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User guide
Troubleshooting: Tethering and mobile hotspot
I can't use Internet tethering
š
Check that your device is connected to the mobile network.
š
Check that data services are turned on. Swipe down from the top of the screen once using two fingers, or twice using
one finger. Tap
>
Data usage
. Confirm that the
Cellular data
switch is turned on.
š
Check that your wireless service plan is set up to use Internet tethering.
š
If your wireless service plan supports Internet tethering while roaming, check that data roaming is turned on. Swipe
down from the top of the screen once using two fingers, or twice using one finger. Tap
>
More
>
Cellular networks
.
Confirm that the
Data services while roaming
setting is set to
Prompt
or
On
.
š
If you use your device for work, your organization might not allow Internet tethering. For more information, check with
your administrator.
I can't use my device as a mobile hotspot
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Check that you're connected to the mobile network.
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Check that your wireless service plan is set up to use the mobile hotspot feature. If not, you must change your wireless
service plan before mobile hotspot can work on your device.
š
Your service provider might not allow the use of the mobile hotspot feature while roaming. For more information, check
your wireless service plan or contact your service provider.
š
If you're using your device for work, your organization might not allow the use of the mobile hotspot feature. For more
information, check with your administrator.
I can't find the mobile hotspot password
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If you set up a mobile hotspot, you must enter the mobile hotspot password on the device that is trying to connect to
your mobile hotspot.
š
To find your password, on your BlackBerry device, swipe down from the top of the screen once using two fingers, or
twice using one finger. Tap
>
More
>
Tethering & Mobile Hotspot
, and then tap
Set up Mobile Hotspot
. Tap the
Show password
checkbox.
VPN
A connection to a virtual private network (VPN) allows your device to use a wireless network connection to send data
to and receive data from a private network. For example, a VPN connection allows your device to connect securely to
your organization's network when you are working outside the office. When you connect to a VPN, the security and data
management policies for the private network protect your data.
Before you can connect to a VPN, you must add a VPN profile. Only the device owner can add and manage VPN profiles on
your device. You might also need to install a VPN app on your device. For more information, contact your administrator or
download a VPN app from the Google Play™ store.
Settings
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