the video system ...

Страница 8: ... CTMS Encryption NetworkServices CTMS Mode NetworkServices HTTPS Mode NetworkServices Medianet Metadata NetworkServices MultiWay SIP AuthenticateTransferror SIP OCSP SIP Profile 1 Outbound SIP Profile 1 Proxy n Discovery SystemUnit CallLogging Mode SystemUnit MenuLanguage Time OlsonZone UserInterface OSD LanguageSelection UserInterface OSD LoginRequired UserInterface TouchPanel DefaultPanel Video ...

Страница 9: ...er Prominent Overlay Single NEW Auto Equal Prominent Overlay Single Video Input Connector n InputSourceType OLD other camera PC DVD document_camera whiteboard NEW other camera PC mediaplayer document_camera whiteboard Video Input Connector n PresentationSelection OLD Manual Automatic OnConnect NEW Manual OnConnect Video Output Connector n Resolution OLD Auto 1024_768_60 1280_1024_60 1280_720_50 12...

Страница 10: ...nce 1 VideoBandwidth PresentationChannel Weight Renamed to Conference VideoBandwidth PresentationChannel Weight H323 Profile 1 Authentication LoginName Renamed to H323 Authentication LoginName H323 Profile 1 Authentication Mode Renamed to H323 Authentication Mode H323 Profile 1 Authentication Password Renamed to H323 Authentication Password H323 Profile 1 CallSetup Mode Renamed to H323 CallSetup M...

Страница 11: ...CamCtrlPip CallSetup Duration Renamed to Video Selfview OnCall Duration Video CamCtrlPip CallSetup Mode Renamed to Video Selfview OnCall Mode Video DefaultPresentationSource Renamed to Video Presentation DefaultSource Video Layout LocalLayoutFamily Renamed to Video DefaultLayoutFamily Local Video Layout RemoteLayoutFamily Renamed to Video DefaultLayoutFamily Remote Video PIP ActiveSpeaker DefaultV...

Страница 12: ...up to 1080p60 Support for high definition multimedia and presentation sharing at 1080p30 resolution Support for the dual display feature that allows another screen to be added for content sharing Support for the one button to push feature for starting scheduled meetings Embedded MultiSite conferencing option that allows up to three additional participants individual transcoding no external bridge ...

Страница 13: ...0 G2 and MX300 G2 Administrator Guide Mounting options floor stand wheel base wall mount Two external microphones Touch 10 user interface Internal microphone 55 LCD monitor Precision HD camera Embedded codec Loudspeakers MX200 G2 and MX300 G2 at a glance page 2 of 3 MX300 G2 Introduction Configuration Peripherals Maintenance System settings Appendices Introduction ...

Страница 14: ...and MX300 G2 Administrator Guide One external microphone Touch 10 user interface Internal microphone 42 LCD monitor Precision HD camera Embedded codec Loudspeakers MX200 G2 and MX300 G2 at a glance page 3 of 3 MX200 G2 Mounting options floor stand wheel base table stand wall mount Introduction Configuration Peripherals Maintenance System settings Appendices Introduction ...

Страница 15: ... API How to administer the video system Access method Notes How to enable disable the methods HTTP HTTPS Used by the web interface of the video system Nonsecure HTTP or secure HTTPS communication HTTP Enabled by default HTTPS Enabled by default NetworkServices HTTP Mode Restart the video system for changes to take effect Telnet Nonsecure TCP IP connection Disabled by default NetworkServices Telnet...

Страница 16: ...tion portal for the video system You can connect from a computer and administer the system remotely It provides full configuration access and offers tools and mechanisms for maintenance Note The web interface requires that HTTP or HTTPS is enabled refer to NetworkServices HTTP Mode setting We recommend that you use the latest release of one of the major web browsers Connect to the video system Ope...

Страница 17: ...cess rights in the User administration chapter How to administer the video system page 3 of 4 How the web interface is organized Main menu Configuration System Configuration System Status Local Contacts Management Personalization Peripherals User Administration Sign In Banner Startup Scripts API Security Call Control Home Diagnostics Troubleshooting Call History Log Files User Interface Screenshot...

Страница 18: ...Settings available on the Touch controller UserInterface UserPreferences On default UserInterface UserPreferences Off Administrator Settings Date Time Location Call Details Provisioning Pairing IP VLAN Codec Network Status Codec IP VLAN Touch Network Status Touch SIP H323 Security EMC Resilience Reset Protected by passphrase Administrator Settings Ringtone Sound Camera Control Main Source Selectio...

Страница 19: ...NOVEMBER 2015 www cisco com Copyright 2015 Cisco Systems Inc All rights reserved 19 Cisco TelePresence MX200 G2 and MX300 G2 Administrator Guide Chapter 2 Configuration Introduction Configuration Peripherals Maintenance System settings Appendices Configuration ...

Страница 20: ... The user cannot upload audit certificates and change the security audit settings USER A user with this role can make calls and search the contact lists The user can modify a few settings for example adjust the ringtone volume and set the time and date format AUDIT A user with this role can change the security audit settings and upload audit certificates Note that an administrator user account wit...

Страница 21: ...ase is set It is mandatory to set a passphrase for the default admin user in order to restrict access to system configuration It is also mandatory to set a passphrase for any other user with ADMIN rights Keep a copy of the passphrase in a safe place You have to factory reset the unit if you forget the passphrase A warning saying that the system passphrase is not set is shown on screen until a pass...

Страница 22: ...ings All system settings can be changed from the web interface Each system setting is described in the System settings chapter Different settings may require different user credentials In order to be sure that an administrator is able to change all system settings an administrator user must possess all user roles You can read more about user administration and user roles in the User administration...

Страница 23: ...ide initial information to all users he can create a sign in banner The message will be shown when the user signs in to the web interface or the command line interface Add a sign in banner Sign in to the web interface and navigate to Configuration Sign In Banner 1 Enter the message that you want to present to the user when he signs in 2 Click Save to activate the banner Introduction Configuration ...

