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Chapter 7 Managing Outbound Contact Calls
198 Avaya Agent User’s Guide
b Click your name on the list on the Required Agent tab, and click OK.
8 To complete the call and speak with the next customer, click the Proceed button.
Outbound Contact displays new customer information on the desktop as it connects you with
the customer.
9 During the next call, the customer requests to be put in the contact center’s Do Not Call list for
this campaign.
a End the conversation.
b Click the Do Not Call button.
c Provide an explanation for this request and click OK.
10 To complete the call and speak with the next customer, click the Proceed button.
11 After two hours, it is time for your morning break. You want to make yourself unavailable to
speak with customers but you do not want to leave any of the jobs.
From the Status Control bar, click the On Break button.
Outbound Contact updates the icons that are associated with each job you joined. A coffee cup
replaces the blue open lock.
12 When you return from your 10-minute break, click the Off Break button from the Status
Control bar.
Outbound Contact updates the icons that precede each job replacing the coffee cup with the
blue open lock.
13 When you complete your calling activity, you complete your call, make yourself unavailable
for outbound calls, and leave the jobs, as follows:
a From the Status Control bar, click the Proceed and On Break buttons.
b On the Outbound Contact tab, click Leave Job.
Outbound Contact removes you from each job. As you leave a job, the software changes the
icons that precede each job from a blue open lock to a red closed lock.