Avaya Interaction Center 6.0, Руководство пользователя, Страница: 195 / 220

Task Summary
Issue 1.0 June 2002 195
“Acquiring” You from Media Channels
When the automated outbound calling activities require more agents than the other media channels
require, Outbound Contact “acquires” agents (makes the agents available for outbound calling
again).
Avaya Agent performs the following actions so that Outbound Contact can acquire you:
n
Displays the word “Outbound” below the Status Control bar on the Media tab
n
Resets your channel load for each channel to zero
n Moves you to the Outbound Contact tab
n Rejoins you to the jobs you originally joined
Note: To join additional jobs, click each job. Then click Join Job.
To resume your Outbound Contact activities:
n
Click the Off Break button.
You can now resume handling automated outbound calls.
For more information, see “Joining Outbound Jobs,” on page 182 and “Making Yourself Available
for Outbound Contact Calls,” on page 182 .
Task Summary
The following table summarizes the tasks you complete during your calling activities:
Task Button Action
Start calling activities
Join Job
Off Break
Select one or more jobs.
Click Join Job.
Click the Off Break button.
Take a rest
On Break
Click the On Break button.
Resume calling activities
Off Break
Click the Off Break button.