Leave a Message
Busy or Unanswered – Page 21
Leave a Message
You can leave your extension number as a message for someone to call
you
(see page 10)
. If their extension has a message lamp, it lights. If your
call is diverted, the message goes to the extension you first called.
To leave a message:
1. Press
MESSAGE
. Your call ends unless the extension called has
already reached its limit of stored messages.
Camp On and Wait
If the extension you call is busy, you can 'camp on' and wait. This flashes
the lamp on the busy extension. Also, if the busy extension has a suitable
display, it sees your name, number and
CALL WAITING
. While camped
on you cannot make or receive other calls. Your turret gives regular pips to
remind you of the camp on.
To Camp On to a busy extension:
1. Press
CAMP ON
.
2. To end the camp on
,
press
ANSWER/RELEASE
.
Intrude
If your turret can intrude, an
INTRUDE
option appears when calling a
busy extension. Your System Manager controls which extensions can
intrude and be intruded on.
To intrude on a call:
1. Press
INTRUDE.
2. There is a short delay during which you and the other parties hear
several short pips.
3. After the intrusion, the system gives regular pips.
Monitoring a Call
Silent monitoring allows you to listen to another call without being heard.
There are restriction on who can use this function (contact your System
Maintainer).
If your turret can use silent monitoring, a
LISTEN
option appears when
calling a busy extension. While monitoring, ACD turrets with Supervisor
status also have a
REVIEW
option. Pressing this connects them with the
monitored extension once the monitored call ends.
Note:
Whist monitoring, ACD turrets with Supervisor status also have an
INTRUDE
option. Pressing this connects them with the
monitored extensions forming a conference call.
INDeX 11.0 20CC Turret User's Guide
Busy or Unanswered – Page 21
38DHB0002UKFM Issue 2 (10/05/2004)
Leave a Message
