Deploying Avaya IP Office™ Platform IP500 V2
Page 341
15-601042 Issue 30j (18 May 2015)
IP Office™ Platform 9.1
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System Components: Applications
13.11.11 Voicemail Pro
This application requires various licenses entered into the IP Office configuration to control the features it offers and the
number of simultaneous connections (IP500 = 40 (IP Office 5.0+) or 30 (pre-IP Office 5.0), IP500 V2 = 40). The
operation of Voicemail Pro can be customized to provide special services. .
The Voicemail Pro software can be installed as separate Voicemail Pro client and server parts. This allows the remote
administration of the Voicemail Pro server from a PC with just the Voicemail Pro client installed. A copy of the client is
automatically installed locally with the Voicemail Pro server.
Source
DVD
IP Office Release 9.1 User/Admin DVD Set (2) (700506051) (Disk 1) or IP Office Application
Server Release 9.1 DVD Set (2)
Languages
Chinese (Mandarin and Cantonese), Danish, German, Greek, English (UK), English (US),
Spanish, Latin Spanish, Finnish, French, French Canadian, Hungarian, Italian, Korean, Dutch,
Norwegian, Polish, Portuguese, Brazilian, Swedish.
License
See
Voicemail Pro Licenses
.
The details below are for a Windows based server installation of Voicemail Pro. Voicemail Pro can also be installed as part
of a Linux based server installation using the
IP Office Application Server DVD
.
The Voicemail Pro server part of the software consists of several components in addition to the core server software,
these are:
·
Campaigns
The Voicemail Pro can be configured to run a campaign. This consists of a series of questions for which the
Voicemail Pro records the callers answer or key presses. The resulting recordings can then be played back by
users. The web aspect of campaigns allows user to perform this playback and processing of campaign recordings
via their web browser. This requires an IIS web server to be run on the same PC as the Voicemail Pro software.
·
Text to Speech (TTS)
Through adding additional licenses, the Voicemail Pro is able to use the TTS functions of Windows to speak text
and numbers to callers in addition to recording prompts. This is intended mainly for scenarios where the Voicemail
Pro is obtaining text and number values from a customer database.
·
Unified Messaging Service (UMS)
Voicemail Pro supports a feature called voicemail email to send messages or message alerts to a user's email
mailbox. This however is a one-way process with no link back to the user's voicemail mailbox on whether the
email has been read or deleted. UMS allows this to become a two-way process, where users can play voicemail
messages through their email mailbox or voicemail mailbox.
PC Requirements
For PC requirements refer to the appropriate IP Office installation or implementation manual for the application. For
operating system and browser support refer to
Operating System Summary
.
13.11.12 Web Collaboration
Web Collaboration is a service supported from IP Office Linux based servers other than the Unified Communications
Module. It works in conjunction with the one-X Portal for IP Office server.
Web Collaboration provides the user with functions to share documents, applications and their desktop in a web
collaboration conference. This runs in parallel with an audio conference hosted by the IP Office system.
·
Capacity matches the IP Office audio conferencing capacity.
·
Host users must be licensed for one-X Portal for IP Office and specifically for Web Collaboration using a Office
Worker, Teleworker or Power User profile.
·
Hosts can upload documents in PDF, JPEG and PNG formats.
·
10 documents per user
·
6MB per document.
·
Application sharing is not supported for MAC PC users.
·
Launch from browser URL or directly from Avaya Communicator, one-X Portal, Outlook plugin, Call Assistant.
·
Languages: English, French, Spanish, German, Italian, Portuguese, Russian, Swedish, Chinese, Japanese, Korean
13.11.13 IP Office Ports
Details of the range of ports used by IP Office and IP Office applications are found at
https://support.avaya.com/
helpcenter/getGenericDetails?detailId=C201082074362003
.
Most PC firewalls requests the user to allow various exceptions when a newly installed application first runs. However this
is not always the case, especially if the firewall is located elsewhere than the user's PC.
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