Park Transferring Calls
Manager-Secretary Working – Page 33
Park Transferring Calls
During calls, full line Soft DSS keys display
<-PARK
next to each
extension name. Pressing the -key next a
<-PARK
option, transfers and
parks your call against that extension.
To park transfer a call:
1. Note the call's line number on the display.
2. Press
the -key on the right of the Soft DSS name. The system
transfers the call and parks it at that extension.
3. Press
the -key on the left of the Soft DSS name to call that extension
and announce the parked caller.
4. If the Soft DSS extension does not answer or want the call, dial the
line number to retrieve the parked call.
Alerting a Busy Extension
A solid -symbol next to a Soft DSS key means that extension is busy. In
full-line mode, you can send them an alert
(only to another display turret)
.
This places you on hold against their extension.
To alert the extension:
1. Press the display key on the right of the name. The display shows
details of the extension's current call.
2. If
ALERT
does not appear, the extension is busy for reasons other
than a call, e.g. handset off-hook.
3. Press
ALERT
. The display shows
HOLDING
.
4. If
INTRUDE
appears, you can intrude on the call
(see page 21)
.
Remotely Switching No Calls/Divert On/Off
In full-line mode (see page 31), each Soft DSS key allows you to remotely
switch the other extension's
NO CALLS
or
DIVERT ALL
setting on/off.
To switch on/off divert all or no calls:
1. Press
the -key on the right of the extension name.
2. If
ALERT
appears the extension is busy. Press the
key on the right
of the extension name again (press
SCROLL
if necessary to
redisplay the name).
3. Select the option to change;
NOCALLS
or
DIVERT
(
DIVERT
does
not appear if the extension does not have a Divert All number set)
.
4. The Soft DSS display shows the new status.
INDeX 11.0 20CC Turret User's Guide
Manager-Secretary Working – Page 33
38DHB0002UKFM Issue 2 (10/05/2004)
Park Transferring Calls