Страница 24: ...e to them before communication can be set up The video system s certificates are text files that verify the authenticity of the system These certificates may be issued by a certificate authority CA Certificates are used for the following services HTTPS server SIP IEEE 802 1X and audit logging You can store many certificates on the video system but only one certificate can be enabled for each servi...

Страница 25: ...ificates must be signed by a trusted CA In order to verify the signature of the certificates a list of trusted CAs must reside on the video system The list must include all CAs needed in order to verify certificates for both audit logging and other connections If authentication fails the connection will not be established Sign in to the web interface navigate to Configuration Security and open the...

Страница 26: ...e CA list as other servers clients If the audit server authentication fails no audit logs are sent to the external server 1 Open the Security category 2 Find the Audit Server settings and enter the Address of the audit server If you set PortAssignment to Manual you must also enter a Port number for the audit server Click Save for the changes to take effect 3 Set Audit Logging Mode to ExternalSecur...

Страница 27: ...ertificates are checked against this list If the validation of the Cisco Expressway infrastructure certificate fails the video system will not be provisioned and registered Factory resetting the video system does not delete the list of pre installed certificates Sign in to the web interface navigate to Configuration Security and open the Preinstalled CAs tab View or disable certificates Use the De...

Страница 28: ...n Return to normal mode Click Disable strong security mode in order to restore the video system to normal mode Confirm your choice in the dialog box that appears The video system restarts automatically Set strong security mode Read carefully about the consequences of strong security mode before you continue 1 If you want to use strong security mode click Enable strong security mode and confirm you...

Страница 29: ... list and IP connectivity information are stored as normal A system restart does not delete this information As a general rule we recommend NOT to change the default settings for persistency Non persistent mode must be used in situations where a user is not supposed to see or trace back to any kind of logged information from the previous session In Non persistent mode the following information is ...

Страница 30: ... the CUCM IP address When you move the endpoint between CUCM clusters When you need to re generate or change the CUCM certificate More information about trust lists For more information about CUCM and trust lists read the Deployment guide for TelePresence endpoints on CUCM that is available on the Cisco web site The information in this chapter is only relevant for video systems that are registered...

Страница 31: ...um number of connections has been reached Video system Maximum number of connections SX80 10 SX20 7 SX10 7 MX700 MX800 10 MX200 G2 MX300 G2 7 Set up Intelligent Proximity for content sharing page 1 of 4 Proximity services Place calls and control the video system Dial mute adjust volume hang up Available on smartphones and tablets iOS and Android View shared content on a mobile device View shared c...

Страница 32: ...of 4 About ultrasound Cisco video systems emit ultrasound as part of the Proximity feature Most people are exposed to ultrasound more or less daily in many environments including industry commercial applications and home appliances MX Series In our integrated MX Series systems the ultrasound sound pressure level is below 75 dB at a distance of 75 cm or more from the loudspeaker Even if airborne ul...

Страница 33: ...imity indicator is shown on both the main display and the Touch controller Proximity is On and at least one service is enabled The Proximity feature is temporarily disabled About Proximity When Proximity is switched On the video system transmits ultrasound pairing messages The Proximity feature is switched On by default The ultrasound pairing messages are received by nearby devices with Proximity ...

Страница 34: ...ere audio reflections Acoustical treatment of meeting rooms is always highly recommended for the best meeting experience as well as Intelligent Proximity performance Cisco recommends only one video system with Intelligent Proximity enabled in a room Otherwise interference is likely to occur which may lead to problems with device discovery and session maintenance Basic troubleshooting Cannot detect...

Страница 35: ...finition profile should reflect the lighting conditions in the video conferencing room and the quality of the camera video input source The better the lighting conditions and the better the quality of the camera the higher the profile should be used In good lighting conditions the video encoder will provide better quality higher resolution or frame rate for a given call rate Generally the Medium p...

Страница 36: ...ty when you use your video system in an error prone environment ClearPath is a Cisco proprietary protocol All endpoints running CE software support ClearPath If the involved endpoints and infrastructure elements support ClearPath all packet loss resilience mechanisms are used in point to point connections including hosted conferences Only some of the mechanisms are supported in MultiSite conferenc...

Страница 37: ...wallpaper An existing wallpaper will be overwritten 1 Click Browse and locate the custom wallpaper image file 2 Click Upload to save the file on the video system Supported file formats BMP GIF JPEG PNG Maximum file size 4 MByte The custom wallpaper is automatically activated once uploaded Activate or deactivate the custom wallpaper If a custom wallpaper is stored on the video system it will be sho...

Страница 38: ...one from the web interface Note that the ringtone will be played back on the video system itself and not on the computer running the web interface Sign in to the web interface and navigate to Configuration Personalization Change the ringtone 1 Choose a ringtone from the drop down list 2 Click Save to make it the active ringtone Play back the ringtone Click the play button to play back the ringtone...

Страница 39: ...ntacts Sign in to the web interface and navigate to Configuration Local Contacts Management Import Export contacts from file Click Export to save the local contacts in a file and click Import to bring in contacts from a file Note that all current local contacts are discarded when you import new contacts from a file Where to find the local contacts Touch controller Tap Contacts Favorites to find al...

Страница 40: ...0 NOVEMBER 2015 www cisco com Copyright 2015 Cisco Systems Inc All rights reserved 40 Cisco TelePresence MX200 G2 and MX300 G2 Administrator Guide Chapter 3 Peripherals Introduction Configuration Peripherals Maintenance System settings Appendices Peripherals ...

Страница 41: ...Connect Touch 10 to the video system as illustrated Touch 10 set up Once Touch 10 is connected to power the set up procedure begins Follow the instructions on screen If Touch 10 needs software upgrade new software will be downloaded from the video system and installed on the unit automatically as part of the set up procedure Touch 10 restarts after the upgrade Connect the Touch 10 controller page ...

