Transferring Calls
Transfer, Park & Hold Calls – Page 22
Transfer, Park & Hold Calls
Transferring Calls
You can transfer a call to an extension that is ringing or giving busy tone. If
the call waits unanswered for too long, it may recall to your extension.
To transfer a call using hold:
1. Press
HOLD
to hold your current call.
2. Dial the extension to which you want to transfer the call.
•
Announced transfer:
Wait to be answered.
If unanswered, press
HOLD
to retrieve to the first call.
If okay to transfer, press
ANSWER/RELEASE
.
If not okay to transfer and you clear down first, press
SCROLL ,
CLEAR
and then
HOLD
to retrieve the first call.
If not okay to transfer and called party clears down first, then press
HOLD
to retrieve the first call.
•
Unannounced transfer:
Press
ANSWER/RELEASE
immediately
(even if you hear ringing or busy tone).
To transfer a call using dial ahead:
1. Whilst still connected to the other party, either dial the number of the
other extension or press
HOLD
and use the Directory feature (see
page 17).
2. If the display shows
FREE
, press
ANSWER/RELEASE
to transfer
(otherwise press
CANCEL
).
To transfer an external call using park
:
1. Press
PARK
to park the current call. Note the line number of the call
and give this to the person whom you want to unpark the call (eg. by
calling or paging them).
Holding Calls
Only the extension that holds a call can retrieve it unless they transfer the
call. When you hold a call, your turret displays its details on the right side
of the display and the caller hears music
(if installed)
. You can only hold
one call.
Note:
The 20CC does not return dial tone after you put a call on hold.
To hold a call:
1. Press
HOLD
(Pressing
ANSWER/RELEASE
now parks the call, see
page 23).
2. Retrieve the call by pressing
HOLD
again or make another call
(enquiry call) and then:
3. Press
the -symbol (if shown) opposite the name to switch the display
between the current and the held call details.
•
To switch between calls, press
HOLD
.
•
To conference, press
CONFER
(see page 13)
•
To transfer the held call, press
ANSWER/RELEASE
.
INDeX 11.0 20CC Turret User's Guide
Transfer, Park & Hold Calls – Page 22
38DHB0002UKFM Issue 2 (10/05/2004) Transferring
Calls
