MERCURY PLUS
1-39
1.10 How to obtain technical assistance
In the event of any operating faults requiring the intervention of
specialised technicians, contact your nearest service centre or the
manufacturer.
To have your problem resolved as quickly as possible, you are advised
to state the data plate data (
serial number
) on the weighing instrument,
a complete and detailed description of the defect and any operations you
may have carried out in order to overcome it.
Also provide information about the system in which the terminal is
installed.
WARNING
The manufacturer shall not be answerable for faulty
operation or damage to the machine if modifications have
been made without the explicit written permission of the
manufacturer itself.
1.10.1 Identification data
An exact description of the model, serial number and the year of
manufacture will make it easier for our After-Sales Service staff to
provide rapid and efficient answers to any queries.
Always state this information whenever you contact our Technical
Assistance staff.
As a memo, we advise you to write down the identification data of your
system below:
Serial N°
.....
Model
.....
Year of manufacture
.....
Maximum capacity
Max =
.....
Division e =
.....
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