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Setting Your Availability
Issue 1.0 June 2002 45
w Web - Login (or Logout) – Lets you log in to (or log out of) the chat channel and respond to
chat contacts.
Note: Only log out of a media channel if instructed to do so by your administrator or
if you will be handling automated outbound calls using Outbound Contact.
3
In the Avaya Agent Login dialog box, enter your login ID, password, and any other information
required for the media channel.
4 Click OK.
Logging Out of Avaya Agent
When you log out of Avaya Agent, you automatically log out of all your Avaya applications also.
You may need to enter the reason that you are logging out of Avaya Agent.
To log out of Avaya Agent:
1
Click the Avaya Agent button at the top of the Avaya Agent.
2
Select Exit from the Avaya Agent menu.
3
If a Logout dialog box is displayed, select a reason. Then click OK.
Setting Your Availability
At any point in time, you are either available or unavailable to handle contacts in the media
channels. If you are available, contacts are assigned to you by the system.
You can set two basic types of availability:
n Your channel loads – The maximum number of contacts you can handle in a media channel at
any one time. For example, if you have a channel load of 3 emails, you could have a maximum
of three emails assigned to you at one time.
n
Your agent state – Whether you are available at a particular moment to handle contacts. Agent
states are Available, Aux-work (Busy), and Init. aux-work (Transition between Available and
Aux-work). Your agent state may apply to all media channels or to a single media channel.
You control your channel loads and your agent state through the Avaya Agent media frame, shown
below
Right-click a channel button (voice, email, or chat) to
Maximum channel loads
change a channel load.