C H A P T E R
6-1
Cisco uBR7200 Series Universal Broadband Router Hardware Installation Guide
OL-5421-03
6
Troubleshooting
This chapter provides troubleshooting information for the Cisco uBR7200 series universal broadband
routerand contains the following sections:
•
Problem Solving with Subsystems, page 6-2
•
Power Subsystem, page 6-5
•
Cooling Subsystem, page 6-5
•
Processor Subsystem, page 6-6
•
About Verifying the Downstream Signal, page 6-10
Overview
This chapter contains instructions to help installers and technicians troubleshoot hardware installation.
Figure 6-1
shows the general troubleshooting strategy used to troubleshoot the hardware. Refer to this
flow chart as necessary and follow the steps to isolate hardware problems to a specific subsystem.
For cable-specific commands for Cisco uBR7200 series universal broadband routers, refer to the
Cisco IOS CMTS Cable Command Reference Guide
at the following URL:
http://www.cisco.com/en/US/docs/ios/cable/command/reference/cbl_book.html
Resolve the problem if possible or contact the Cisco Technical Assistance Center.
Providing Information
If you are contacting Cisco TAC or your customer service representative, provide the following
information:
•
Date you received your Cisco uBR7200 series universal broadband router
•
Chassis serial number
•
Type of software and release number
•
Brief description of the problem you are having
•
Brief explanation of the steps you have taken to isolate and resolve the problem
•
Maintenance agreement or warranty information
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