Avaya Interaction Center 6.0, Руководство пользователя, Страница: 162 / 220

Chapter 6 Performing Chat & Email Tasks
162 Avaya Agent User’s Guide
To display different views of resources:
1 To show the contents of all folders and subfolders in the Resource area, use the Expand All
command (by selecting Expand All from the toolbar or from the Resources menu). To show
only the folder or folders that contain all the other folders, use the Collapse All command.
Note: You may have only one main folder, called Resources, that contains all the
other folders. In this case, the Collapse All command displays only that folder.
2 To hide the subfolders and contents of any folder that is currently open, right-click the folder
and click Collapse Folder from the pop-up menu. To show the subfolders and contents of any
folder that is currently closed, right-click it and select Expand Folder from the pop-up menu.
Tip: Keyboard characters to the side of the folder icons indicate whether folders are
open, closed, or empty. As in the Microsoft
®
Windows operating system, a closed
folder has a plus character (+), an open folder has a minus character (-), and an empty
folder does not have any character. You can use the “Filter by” drop-down menu to
display only the type of resources that you want to see, as follows:
3 To display only a particular type of resource within the open folders, click one of the following
items from the “Filter by” drop-down menu:
w
[Blank – Displays all types of resources for all tenants and all languages.]
w Tenant – Displays only the resources for a specified tenant, which may be any group in an
organization, such as a company, location, or workgroup.
w
Language – Displays only the resources for a specified language.
w Text Resources – Displays only text resources.
w URL Resources – Displays only URL resources.
w
Email Resources – Displays only Email resources.
Note: You cannot filter Suggested Responses or Email Templates.