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Web Agent
Issue 1.0 June 2002
25
Avaya Agent with the Web Agent and an active chat contact in the desktop looks like this:
The appearance of the Web Agent changes, according to what you are doing. This section explains
the features of the Web Agent window while you are handling email or chat contacts. The section
contains the following topics:
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The Web Agent While Handling Email
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The Web Agent While Handling Chat
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The Web Agent in Supervisor Mode
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The Web Agent Status Bar
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The Web Agent Information Bar
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Web Agent Menus
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The Web Agent Toolbars
Contact History Browser and Prompter
EDU Viewer
Web Agent
Softphone
Email
task
list
Chat
task
list
and
Phone
task
list
Содержание Interaction Center 6.0
Страница 1: ...Avaya Interaction Center Release 6 0 Avaya Agent User s Guide DXX 1001 03 Issue 1 0 June 2002...
Страница 12: ...12 Avaya Agent User s Guide...
Страница 40: ...Chapter 1 Overview 40 Avaya Agent User s Guide...
Страница 154: ...Chapter 5 Managing Chat Sessions 154 Avaya Agent User s Guide...
Страница 178: ...Chapter 6 Performing Chat Email Tasks 178 Avaya Agent User s Guide...
Страница 220: ...220 Avaya Agent User s Guide Index...