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Troubleshooting for your Heater
Trouble
Probable Cause
Solution
• Heater
Does Not
Turn On.
☛
Timer Activated.
☛
Tip-over switch engaged.
☛
Manual user reset is
activated.
☛
Not plugged in properly.
☛
Electrical outlet does not
hold plug in securely.
☛
Thermostat set too low.
☛
Obstruction causing the
heater not to operate.
☛
Circuit breaker trips.
✔
Press the Power Button to turn on the
Heater.
✔
Set heater upright on a level surface and
follow the Tip-over Shut-off instructions to
resume operations.
✔
Follow reset instructions listed in this
manual.
✔
Ensure plug is properly inserted. Make
sure electrical outlet and circuit breaker
are working.
✔
Have outlet replaced by a licensed
electrician.
✔
Press the Thermostat Button to select the
highest temperature setting.
✔
Unplug the heater and remove all
obstructions. Position your heater 0.9m
(36 inches) away from all objects.
✔
Make sure no other high wattage
appliances are operating on the same
circuit and reset breaker if needed.
Trouble Shooting
General Information:
Environmental Factors - There are a number of factors that will affect your desired comfort level.
These factors can include insulation, open or drafty doors and windows, and outside temperature.
Please check and take action if any of these potential problems are affecting your heaters ability to
adequately warm your room.
Supplemental Heat - Portable electric heaters are intended for supplemental heating of the room you
are in and turn down the central heat thermostat. They are not intended to replace central heating
systems.
DO NOT attempt to repair or adjust any electrical or mechanical functions on this
heater. Doing so will void warranty. The inside of the heater contains no user
serviceable parts. All servicing should be performed by qualified personnel only.
Troubleshooting for your Heater
Trouble
Probable Cause
Solution
• Power Light
is Flashing.
☛
Auto Safety Shut-off system
is activated when there is
potential overheat.
✔
Follow Auto Safety Shut-off instructions to
reset the heater and allow sufficient time
for the heater to cool down before
plugging in again.
• Not Enough
Heat.
☛
Heater is in Low or Fan Only
setting.
☛
Thermostat set too low.
✔
Press the Thermostat Button to select
higher temperature setting.
• Heater
cycles ON
and OFF
frequently.
☛
The thermostat automatically
turns the heater on and off
to maintain selected comfort
level.
☛
Every 10-15 minute the
heater turns on and runs for
a minute.
✔
To make this occur less frequently press
the Thermostat Button to select the
highest setting.
✔
This is normal operation to ensure the
heater is maintaining the room temp
accurately.
• Remote
does not
work
☛
Battery low.
☛
Distance too far.
☛
Control Panel Display dirty.
✔
Change batteries (two AAA batteries,
1.5V).
✔
Remote works up to 6m (20 feet).
✔
Be sure to point remote at control panel
on heater and there are no obstructions.
✔
Make sure display panel is clean.
• Heater is
Blowing
Cold Air.
☛
When the heater is in
Thermostat Mode and
reaches the set temperature
it will automatically perform
a 15 second cool down
(blowing cold air) to ensure
thermostat accuracy.
☛
Unit is in the Fan Only
setting.
☛
Power Button may have
been pressed to turn off the
heater.
✔
Raise the temperature higher.
✔
Press the Thermostat Button to select
higher temperature setting.
✔
Press the Power Button to turn on the
heater.
• Fan Speed
Doesn't
Change.
☛
All heat settings control the
heat output of the heater
and not the fan speed. Fan
runs at the same speed on
all settings.
✔
Run heater with the highest temperature
setting for maximum heat output.
• Unexpected
Noise.
☛
You may hear a popping or
crackling sound as the
heater heats up. This is
normal and safe operation.
Once the heater heats up,
the crackling sound will go
away.
✔
If the noise persists, please contact your
local authorized distributor for Bionaire
TM
appliances.
• Unexpected
Smell.
☛
There may be an odor or
vapor coming from the
heater the first time you use
it or after prolonged or
seasonal storage.
✔
This is normal and is the result of dust or
other debris accumulating on the heating
element. Make sure the heater is in a well
ventilated area and continue running until
the odor or vapor goes away.
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