Avaya Interaction Center 6.0, Руководство пользователя, Страница: 196 / 220

Chapter 7 Managing Outbound Contact Calls
196 Avaya Agent User’s Guide
Performing an Outbound Contact Job
In the following example, your supervisor assigned you to the Automobile Preference campaign.
One of the jobs you joined is named Auto Manufacturer. This name is displayed in the field below
the list of job names. During this job, you speak with a potential customer who attended the annual
Automobile Show.
This job is set for predictive dialing. Outbound Contact calls each customer and connects you with
the customer and their information immediately. During your conversation, you record their
responses to the Show script.
As you begin the day, you log in to Avaya Agent from the Start menu.
Join more jobs
On Break
Join Job
Off Break
Click the On Break button.
Select one or more jobs.
Click Join Job.
Click the Off Break button.
Leave one or more jobs
On Break
Leave Job
Off Break
Click the On Break button.
Select one or more jobs.
Click Leave Job.
Click Off Break to resume outbound calling
activities.
Log out of Outbound
Contact
Available
Click the Media tab.
Click the Agent button until the Agent State
changes to Available. This makes you available
for inbound Voice, Email, and Chat.
Exit Avaya Agent Click Avaya Agent > Exit to log off Avaya Agent.
If a logout dialog box is displayed, select a
reason code and click OK.
Task Button Action