Страница 42: ...eo system does not appear in the list of available systems you can pair the devices manually Click Select codec manually enter the IP address or host name of the video system and tap Start Pairing You have to enter the video system s administrator username and password for the paring process to commence If Touch 10 needs software upgrade new software will be downloaded from the video system and in...

Страница 43: ...10 physical interface Ethernet with PoE for power and Ethernet Mini jack 3 5mm not in use Micro USB for maintenance only Two USB connectors not in use Not in use Sound bar for audio adjustment Audio mute Touch screen Adjustable support to accommodate individual ergonomic needs Connect the Touch 10 controller page 3 of 3 Introduction Configuration Peripherals Maintenance System settings Appendices ...

Страница 44: ...0 NOVEMBER 2015 www cisco com Copyright 2015 Cisco Systems Inc All rights reserved 44 Cisco TelePresence MX200 G2 and MX300 G2 Administrator Guide Chapter 4 Maintenance Introduction Configuration Peripherals Maintenance System settings Appendices Maintenance ...

Страница 45: ...ake into account these considerations upgrading to CE8 0 can leave you with a non functioning deployment that requires you to downgrade Do you require features that are no longer supported Are you currently using the API for example Crestron or AMX Are your endpoints running TC7 3 1 or earlier Install CE8 0 Install CE8 0 No No Yes Update your application to the new API commands before installing C...

Страница 46: ...ll new software Download the appropriate software package and store it on your computer This is a pkg file 1 Click Browse and find the pkg file that contains the new software The software version will be detected and shown 2 Click Install software to start the installation process The complete installation normally take no longer than 15 minutes You can follow the progress on the web page The vide...

Страница 47: ...al functionality the corresponding option key must be present on the video system Each video system has unique option keys Option keys are not deleted when performing a software upgrade or factory reset so they need to be added only once Contact your Cisco representative to obtain information about available options and how to get the required key s Add an option key 1 Enter an Option Key in the a...

Страница 48: ... for the video networks SIP and H 323 is included as well as the number URI to use when making a call to the system System status Detailed system status Sign in to the web interface and navigate to Configuration System Status in order to find more detailed status information Search for a status entry Enter as many letters as needed in the search field All entries that contain these letters are sho...

Страница 49: ...iagnostics Troubleshooting The troubleshooting page lists the status for some common sources of errors The list may be different for different products and installations Errors and critical issues are clearly marked in red color warnings are yellow Run diagnostics Run diagnostics Click Re run diagnostics to ensure that the list is up to date Leave standby mode If the video system is in standby mod...

Страница 50: ...s are archived in a time stamped historical log file each time the video system restarts If the maximum number of historical log files is reached the oldest one will be overwritten Extended logging mode Extended logging mode may be switched on to help diagnose network issues and problems during call setup While in this mode more information is stored in the log files Extended logging uses more of ...

Страница 51: ...agnose problems on the video system you can create a remote support user The remote support user is granted read access to the system and has access to a limited set of commands that can aid troubleshooting You will need assistance from Cisco Technical Assistance Center TAC to acquire the password for the remote support user Create remote support user 1 Click Create user 2 Open a case with Cisco T...

Страница 52: ...with the configuration you want to restore 2 Click Restore to reconfigure the system as defined in the file Some settings require that you restart the video system before they take effect About configuration backup All the system settings which are available on the System configuration page can be listed on screen or stored as a backup text file The backup text file can be loaded back onto the sys...

Страница 53: ... files and configuration of the video system before you swap to the previously used software image Back up log files and system configuration 1 Select the Backup tab 2 Click Download Logs and follow the instructions to save the log files on your computer 3 Click Download Configuration Backup and follow the instructions to save the configuration file on your computer Revert to the previously used s...

Страница 54: ...e as before We recommend that you back up the log files and configuration of the video system before you perform a factory reset otherwise these data will be lost Back up log files and system configuration Sign in to the web interface and navigate to Maintenance System Recovery Back up log files and system configuration 1 Select the Backup tab 2 Click Download Logs and follow the instructions to s...

Страница 55: ...approximately 10 seconds Then release the button 3 Wait while the video system reverts to the default factory settings The video system restarts automatically when finished This may take a few minutes The video system confirms the factory reset by displaying a notification on the main screen The notification disappears after approximately 10 seconds Factory reset the video system page 2 of 2 Lift ...

Страница 56: ...a new configuration automatically from the video system Mute Volume down In an error situation it may be required to factory reset the Touch controller to recover connectivity This should be done only when in contact with the Cisco support organization When factory resetting the Touch controller the pairing information is lost and the Touch itself not the video system is reverted to factory defaul...

Страница 57: ...of the on screen display The screenshot displays in the area below the buttons It may take up to 30 seconds before the screenshot is ready All captured snapshots are included in the list above the buttons Click the screenshot ID to display the image Delete screenshots If you want to delete all screenshots click Remove all To delete just one screenshot click the button for that screenshot About use...

Страница 58: ...VEMBER 2015 www cisco com Copyright 2015 Cisco Systems Inc All rights reserved 58 Cisco TelePresence MX200 G2 and MX300 G2 Administrator Guide Chapter 5 System settings Introduction Configuration Peripherals Maintenance System settings Appendices System settings ...

Страница 59: ...ume 63 CallHistory settings 65 CallHistory Mode 65 Cameras settings 66 Cameras Camera 1 Backlight DefaultMode 66 Cameras Camera 1 Brightness DefaultLevel 66 Cameras Camera 1 Brightness Mode 66 Cameras Camera 1 Focus Mode 66 Cameras Camera 1 Gamma Level 67 Cameras Camera 1 Gamma Mode 66 Cameras Camera 1 Mirror 67 Cameras Camera 1 Whitebalance Level 67 Cameras Camera 1 Whitebalance Mode 67 Cameras P...

