Stopping Work Temporarily - Busy
ACD Working – Page 9
Stopping Work Temporarily - Busy
You can stop receiving ACD calls without logging off.
•
Busy Wrap Up:
Use this when at your desk but doing other work such
as finishing notes on your previous call. Note that the system can
automatically put you into busy wrap-up after each call. It can also
automatically cancel busy wrap-up after a short time. Both of these
facilities are set by your System Manager.
•
Busy Not Available:
Use this when away from your desk, e.g. for
breaks, lunch, etc. The turret displays the time.
To temporarily stop receiving ACD group calls:
1. Press
either
WRAP-UP
(at the desk but doing other work) or
BUSY
N/A
(away from the desk).
•
The system may require you to select a reason from several options
shown on the display before going into
BUSY N/A
.
•
Select the reason required and press the display key next to it (use
the
SCROLL
key to see all the reasons available). Otherwise press
DONE
.
2. The -symbol above the appropriate key flashes.
To return to receiving ACD calls again:
1. Press the key below the flashing -symbol.
Sending Supervisor Messages
You can use the
ACD MSG
key to send a message to your supervisor.
The message appears on their PC's screen. The messages available to
each turret can be altered by the system maintainer.
To send a message:
1. Press
ACD MSG
.
2. Select the message required and press the display key next to it (use
the
SCROLL
key to see all the messages available). Otherwise press
DONE
.
Viewing Waiting Calls
A fast flashing lamp indicates a call(s) waiting. Your turret can display
details of the waiting calls.
To view call waiting information:
1. When the turret lamp is flashing, press
VIEW
to cycle through the
different options.
•
CALLS WAITING:
Displays the number of calls waiting.
•
WAITING TIME:
Displays the longest waiting call time.
•
CALL WAITING FROM:
Displays the line on which the longest
waiting call arrived (or extension if internal).
•
TIME:
Returns to normal call display.
INDeX 11.0 20CC Turret User's Guide
ACD Working – Page 9
38DHB0002UKFM Issue 2 (10/05/2004)
Stopping Work Temporarily - Busy
