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Web Agent
Issue 1.0 June 2002 39
Resource Toolbar
Resources in the Web Agent are previously prepared text, emails, and URLs (Internet addresses)
that you can send to customers whenever the information is needed. This saves you the time and
the tedium that it would take to type the same information repeatedly. The Resources toolbar sits
above the Resource area on the left side of the Web Agent. The buttons in this toolbar, from left to
right, are as follows:
Button Action
Save
Saves the resources that you have created or modified.
Collapse All
Hides all resource folders under the single folder that contains them.
Expand All
Shows all resource folders and all their contents (subfolders and the resources
themselves).
View
When you select a resource and then this button, the Resource dialog box opens to
display the contents of the resource. You cannot modify the resource when you
select this option.
Edit
When you select a resource and then this button, the Resource dialog box opens
and lets you modify the contents of the resource if you want.
Delete
When you select a resource and then this button, the resource is deleted.