Страница 60: ...k 1 DNS Server 1 3 Address 79 Network 1 IEEE8021X AnonymousIdentity 80 Network 1 IEEE8021X Eap Md5 80 Network 1 IEEE8021X Eap Peap 81 Network 1 IEEE8021X Eap Tls 80 Network 1 IEEE8021X Eap Ttls 80 Network 1 IEEE8021X Identity 80 Network 1 IEEE8021X Mode 79 Network 1 IEEE8021X Password 80 Network 1 IEEE8021X TlsVerify 79 Network 1 IEEE8021X UseClientCertificate 79 Network 1 IPStack 81 Network 1 IPv...

Страница 61: ...ternalManager Domain 94 Provisioning ExternalManager Path 94 Provisioning ExternalManager Protocol 94 Provisioning HttpMethod 93 Provisioning LoginName 93 Provisioning Mode 93 Provisioning Password 93 Proximity settings 95 Proximity Mode 95 Proximity Services CallControl 95 Proximity Services ContentShare FromClients 95 Proximity Services ContentShare ToClients 95 RTP settings 96 RTP Ports Range S...

Страница 62: ...InputSourceType 113 Video Input Connector 1 4 Name 113 Video Input Connector 1 4 OptimalDefinition Profile 114 Video Input Connector 1 4 OptimalDefinition Threshold60fps 114 Video Input Connector 1 4 Visibility 115 Video Input Connector 2 4 PresentationSelection 114 Video Input Connector 2 4 Quality 113 Video Input Connector 2 4 RGBQuantizationRange 115 Video Input Connector 2 DviType 113 Video La...

Страница 63: ...al telephone service audio system is connected via the codec and is to be available when the codec is not in a call When set to InCallOnly this will prevent the audio system from being muted by mistake Audio Microphones PhantomVoltage Define whether or not to always have phantom voltage 11 V 1 V on the microphone inputs Requires user role ADMIN Default value AlwaysOn Value space AlwaysOn Auto Alwa...

Страница 64: ...DMIN Default value On Value space Off On Off Disable the audio input microphone connector On Enable the audio input microphone connector Audio Output InternalSpeaker Mode Define whether or not to use the video system s integrated speakers Requires user role ADMIN Default value On Value space Off On Off Disable the video system s integrated speakers On Enable the video system s integrated speakers ...

Страница 65: ...mation about calls that are placed or received are stored including missed calls and calls that are not answered call history This determines whether or not the calls appear in the Recents list in the user interfaces Requires user role ADMIN Default value On Value space Off On Off New entries are not added to the call history On New entries are stored in the call history list Introduction Configur...

Страница 66: ...setting Cameras Camera 1 Brightness DefaultLevel Define the brightness level Requires the Cameras Camera n Brightness Mode to be set to Manual Requires user role USER Default value 20 Value space Integer 1 31 The brightness level Cameras Camera 1 Focus Mode Define the camera focus mode Requires user role USER Default value Auto Value space Auto Manual Auto The camera will auto focus once a call is...

Страница 67: ...ce mode Requires user role USER Default value Auto Value space Auto Manual Auto The camera will continuously adjust the white balance depending on the camera view Manual Enables manual control of the camera white balance The white balance level is set using the Cameras Camera n Whitebalance Level setting Cameras Camera 1 Whitebalance Level Define the white balance level Requires the Cameras Camera...

Страница 68: ...should refocus or use the focus value that is stored with the preset Requires user role ADMIN Default value Auto Value space Auto Off On Auto Whether the camera refocuses or not when selecting a preset depends on the camera type Off The focus value that is stored with the preset will be used The camera will not refocus when selecting a preset On The camera will refocus when selecting a preset The ...

Страница 69: ...icrophone to be muted when the call is answered Requires user role ADMIN Default value Off Value space Off On Off You must answer incomming calls manually by tapping Answer on the Touch controller On The system automatically answers incoming calls except if you are already in a call You must always answer or decline incoming calls manually when you are already engaged in a call Conference AutoAnsw...

Страница 70: ...alue 60 Value space Integer 0 1440 Set the number of minutes between 0 and 1440 i e 24 hours before the Do Not Disturb session times out automatically Conference Encryption Mode Define the conference encryption mode A padlock with the text Encryption On or Encryption Off displays on screen for a few seconds when the conference starts NOTE If the Encryption Option Key is not installed on the video ...

Страница 71: ...ReceiveCallRate This configuration applies when using a video system s built in MultiSite feature optional to host a multipoint video conference Define the maximum overall receive bit rate allowed The bit rate will be divided fairly among all active calls at any time This means that the individual calls will be up speeded or down speeded as appropriate when someone leaves or enters a multipoint co...

Страница 72: ...Multiparty conferences are set up using the built in MultiSite feature If MultiSite is chosen when the MultiSite feature is not available the Multipoint Mode will automatically be set to Off CUCMMediaResourceGroupList Multiparty conferences are hosted by the CUCM configured conference bridge This setting is provisioned by CUCM in a CUCM environment and should never be set manually by the user Conf...

Страница 73: ... hold The presentation will not be shared while you are on hold but it will continue automatically when the call is resumed Conference VideoBandwidth Mode Define the conference video bandwidth mode Requires user role ADMIN Default value Dynamic Value space Dynamic Static Dynamic The available transmit bandwidth for the video channels are distributed among the currently active channels If there is ...

Страница 74: ...t available unless both the FacilityService Service n Name and the FacilityService Service n Number settings are properly set Only FacilityService Service 1 is available on the Touch controller The name will show on the facility service call button which appears when you tap the question mark icon in the top bar Requires user role ADMIN Default value Value space String 0 1024 The name of the facil...

Страница 75: ...the system will still try to register Requires the H 323 Authentication Mode to be enabled Requires user role ADMIN Default value Value space String 0 50 The authentication login name H323 Authentication Password The system sends the H323 Authentication Login Name and the H323 Authentication Password to an H 323 Gatekeeper for authentication The authentication is a one way authentication from the ...

Страница 76: ...Valid characters are 0 9 and H323 H323Alias ID Define the H 323 Alias ID which is used to address the system on a H 323 Gatekeeper and will be displayed in the call lists Requires user role ADMIN Default value Value space String 0 49 The H 323 Alias ID Example firstname lastname company com My H 323 Alias ID H323 NAT Mode The firewall traversal technology creates a secure path through the firewall...

Страница 77: ...245 port numbers used for H 323 call signaling Requires user role ADMIN Default value Dynamic Value space Dynamic Static Dynamic The system will allocate which ports to use when opening a TCP connection The reason for doing this is to avoid using the same ports for subsequent calls as some firewalls consider this as a sign of attack When Dynamic is selected the H 323 ports used are from 11000 to 2...

Страница 78: ...Define the logging mode for the video system syslog service When disabled the syslog service does not start and most of the event logs are not generated The Historical Logs and Call Logs are not affected Requires user role ADMIN Default value On Value space Off On Off Disable the system logging service On Enable the system logging service Introduction Configuration Peripherals Maintenance System s...

Страница 79: ... The 802 1X authentication is enabled Network 1 IEEE8021X TlsVerify Verification of the server side certificate of an IEEE802 1x connection against the certificates in the local CA list when TLS is used The CA list must be uploaded to the video system This can be done from the web interface This setting takes effect only when Network 1 IEEE8021X Eap Tls is enabled On Requires user role ADMIN Defau...

Страница 80: ...ap Md5 Define the Md5 Message Digest Algorithm 5 mode This is a Challenge Handshake Authentication Protocol that relies on a shared secret Md5 is a Weak security Requires user role ADMIN Default value On Value space Off On Off The EAP MD5 protocol is disabled On The EAP MD5 protocol is enabled default Network 1 IEEE8021X Eap Ttls Define the TTLS Tunneled Transport Layer Security mode Authenticates...

Страница 81: ...set to IPv6 the system will use IPv6 on the network interface Network 1 IPv4 Assignment Define how the system will obtain its IPv4 address subnet mask and gateway address This setting only applies to systems on IPv4 networks Requires user role ADMIN Default value DHCP Value space Static DHCP Static The addresses must be configured manually using the Network IPv4 Address Network IPv4 Gateway and Ne...

Страница 82: ...e Value space String 0 64 A valid IPv6 address Network 1 IPv6 Gateway Define the IPv6 network gateway address This setting is only applicable when the Network IPv6 Assignment is set to Static Requires user role ADMIN Default value Value space String 0 64 A valid IPv6 address Network 1 IPv6 DHCPOptions Retrieve a set of DHCP options for example NTP and DNS server addresses from a DHCPv6 server Requ...

Страница 83: ...e 0 Value space Integer 0 63 Set the priority of the video packets in the IP network the higher the number the higher the priority The default value is 0 best effort Network 1 QoS Diffserv Data This setting will only take effect if Network QoS Mode is set to Diffserv Define which priority Data packets should have in the IP network The priority for the packets ranges from 0 to 63 the higher the num...

Страница 84: ...doubt contact your network administrator The priority set here might be overridden when packets are leaving the network controlled by the local network administrator Requires user role ADMIN Default value 0 Value space Integer 0 63 Set the priority of the NTP packets in the IP network the higher the number the higher the priority The default value is 0 best effort Network 1 RemoteAccess Allow Defi...

Страница 85: ... Cisco UCM Cisco Unified Communications Manager as provisioning infrastructure Note that Auto mode will NOT work if the NetworkServices CDP Mode setting is Off Requires user role ADMIN Default value Auto Value space Auto Manual Off Auto The Cisco Discovery Protocol CDP if available assigns an id to the voice VLAN If CDP is not available VLAN is not enabled Manual The VLAN ID is set manually using ...

Страница 86: ... using the HTTP or HTTPS HTTP Secure protocols Note that the video system s web interface use HTTP or HTTPS If this setting is switched Off you cannot use the web interface If you need extra security encryption and decryption of requests and pages that are returned by the web server allow only HTTPS Requires user role ADMIN Default value HTTP HTTPS Value space Off HTTP HTTPS HTTPS Off Access to th...

Страница 87: ...55 A valid URL NetworkServices NTP Mode The Network Time Protocol NTP is used to synchronize the system s time and date to a reference time server The time server will be queried regularly for time updates Requires user role ADMIN Default value Auto Value space Auto Manual Off Auto The system will use an NTP server for time reference As default the server address will be obtained from the network ...

Страница 88: ...m SNMP Managers a PC program etc for example about system location and system contact SNMP traps are not supported Requires user role ADMIN Default value Value space String 0 64 A valid IPv4 address IPv6 address or DNS name NetworkServices SNMP CommunityName Define the name of the Network Services SNMP Community SNMP Community names are used to authenticate SNMP requests SNMP requests must have a ...

Страница 89: ...er the video system has been switched on or restarted The default operation is that UPnP is enabled when you switch on or restart the video system Then UPnP is automatically disabled after the timeout period that is defined in the NetworkServices UPnP Timeout setting When UPnP is enabled the video system advertises its presence on the network The advertisement permits a Touch controller to discove...

Страница 90: ...me text is Login successful On The welcome text is Welcome to system name Software version Software release date Login successful NetworkServices XMLAPI Mode Enable or disable the video system s XML API For security reasons this may be disabled Disabling the XML API will limit the remote manageability with for example TMS which no longer will be able to connect to the video system Requires user ro...

Страница 91: ...maximum level as defined in the Peripherals Pairing Ultrasound Volume MaxLevel setting Static Use only if advised by Cisco Peripherals Pairing Ultrasound Volume MaxLevel This setting applies to the Intelligent Proximity feature Set the maximum volume of the ultrasound pairing message Refer to the Peripherals Pairing Ultrasound Volume Mode setting Requires user role ADMIN Default value 70 Value spa...

Страница 92: ...k server type Requires user role ADMIN Default value Off Value space Off VCS TMS CUCM Off Do not use a phonebook VCS The phonebook is located on the Cisco TelePresence Video Communication Server TMS The phonebook is located on the Cisco TelePresence Management Suite server CUCM The phonebook is located on the Cisco Unified Communications Manager Phonebook Server 1 URL Define the address URL to the...

Страница 93: ...f The video system is not configured by a provisioning system Auto Automatically select the provisioning server TMS Push configurations to the video system from TMS Cisco TelePresence Management System VCS Push configurations to the video system from VCS Cisco TelePresence Video Communication Server CUCM Push configurations to the video system from CUCM Cisco Unified Communications Manager Edge Pu...

Страница 94: ...dancy Define the address of the alternate CUCM If the main CUCM is not available the endpoint will be provisioned by the alternate CUCM When the main CUCM is available again the endpoint will be provisioned by this CUCM Requires user role ADMIN Default value Value space String 0 64 A valid IPv4 address IPv6 address or DNS name Provisioning ExternalManager Protocol Define whether to use the HTTP un...

Страница 95: ...his setting to take any effect Requires user role ADMIN Default value Disabled Value space Enabled Disabled Enabled Call control from a Proximity client is enabled Disabled Call control from a Proximity client is disabled Proximity Services ContentShare FromClients Enable or disable content sharing from Proximity clients When this setting is enabled you can share content from a Proximity client wi...

Страница 96: ...r any change to this setting to take effect Requires user role ADMIN Default value 2326 Value space Integer 1024 65438 Set the first port in the range of RTP ports RTP Ports Range Stop Define the last port in the range of RTP ports As default the system is using the UDP ports in the range 2326 to 2487 for RTP and RTCP media data Each media channel is using two adjacent ports for RTP and RTCP The d...

Страница 97: ...yslog server and the secure TCP server must be set up to listen for secure TLS TCP Syslog messages Security Audit OnError Action Define what happens when the connection to the syslog server is lost This setting is only relevant when Security Audit Logging Mode is set to ExternalSecure Requires user role AUDIT Default value Ignore Value space Halt Ignore Halt If a halt condition is detected the sys...

Страница 98: ...erface or if on a command line interface run the command xStatus Security Audit Server Port Requires user role AUDIT Default value Auto Value space Auto Manual Auto Will use UDP port number 514 when the Security Audit Logging Mode is set to External Will use TCP port number 6514 when the Security Audit Logging Mode is set to ExternalSecure Manual Will use the port value defined in the Security Aud...

Страница 99: ...8 data bits no parity and 1 stop bit Requires user role ADMIN Default value On Value space Off On Off Disable the serial port On Enable the serial port SerialPort LoginRequired Define if login shall be required when connecting to the serial port Requires user role ADMIN Default value On Value space Off On Off The user can access the codec via the serial port without any login On Login is required ...

Страница 100: ... role ADMIN Default value Value space String 0 128 A valid password SIP DefaultTransport Select the transport protocol to be used over the LAN Requires user role ADMIN Default value Auto Value space TCP UDP Tls Auto TCP The system will always use TCP as the default transport method UDP The system will always use UDP as the default transport method Tls The system will always use TLS as the default ...

Страница 101: ...n registered to a Cisco Unified Communications Manager CUCM the endpoint may be part of a shared line This means that several devices share the same directory number The different devices sharing the same number receive status from the other appearances on the line as defined in RFC 4235 Note that shared lines are set up by CUCM not by the endpoint Therefore do not change this setting manually CUC...

Страница 102: ...r the outbound proxy It is possible to use a fully qualified domain name or an IP address The default port is 5060 for TCP and UDP but another one can be provided Requires user role ADMIN Default value Value space String 0 255 A valid IPv4 address IPv6 address or DNS name SIP TlsVerify For TLS connections a SIP CA list can be uploaded to the video system This can be done from the web interface Req...

Страница 103: ... UserName Define the user name needed for accessing the TURN server Requires user role ADMIN Default value Value space String 0 128 A valid user name SIP Turn Password Define the password needed for accessing the TURN server Requires user role ADMIN Default value Value space String 0 128 A valid password SIP Type Enables SIP extensions and special behavior for a vendor or provider Requires user ro...

Страница 104: ...alue space None RestoreCameraPosition DefaultCameraPosition None No action RestoreCameraPosition When the video system restarts the camera returns to the position that it had before the restart DefaultCameraPosition When the video system restarts the camera moves to the factory default position Standby StandbyAction Define the camera position when going into standby mode Requires user role ADMIN D...

Страница 105: ...MX300 G2 Administrator Guide SystemUnit settings SystemUnit Name Define the system name The system name will be sent as the hostname in a DHCP request and when the codec is acting as an SNMP Agent Requires user role ADMIN Default value Value space String 0 50 Define the system name Introduction Configuration Peripherals Maintenance System settings Appendices System settings ...

Страница 106: ...lue space 24H 12H 24H Set the time format to 24 hours 12H Set the time format to 12 hours AM PM Time DateFormat Define the date format Requires user role USER Default value DD_MM_YY Value space DD_MM_YY MM_DD_YY YY_MM_DD DD_MM_YY The date January 30th 2010 will be displayed 30 01 10 MM_DD_YY The date January 30th 2010 will be displayed 01 30 10 YY_MM_DD The date January 30th 2010 will be displayed...

Страница 107: ...real America Montserrat America Nassau America New_York America Nipigon America Nome America Noronha America North_Dakota Beulah America North_Dakota Center America North_Dakota New_Salem America Ojinaga America Panama America Pangnirtung America Paramaribo America Phoenix America Port au Prince America Port_of_Spain America Porto_Acre America Porto_Velho America Puerto_Rico America Rainy_River Am...

Страница 108: ...rope Volgograd Europe Warsaw Europe Zagreb Europe Zaporozhye Europe Zurich GB GB Eire GMT GMT 0 GMT 0 GMT0 Greenwich HST Hongkong Iceland Indian Antananarivo Indian Chagos Indian Christmas Indian Cocos Indian Comoro Indian Kerguelen Indian Mahe Indian Maldives Indian Mauritius Indian Mayotte Indian Reunion Iran Israel Jamaica Japan Kwajalein Libya MET MST MST7MDT Mexico BajaNorte Mexico BajaSur Me...

Страница 109: ... system to make a keyboard click sound effect key tone when typing text or numbers on the Touch controller Requires user role USER Default value On Value space Off On Off There is no key tone sound effect On The key tone sound effect is turned on UserInterface Language Select the language to be used in menus and messages on the screen and Touch controller The default language is English Requires u...

Страница 110: ... to the video system using the web interface The following file formats are supported BMP GIF JPEG PNG The maximum file size is 2 MByte Requires user role USER Default value None Value space None Custom None There is no background image on the screen Custom Use the custom wallpaper as background image on the screen If no custom wallpaper is uploaded to the system the setting will revert to the def...

Страница 111: ...PiP will appear in the center right position LowerLeft The active speaker PiP will appear in the lower left corner of the screen LowerRight The active speaker PiP will appear in the lower right corner of the screen Video DefaultLayoutFamily Local Select which video layout family to use locally Requires user role ADMIN Default value Auto Value space Auto Equal Prominent Overlay Single Auto The defa...

Страница 112: ...e other participants will be small pictures in picture PiP Transitions between active speakers are voice switched Single The active speaker or the presentation if present will be shown in full screen The other participants are not shown Transitions between active speakers are voice switched Video DefaultMainSource Define which video input source shall be used as the main video source Requires user...

Страница 113: ...integrated camera Requires user role ADMIN Default value Connector 1 camera Other connectors PC Value space Connector 1 camera Other connectors camera PC mediaplayer document_ camera whiteboard other camera Use this when a camera is connected to the video input PC Use this when a computer is connected to the video input mediaplayer Use this when a media player is connected to the video input docum...

Страница 114: ...esolution where it should transmit 60fps So for all resolutions lower than this the maximum transmitted frame rate would be 30fps while above this resolution 60fps would also be possible if the available bandwidth is adequate Requires user role ADMIN Default value 1280_720 Value space 512_288 768_448 1024_576 1280_720 1920_1080 Never 512_288 Set the threshold to 512x288 768_448 Set the threshold t...

Страница 115: ...Input Connector 3 4 Visibility Requires user role ADMIN Default value Connector 1 Never Connector 2 Always Connector 3 4 IfSignal Value space Connector 1 Never Connector 2 3 4 Never Always IfSignal Never When the input source is not expected to be used as a presentation source set to Never Always When set to Always the menu selection for the video input connector will always be visible on the grap...

Страница 116: ...ings are used to signal the relative position of the displays that are connected to these outputs The integrated LCD display has HorizontalOffset 0 and VerticalOffset 0 implicit not configurable HorizontalOffset 0 and VerticalOffset 0 indicates that the display is positioned in center both horizontally and vertically A negative horizontal offset indicates that the monitor is left of center and a p...

Страница 117: ...res user role ADMIN Default value 0 Value space Integer 100 100 Range The value must be between 100 and 100 Video Output Connector 2 OverscanLevel Some monitors may not present the entire image that they receive This means that the outer parts of the image that is sent from the video system may be cut off when displayed on the monitor Use this setting to instruct the video system not to use the ou...

Страница 118: ...The value must be between 4000 and 9000 Video Presentation DefaultPIPPosition Define the position on screen of the presentation picture in picture PiP The setting only takes effect when the presentation is explicitly minimized to a PiP for example using the Touch controller The setting takes effect from the next call onwards if changed during a call it will have no effect on the current call Requi...

Страница 119: ... will be shown in fullscreen Video Selfview Default OnMonitorRole Define which monitor output to display the main video source self view on after a call Requires user role ADMIN Default value Current Value space First Second Current First The self view picture will be shown on the main screen Second The self view picture will be shown on the secondary screen Current When leaving a call the self vi...

Страница 120: ...ser role ADMIN Default value On Value space Off On Off self view is not shown automatically during call setup On self view is shown automatically during call setup Video Selfview OnCall Duration This setting only has an effect when the Video Selfview OnCall Mode setting is switched On In this case the number of seconds set here determines for how long self view is shown before it is automatically ...

Страница 121: ...21 Cisco TelePresence MX200 G2 and MX300 G2 Administrator Guide Experimental settings The Experimental settings are for testing only and should not be used unless agreed with Cisco These settings are not documented and WILL change in later releases Introduction Configuration Peripherals Maintenance System settings Appendices System settings ...

Страница 122: ... CE8 0 NOVEMBER 2015 www cisco com Copyright 2015 Cisco Systems Inc All rights reserved 122 Cisco TelePresence MX200 G2 and MX300 G2 Administrator Guide Appendices Introduction Configuration Peripherals Maintenance System settings Appendices Appendices ...

Страница 123: ... and to conduct presentations Press the Microphone button to mute unmute microphones Time of day Tap to contact Help desk if available Indicates wehther or not the Proximity feature is available Tap the upper left corner to access the System Information and Settings Restart the video system and activate deactivate Standby and the Proximity and Do not disturb modes The Touch 10 user interface and i...

Страница 124: ... the list of Installed options If not on the list remote monitoring is not available Enable remote monitoring Install the RemoteMonitoring option key How to install option keys are described in the Install option keys chapter PLEASE BE AWARE THAT IF YOU ENABLE THE REMOTE MONITORING OPTION YOU MUST MAKE SURE THAT YOU COMPLY WITH LOCAL LAWS AND REGULATIONS WITH REGARD TO PRIVACY AND PROVIDE ADEQUATE...

Страница 125: ...about connected calls Open the Call Information window Click the Call state indicator to open the Call Information window manually As default the Call Information window pops up automatically when the video system receives a call Switch incoming call notifications on or off Click Ignore incoming call notices to decide whether or not the Call Information window should pop up automatically when the ...

Страница 126: ...d the correct entry or enter one or more characters in the Search or Dial field Click the correct contact name 2 Click Call in the contact card Alternatively enter the complete URI or number in the Search and Dial field Then click the Call button that appears next to the URI or number When searching matching entries from the Local Directory and Recents lists will be listed as you type Hold and res...

Страница 127: ...Calling more than one A point to point video call a call involving two parties only can be expanded to include one more participant on audio only If your system is using the optional built in MultiSite feature up to four participants yourself included can join the video call conference Follow the same procedure to call the next conference participant as you did when calling the first participant C...

Страница 128: ...ou are not in a call the content is shared locally Share content using the web interface Sign in to the web interface and navigate to Call Control Share content 1 Choose which content source to share in the Presentation Source drop down list 2 Click Start Presentation Then the text changes to Stop Presentation Stop content sharing Click the Stop Presentation button that is present while sharing Pr...

Страница 129: ...erm layout is used to describe the various ways the videos from the conference participants and a presentation can appear on the screen Different types of meetings may require different layouts Change the layout Click Change layout and choose your preferred layout in the window that opens The set of layouts to choose from depends on the system configurations You may change the layout both when idl...

Страница 130: ...tems that have the Remote Monitoring option 2 Use the left and right arrows to pan the camera the up and down arrows to tilt it and and to zoom in and out Only relevant controls appear in the window Move the camera to a preset position 1 Click Presets to open a list of available presets If no presets are defined the button is disabled and named No presets 2 Click a preset s name to move the camera...

Страница 131: ...s pan tilt or zoom functionality Only the relevant controls will appear The local video system has the Remote Monitoring option Control the far end camera Sign in to the web interface and navigate to Call Control Control the remote participant s camera 1 Click the camera icon to open the remote camera control window 2 Use the left and right arrows to pan the camera the up and down arrows to tilt i...

Страница 132: ...tly updated by the video system to reflect system and process changes The status information is monitored from the web interface or from the API Command xml contains an overview of the commands available to instruct the system to perform an action The commands are issued from the API Valuespace xml contains an overview of all the value spaces of system settings status information and commands Acce...

Страница 133: ...are explained in the API guide for the video system Execute API commands and configurations from the web interface Execute API commands and configurations 1 Enter a command xCommand or xConfiguration or a sequence of commands in the text area 2 Click Execute to issue the command s About the API The application programming interface API is a tool for integration professionals and developers working...

Страница 134: ...ist of startup scripts You can create one or more startup scripts A green dot appears next to an active startup script a red ring appears next to an inactive startup script If you have more than one startup script they will run in the order from top to bottom of the list Creat a startup script 1 Click Create new 2 Enter a name for the startup script in the title input field 3 Enter the commands xC...

Страница 135: ... cable and you may need to install a serial port driver on the computer The serial connection can be used without an IP address DNS or a network Parameters Baud rate 115200 bps Data bits 8 Parity None Stop bit 1 Video system settings Serial communication is enabled by default Use the following configuration to change the behavior SerialPort Mode For security reasons you are asked to sign in before...

Страница 136: ...solutions 1080p60 and 720p60 F 1 7 Automatic or manual focus brightness and white balance Far end camera control Focus distance 0 98 ft 0 3 m to infinity AUDIO SYSTEM Integrated full range and base speakers Integrated full range microphone Support for two Cisco TelePresence Table Microphone 20 Mini jack audio input e g for PC Mini jack audio output USER INTERFACE Cisco TelePresence Touch 10 Ten in...

Страница 137: ...9 Advanced screen layouts Intelligent video management Local auto layout VIDEO INPUTS THREE INPUTS Two HDMI and one DVI I analog and digital input Support formats up to maximum 1920 1080 60fps HD1080p60 including 640 480 720 480 720 576 800 600 848 480 1024 768 1152 864 1280 720 1280 768 1280 800 1280 960 1280 1024 1360 768 1366 768 1400 1050 1440 900 1680 1050 1920 1080 Extended Display Identific...

Страница 138: ...y technology H 460 18 and H 460 19 firewall traversal SIP ICE Interactive Connectivity Establishment EMBEDDED ENCRYPTION H 323 and SIP point to point Standards based H 235v3 and Advanced Encryption Standard AES Automatic key generation and exchange Support in dual stream SECURITY FEATURES Management through Secure HTTP HTTPS and Secure Shell SSH Protocol Password protected IP administration Passwo...

Страница 139: ...ion Initiation Protocol SIP RFC 4145 TCP Based Media Transport in the SDP RFC 4235 An INVITE Initiated Dialog Event Package for the Session Initiation Protocol SIP RFC 4566 SDP Session Description Protocol RFC 4568 SDP Security Descriptions for Media Streams RFC 4574 The Session Description Protocol SDP Label Attribute RFC 4582 The Binary Floor Control Protocol draft ietf bfcpbis rfc4582bis 00 Rev...

Страница 140: ...ations required to get the system up and running Administrator guide Information required to administer your product Deployment guide for TelePresence endpoints on CUCM Tasks to perform to start using the video system with the Cisco Unified Communications Manager CUCM Maintain and Operate End User Guides User guides How to use the product Quick reference guides How to use the product Reference Gui...

Страница 141: ...CLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Any Internet Protocol IP addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers Any examples command display output network topology diagrams ...

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